That sucks. It wasn’t easy to see from the pic was why I asked and was hopeful for you that is all it was. Get it fixed with a guarantee from the dealer and see what kind of perks you can get thrown in for your frustration and inconvenience….using their service that was suppose to be for convenience!The scratches are all the way through the paint. A blind person could read it.
It is disappointing it happened and twice as frustrating you had to call them on it.So... I needed my oil changed. Was having a hard time finding the time to get it to the dealer. (Still utilizing the dealer for routine maintenance for warranty adherence.)
They offer valet, so against my better judgement, I took advantage of them coming to work and picking up the truck. (You've probably already deduced what happened.)
They brought it back to my work and parked it in the parking lot.
I went out 30 minutes later to move it to a safe area and to my surprise there was a big 'ol scrape on the rear quarter panel and tail light .
Shaking, I immediately called the dealer.
They didn't dispute that it happened on their watch, they apologized and said they would take care of it. They said it must have happened in their parking lot. (...whatever)
I'd like the whole side replaced, but am not familiar with that would entail.
They will most likely repaint the quarter panel. Which I guess I'm okay with, IF they can get it back to where I can't even notice there was a repair AND guarantee it will last as long as the factory paint.
What are all of your knowledgeable thoughts folks?
My wife once in a while but actually I don't worry about her.
It sucks that this happened to you. It is an easy fix though, and you have to give the dealership respect for taking responsibility for it and not trying to say it could have happened after they dropped it off. One thing you have to remember is that it was brought back by a porter who doesn't know your vehicle, and probably had no idea if it was new damage or old. I know you are angry about the damage and I don't blame you one bit because you have the right to be. I will just say this, if they do a good job fixing it, that is a dealership worth going to because they don't hide from their mistakes, and take care of their customers. Let us know how it works out.So... I needed my oil changed. Was having a hard time finding the time to get it to the dealer. (Still utilizing the dealer for routine maintenance for warranty adherence.)
They offer valet, so against my better judgement, I took advantage of them coming to work and picking up the truck. (You've probably already deduced what happened.)
They brought it back to my work and parked it in the parking lot.
I went out 30 minutes later to move it to a safe area and to my surprise there was a big 'ol scrape on the rear quarter panel and tail light .
Shaking, I immediately called the dealer.
They didn't dispute that it happened on their watch, they apologized and said they would take care of it. They said it must have happened in their parking lot. (...whatever)
I'd like the whole side replaced, but am not familiar with that would entail.
They will most likely repaint the quarter panel. Which I guess I'm okay with, IF they can get it back to where I can't even notice there was a repair AND guarantee it will last as long as the factory paint.
What are all of your knowledgeable thoughts folks?