Ford App Location Service Updated App funk

[FerdRanger]

seems they “updated” the formerly known as Fordpass app recently……..

Its been showing my truck parked several miles away when I know it’s in the driveway……

it did refresh once when I was parked with the truck idling for a couple of minutes….. but now it’s back to showing it parked on a road I went down a couple of days ago

anyone else spatially challenged?

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[AzScorpion]

I was hesitant to update mine and skipped the first one they had a couple weeks ago. I noticed a new one so I just updated mine 2 days ago and so far so good. We were all over Tucson today at several different stores and it's showing mine here at the house now. This happened to me about a year ago before doing the last up update on the unit, not the app. It kept showing my truck parked back in AZ when we had moved to AR 4 months ago.

You could try signing out of the app and then signing back in it to see if that helps. Or delete the app then reinstall it and maybe that'll fix it.

 

[RangerBill]

seems they “updated” the formerly known as Fordpass app recently……..

Its been showing my truck parked several miles away when I know it’s in the driveway……

it did refresh once when I was parked with the truck idling for a couple of minutes….. but now it’s back to showing it parked on a road I went down a couple of days ago

anyone else spatially challenged?

Look in the Sync menus for the modem serial number. If it is not displayed the modem is locked up. Many times, pulling fuse F9 for the telematics in the under-dash fuse box (BCM) will reset it.

 

[FerdRanger]

I

I was hesitant to update mine and skipped the first one they had a couple weeks ago. I noticed a new one so I just updated mine 2 days ago and so far so good. We were all over Tucson today at several different stores and it's showing mine here at the house now. This happened to me about a year ago before doing the last up update on the unit, not the app. It kept showing my truck parked back in AZ when we had moved to AR 4 months ago.

You could try signing out of the app and then signing back in it to see if that helps. Or delete the app then reinstall it and maybe that'll fix it.

thanks
I’ll try logging/updating again before deleting/ reinstalling …. but it’s happening on two different devices so might have to try pulling the fuse

 

[FerdRanger]

Look in the Sync menus for the modem serial number. If it is not displayed the modem is locked up. Many times, pulling fuse F9 for the telematics in the under-dash fuse box (BCM) will reset it.

thanks , appreciate this suggestion but I can remote start so isn’t that modem related?

 

[FerdRanger]

pulling fuse didn’t work….

 

[RangerBill]

pulling fuse didn’t work….

Do you see a serial number for the modem in the Sync screens or is it blank?

Another thing to try is to go in the Sync menus and do a hardware reset which resets everything to factory settings.

 

[airline tech]

pulling fuse didn’t work….

On the new Ford App:
On the Vehicle Location Map (Page)
Tap the (Circle) (Looks like a Roundabout Sign) in the upper RH Corner.
That's the Refresh Location (tab)

 

[FerdRanger]

Do you see a serial number for the modem in the Sync screens or is it blank?

Another thing to try is to go in the Sync menus and do a hardware reset which resets everything to factory settings.

I didn’t do this yet but will

 

[FerdRanger]

On the new Ford App:
On the Vehicle Location Map (Page)
Tap the (Circle) (Looks like a Roundabout Sign) in the upper RH Corner.
That's the Refresh Location (tab)

several times unsuccessfully

 

[FerdRanger]

I’ll check the sync screen for the mode, but now i’m into battery saver mode…….

I planned on changing battery out soon, and perhaps the battery state of health has something to do with it

 

[RedlandRanger]

Does anyone know exactly what changed with this "update"? I don't use the app too often, but I did do this update and from what I can see, all they did was change how it looks - I don't see anything new - and they still haven't added the ability to add receipts to the service history (which it used to have).

It really annoys me when companies do this - they don't improve the software, they just make it "different". The only possible reason I can see for that is to justify the effort. But now I sound like a grumpy old man.....

 

[FerdRanger]

took Ferd for a ride to charge up the battery

modem was present in vehicle settings menu and now correctly shows location

the remote lock and start seem to happen quicker than before..

maybe just needed time after app update… who knows
I recall Ferd was parked at MAP for quite awhile after I brought it home

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