Finally home - 3 months waiting for parts

[watersniper]

Bought this truck "Ford Certified Pre-Owned" with 42k miles the middle of November 2022. Took it home - noticed the SLIGHTEST of noise coming from the rear of the truck. Took it back the next day and they found the rear differential needed a rebuild. Several loaners and two reimbursed loan payments later, I got the truck back! Over 11 weeks of waiting. They even replaced the battery due to inactivity... Im happy they gave me more than my payment amount each month and I had an XLT Ranger as a loaner... Nervous the transfer case will fail again... Along the journey I tried several times to get out of the deal with the positive equity I had intact - no joy. That included attempts to secure legal representation... In the end I have the truck, they paid my first two payments plus a little, so I can't complain too much. Now the fun begins!

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[Bob902]

Glad it worked our, eventually. Nice looking truck!!

 

[rang19ca]

After the waiting, it sounds like they took care of it. Not fun, but not too bad because they did fix it. Now go enjoy the heck out of it.

 

[silverflash]

how many transfer cases do you have? I only have one and it's in the center, not rear, of the truck. Was there an option for more than one transfer case?

 

[Ranger Lariat]

I’m not sure where you are, but 3 months is WAY over “Lemon Law” territory here in CA, trust me, I know first hand.

They had your vehicle (no matter they could not get parts) for that long for “the same problem” (does not even need to be consecutive days), and well…

AND if you did “take it back the next day” there would be no depreciation they could claim.

I wish you the best, and that the problem doesn’t reoccur, or that the work it took to fix this problem didn’t cause others (trust me, I know first hand).

Funny how (in my case a brand new vehicle) a car is different from say…. a toaster. If you bring home a defective toaster you bring it back, and get your money back or a new replacement toaster. But a car, they can build and sell you a defective one and it’s ALL on you, the “customer”.

 

[Joeiconic]

It’s tough to Lemon a three year old vehicle.

 

[Ranger Lariat]

It’s tough to Lemon a three year old vehicle.

Perhaps. I will not say I know the in's and out's of a vehicle that is. However, I'll bet one that is "Ford Certified" would have some weight to it.

It's a mess for the OP, I will not pretend it's not. IF a vehicle that required what his did was called "Certified" then that is a problem, and... exactly what does that mean?

 

[TJC]

I’m not sure where you are, but 3 months is WAY over “Lemon Law” territory here in CA, trust me, I know first hand.

They had your vehicle (no matter they could not get parts) for that long for “the same problem” (does not even need to be consecutive days), and well…

AND if you did “take it back the next day” there would be no depreciation they could claim.

I wish you the best, and that the problem doesn’t reoccur, or that the work it took to fix this problem didn’t cause others (trust me, I know first hand).

Funny how (in my case a brand new vehicle) a car is different from say…. a toaster. If you bring home a defective toaster you bring it back, and get your money back or a new replacement toaster. But a car, they can build and sell you a defective one and it’s ALL on you, the “customer”.

Buy cars is a lot like getting medical care.... No guarantees and not much recourse if they screw up. Now that I think about buying a car is a better deal, even if it goes south. With medical care you have no idea of the bill going in, and you pay even if they screw up. Then you pay again for them to fix it. Been there done that!

 

[Tracy Bowman]

Bought this truck "Ford Certified Pre-Owned" with 42k miles the middle of November 2022. Took it home - noticed the SLIGHTEST of noise coming from the rear of the truck. Took it back the next day and they found the rear transfer case needed a rebuild. Several loaners and two reimbursed loan payments later, I got the truck back! Over 11 weeks of waiting. They even replaced the battery due to inactivity... Im happy they gave me more than my payment amount each month and I had an XLT Ranger as a loaner... Nervous the transfer case will fail again... Along the journey I tried several times to get out of the deal with the positive equity I had intact - no joy. That included attempts to secure legal representation... In the end I have the truck, they paid my first two payments plus a little, so I can't complain too much. Now the fun begins!

Great-looking Ranger!

 

[Joeiconic]

Perhaps. I will not say I know the in's and out's of a vehicle that is. However, I'll bet one that is "Ford Certified" would have some weight to it.

It's a mess for the OP, I will not pretend it's not. IF a vehicle that required what his did was called "Certified" then that is a problem, and... exactly what does that mean?

A quick google search says Virginia‘s lemon law applies to vehicles not more than 18 mos old and that are still under the original warranty.

And Ford Certified means you can buy a used car with a warranty, which paid off for the OP .

https://www.courtesyatlanta.com/ford-certified.aspx

 

[watersniper]

how many transfer cases do you have? I only have one and it's in the center, not rear, of the truck. Was there an option for more than one transfer case?

Thanks for the precision language check, good sir. Rear differential is the better term.

 

[watersniper]

A quick google search says Virginia‘s lemon law applies to vehicles not more than 18 mos old and that are still under the original warranty.

And Ford Certified means you can buy a used car with a warranty, which paid off for the OP .

https://www.courtesyatlanta.com/ford-certified.aspx

They said this was covered under the 5 year, 60k powertrain Ford warranty. The healthy payment reimbursements were allegedly out of Ford's pocket. Having that coverage plus the dealer's 4 month/4k mile bumper to bumper were a good thing.

 

[D Fresh]

Perhaps. I will not say I know the in's and out's of a vehicle that is. However, I'll bet one that is "Ford Certified" would have some weight to it.

It's a mess for the OP, I will not pretend it's not. IF a vehicle that required what his did was called "Certified" then that is a problem, and... exactly what does that mean?

In most states the lemon law only applies to new vehicles.

And I don't think any state will allow a 3 year old used vehicle to be lemon lawed.

 

[Jason B]

I'm glad it all worked out for you. Some earlier Rangers had seal problems on the rear axle. So that should be corrected with a new rear end.
And you must have a great dealer, in that they agreed to make payments AND give you a loaner. Most dealers around here don't offer loaners.

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