Anyone ever have their infotainment freeze up?

[veedubtuner]

I have a feeling it happening to me is somehow caused by my Ipod. On my way home from work sometimes I have errands to run so there are some quick stop and go's. A couple times after quick stops when I started the truck back up, the infotainment would freeze on. I can change audio options (FM to AM, but not Ipod) volume works, but I can't turn the system off, that's whats really puzzling. I push/hold the knob like normal and nothing. But when I cycle the truck off and on again, it's fine. Only happened a few times, so not a big issue, I just have a feeling it's Ipod related, but I wanted to see if others had this or something similar happen, Ipod or not.

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[HeatXfer]

Yeah, a few times a year. Android here. It takes shutting off the engine, pulling the ign key and waiting a couple of minutes before mine will reset. I can unplug the usb connection and plug it back in, but I always have to stop and shut down for a couple of minutes to get it to reboot.

 

[Jamie Jack]

Once, no external connection. Key off, key on.

 

[veedubtuner]

Yeah, a few times a year. Android here. It takes shutting off the engine, pulling the ign key and waiting a couple of minutes before mine will reset. I can unplug the usb connection and plug it back in, but I always have to stop and shut down for a couple of minutes to get it to reboot.

Android as well, I wonder if that's the culprit? Although my phones always paired through BT. Ipod is connected through the USB ports.

 

[EJH]

You can reset the entertainment head unit by pushing the power/volume button and the next track >> button at the same time for a few seconds, rather than stopping and starting the truck. My head unit will freeze up a couple times a year on SXM and I do this to reset it.

 

[HeatXfer]

Android as well, I wonder if that's the culprit? Although my phones always paired through BT. Ipod is connected through the USB ports.

Never had a problem using just the Bluetooth, but 99.99% of the time I'm plugged in for the Maps & apps.

 

[airline tech]

I have a feeling it happening to me is somehow caused by my Ipod. On my way home from work sometimes I have errands to run so there are some quick stop and go's. A couple times after quick stops when I started the truck back up, the infotainment would freeze on. I can change audio options (FM to AM, but not Ipod) volume works, but I can't turn the system off, that's whats really puzzling. I push/hold the knob like normal and nothing. But when I cycle the truck off and on again, it's fine. Only happened a few times, so not a big issue, I just have a feeling it's Ipod related, but I wanted to see if others had this or something similar happen, Ipod or not.

I think it's a momentary glitch of the Sync system losing ignition status, that the truck is off.

Normal Ops:
It's on a 10-Minute timer, Accessory Delay, when ignition is switched to off, 10-Minutes of power until you open the door, or 10 minutes have elapsed, and it powers off automatically.
When you open a door, it should immediately power off.

If you press the power button, you have 60-Minutes of power to the Sync, but you should be able to turn it off. The door opening will not shut it off, it must be manually switched to off.

I have an old Iphone (using it as Ipod), stays plugged in 24x7, the USB hub and screen always powers off on mine (10-Minute Accessary Delay) if I sit in the truck listening to music.
or
shuts off immediately after door is opened.

 

[Potlickr]

Hold the power button on the volume dial and the skip forward button simultaneously for a few seconds. It reboots the system…

 

[Matt 57]

make sure your sync has the latest update had to update mine no more problems.

 

[hughesjv]

Mine froze so hard one time I thought I was going to have to disconnect the battery to get it to clear but instead, I took the fuse out to the info system for about 5 minutes, and it reset and all was well.

 

[Jedadiah]

The only common infotainment problem I have is this:

If I make a quick stop like getting gas or running in somewhere and grabbing takeout, CarPlay doesn't reconnect. I have to plug and unplug the cable a couple of times to get it started. A normal stop doesn't cause this issue. It does it less if I unplug the phone while filling up.

The only. major problems I've had stemmed from times it auto-updated itself (even though I have it set not to update.) One time it killed all the connected features.

 

[RedRanger2020]

I use a USB drive with my music and evry once in a while the music freezes and if I take the drive out and reput it in the USB slot it begins to play again. it seems like the USB ports do not hold tight.

 

[HeatXfer]

Hold the power button on the volume dial and the skip forward button simultaneously for a few seconds. It reboots the system…

Aha! I'll try that next time!

 

[Montana Ranger]

A couple times after quick stops when I started the truck back up, the infotainment would freeze on.

Happened once the 2nd day after I took delivery in 2019. Display was frozen and remained on even after turning truck off. I wasn't far from my dealer so I took it in. They pulled the battery and reset everything. Never happened again.

 

[TactiCacti]

Happens to mine as well; if turn off briefly for quick stop a couple minutes, it freezes like op stated. Thank you to the others for the reset info I definitely will be using next time! Always have to turn truck off, open door and a restart has it working again.

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