Ford cannot get a replacement axle for me; going on 3 months...

[Justin says...]

On July 11, I brought my Ranger into the dealer to hear the axle noise I just started noticing. They deemed the front axle bad and ordered a replacement. I was told it wasn't expected to become available until Aug 28. Aug came and went. They are now telling me they expect it to become available Sept 28.

What good is a warranty when they cant get replacement parts in? What actions would you all recommend I take?

This is ridiculous. On Sept 28, they'll probably tell me they cant get the part until Oct or Nov.
Edit: I have started a case with Ford CSR back in July. They email from time to time just to say hey sorry still no news on your part.

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[Blmpkn]

The dealer said they couldn't get me a driveshaft for 6+ months.

Traded er in for a bronco and havnt looked back lol.

 

[Dr_Strangelove]

The only thing I can really think of is for you to start cold-calling Ford dealers and see if they have one sitting on their shelf for some reason. Otherwise you're kind of stuck because the issue is part availability. Would be amazing if the "dealer next town over" (if that exists for you,) has one and you can just drive over and get it done there. Probably a long shot.

 

[Rp930]

Are they supplying a loaner?

 

[Wytchdctr]

The only thing I can really think of is for you to start cold-calling Ford dealers and see if they have one sitting on their shelf for some reason. Otherwise you're kind of stuck because the issue is part availability. Would be amazing if the "dealer next town over" (if that exists for you,) has one and you can just drive over and get it done there. Probably a long shot.

I don't remember who but I remember someone solving this exact problem by doing that. Got lucky, found one sitting around, and the other dealer was willing to ship it over.

You would think they would have some sort of inventory but dealer to dealer... ehh..

 

[GTGallop]

Are they supplying a loaner?

^^^ This...
Had a Recall on a Ford Fusion. They took FOREVER. Eventually I told them I would need a Loaner. As soon as I started racking up a daily expense, they prioritized fixing my vehicle.

 

[Rp930]

^^^ This...
Had a Recall on a Ford Fusion. They took FOREVER. Eventually I told them I would need a Loaner. As soon as I started racking up a daily expense, they prioritized fixing my vehicle.

Exactly my point. If not drive it until it quits.

 

[Tom_C]

I'm very happy with my truck... but, I'm also thinking about buying a warranty, something I have never done and thought I never would. The main reason is I'll probably keep this truck for many more years, and don't want to have to replace something out of pocket. There's too many stinky winds blowing around that makes me nervous. I'll have 3 years ownership in March 2024, so I guess I still have 2 years on drive train after that.

I only drive about 8K a year, max, so it will be very low mileage after 5 years which makes it hard to justify a warranty.

But, with that said, if they can't get parts, then.....what?

 

[HippoTrucker]

I'm very happy with my truck... but, I'm also thinking about buying a warranty, something I have never done and thought I never would. The main reason is I'll probably keep this truck for many more years, and don't want to have to replace something out of pocket. There's too many stinky winds blowing around that makes me nervous. I'll have 3 years ownership in March 2024, so I guess I still have 2 years on drive train after that.

I only drive about 8K a year, max, so it will be very low mileage after 5 years which makes it hard to justify a warranty.

But, with that said, if they can't get parts, then.....what?

I'm only 7k miles in and have already had an axle seal fail. Still under manufacturer warranty, but made me glad I purchased the extended one (online from granger, very easy) since I want to keep the truck until it dies.

 

[Mustang2Ranger]

Try getting the part number(s) the dealer is supposedly trying to find, and hit up Benny at Levittown Ford and if he can't find it, probably is backordered

 

[MountainGoat]

The dealer said they couldn't get me a driveshaft for 6+ months.

Traded er in for a bronco and havnt looked back lol.

Until you need a Bronco part and it's 9+ months. I mean it's the same company...

 

[Frenchy]

If you are making payments I would contact Ford and let them know that you expect them to cover said payment while it is in the shop waiting on parts...... just saying

 

[NotBudule]

I would ask for part numbers and start checking myself , that's depressing as hell...unless your in a loaner , then not so bad...

 

[Blmpkn]

Until you need a Bronco part and it's 9+ months. I mean it's the same company...

Then I'll be trading in for a stupid doody ??

 

[MountainGoat]

Then I'll be trading in for a stupid doody ??

Man Farley did an interview the other day...the unions must really be bleeding Ford dry cause the dude can't even afford a decent toupee.

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