First service

[veedubtuner]

Took delivery on Feb 20th of last year, I have about 6300 miles so not quite at the interval but I feel time trumps that. Oil still looks "clean". I don't have a lot of confidence in the dealers service dept, (reviews aren't great) and the last time I went in for a warranty concern, the advisor was kind of a dick. But I bought it there (sales team was excellent) and it's close to my work, plus they pick up and deliver. I marked my tires to see not only how they are rotated, but IF they are. Got a different advisor this time so we'll see how this goes. They are also supposed to install the new parts as well as the service stuff.

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[got3fords]

Took delivery on Feb 20th of last year, I have about 6300 miles so not quite at the interval but I feel time trumps that. Oil still looks "clean". I don't have a lot of confidence in the dealers service dept, (reviews aren't great) and the last time I went in for a warranty concern, the advisor was kind of a dick. But I bought it there (sales team was excellent) and it's close to my work, plus they pick up and deliver. I marked my tires to see not only how they are rotated, but IF they are. Got a different advisor this time so we'll see how this goes. They are also supposed to install the new parts as well as the service stuff.

Hope it goes ok. What are you having them install?

 

[veedubtuner]

I have a Scab, and the p/s rear door, the upper seal was all jacked up from delivery making it hard to fully close the door properly. So to temporarily "fix it" it, I cut the part of the seal that was protruding through the latch. So whatever parts are needed to fix that. Also the p/s front door handle trim, or door panel, not sure what the problem is, but it's not fully "seated" and flush like the d/s door is.

But they're already failing ?. They said they would pick up my truck between 8-9 am it is now 9:20.....and counting. Yea, yea 20 min. But I'm a stickler for punctuality lol.

 

[veedubtuner]

Only an hour late

 

[got3fords]

Only an hour late

I know how aggravating that can be.

 

[RD_Kona]

I don't have a lot of confidence in the dealers service dept, (reviews aren't great) and the last time I went in for a warranty concern, the advisor was kind of a dick. But I bought it there (sales team was excellent) and it's close to my work, plus they pick up and deliver.

My wife and I bought 2 new vehicles from our local dealer within 12 months; hers was ordered, mine was inventory. We had previously purchased 2 other vehicles from that dealer. She took hers in for a warranty issue and after the second attempt to correct they told her they will not work on it again. We took it to another dealer further away and they fixed it first time they tried.

We have no loyalty to that first service department. Being close is not a great criteria for choosing who to give your business to.

Find a service team you trust and give them your business. Don't reward a crappy service team.

Hope this one works out for you.

 

[veedubtuner]

My wife and I bought 2 new vehicles from our local dealer within 12 months; hers was ordered, mine was inventory. We had previously purchased 2 other vehicles from that dealer. She took hers in for a warranty issue and after the second attempt to correct they told her they will not work on it again. We took it to another dealer further away and they fixed it first time they tried.

We have no loyalty to that first service department. Being close is not a great criteria for choosing who to give your business to.

Find a service team you trust and give them your business. Don't reward a crappy service team.

Hope this one works out for you.

The other dealer in my area has a worse service rating online lol

 

[veedubtuner]

Parts weren't in so I had to take it back today ?, no biggie, I work in parts, I understand it happens occasionally.

I walked the lot while waiting for my ride, they have 4 Bronco Raptors ?. Only $98k ?

 

[veedubtuner]

Well, got it back yesterday, all good. Mix up with parts which I don't blame them, being that I work in parts I know how things work. The parts ordered to fix my door latch seal issue were ordered back in Nov/Dec and being that my first advisor would never reply or get back to me about scheduling a time to come in, I said **ck it, I'll get it done on my first oil change. Well if special ordered parts aren't picked up/ used within a certain amount of time, they get sent back. Now here's the funny part.

So while I was dropping the truck off on Wed, I stopped by parts to inquire about an engine cover and if I could use my reward points, he said yes and gave me the cost. In total a little over $300. I had the equivalent of $210 in rewards so there would be a difference I had to pay, no biggie. So I schedule my first oil change and mentioned about the door latch seal issue and the NEW advisor said he would get it handled. When the tech came to get my parts, the parts guy thought it was the engine cover stuff we discussed and was confused cause I told him I'd think about it. So he ordered the engine cover stuff lol. Then the tech was confused when the engine cover came in and told him he needed the other parts for the door, parts guy said they were sent back and re-ordered the correct door parts. So my truck is done, the advisor explains the issue, states he's sorry for the confusion and why it took so long and gave me the "works" for the oil change and they would cover it. I said it's the first service so it should be covered regardless. He said that's right, and said my next service they'll give me the "works" next time no cost. Then, that's when I found out about the engine cover, and how it was ordered by mistake. He said that if I did want it, I could have it for the balance of my points.

TL;DR...I got a free engine cover ?

All in all, wasn't the best service, but it definitely wasn't the worst and I feel they took care of me.

 

[Stevedbvik1]

Well, got it back yesterday, all good. Mix up with parts which I don't blame them, being that I work in parts I know how things work. The parts ordered to fix my door latch seal issue were ordered back in Nov/Dec and being that my first advisor would never reply or get back to me about scheduling a time to come in, I said **ck it, I'll get it done on my first oil change. Well if special ordered parts aren't picked up/ used within a certain amount of time, they get sent back. Now here's the funny part.

So while I was dropping the truck off on Wed, I stopped by parts to inquire about an engine cover and if I could use my reward points, he said yes and gave me the cost. In total a little over $300. I had the equivalent of $210 in rewards so there would be a difference I had to pay, no biggie. So I schedule my first oil change and mentioned about the door latch seal issue and the NEW advisor said he would get it handled. When the tech came to get my parts, the parts guy thought it was the engine cover stuff we discussed and was confused cause I told him I'd think about it. So he ordered the engine cover stuff lol. Then the tech was confused when the engine cover came in and told him he needed the other parts for the door, parts guy said they were sent back and re-ordered the correct door parts. So my truck is done, the advisor explains the issue, states he's sorry for the confusion and why it took so long and gave me the "works" for the oil change and they would cover it. I said it's the first service so it should be covered regardless. He said that's right, and said my next service they'll give me the "works" next time no cost. Then, that's when I found out about the engine cover, and how it was ordered by mistake. He said that if I did want it, I could have it for the balance of my points.

TL;DR...I got a free engine cover ?

All in all, wasn't the best service, but it definitely wasn't the worst and I feel they took care of me.

I had the same issue with a door trim piece that the dealer broke when installing the Ford trailer brake controller. They ordered the part and said they would notify me when it came in. Got the call that the part was in and set an appointment to get it replaced. Brought the truck in on appointment date and got a phone call mid day stating that the parts department sent the part back to Ford. Service advisor had the part reordered and when it came in they stuck it by their desk so it wouldn’t disappear. Got it fixed the second time.

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