Experience with Livernois Motorsports

[Dylan4284]

Just a general question—
I’ve read a lot about tunes for the 2019 Ranger and finally decided to go for it now that my warranty has expired. After looking at the different options, I went with Livernois based on strong reviews about both their tunes and their customer support.


I placed my order early this morning with two-day air shipping. Since I didn’t receive a confirmation email, I figured I’d reach out with a couple of questions and to check the status of my order. The payment cleared my bank, but the site still only shows “checkout complete” and hasn’t updated all day.


I sent separate emails to customer support and tech support. Other than the auto-responses confirming they received my requests, I haven’t heard back. The tech support message said I should expect a reply within 24 hours, while sales support suggested someone would get back to me “shortly.”


Since I’ve heard one of Livernois’ strengths is being able to actually talk to someone, I tried calling. I went through the phone menu several times today using different options, but haven’t been able to reach anyone.


Now I’m starting to get a little concerned about whether I made the right choice dropping $600+ on this tune. So, just wondering—what’s been the recent experience with Livernois for others here?

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[21rangerCactus]

You made the order this morning and you are worried? Comical... I hope they cancel your order.

 

[Bob902]

My neighbor has one on his F150. He never stops raving about it.

 

[rang19ca]

Is it after hours there?

 

[Dylan4284]

Is it after hours there?

I am sure it is now but it was not when calling. I was really only concerned as I payed a lot for next day delivery and had a few questions.

 

[Dylan4284]

You made the order this morning and you are worried? Comical... I hope they cancel your order.

ot so much about the order itself but the lack of being able to reach anyone yes, but I would say when charging 200+ dollars for next day delivery i would expect the order would go out same day. Maybe they will cancel my order as you say but would not affect me personally. You actually seem more upset than I am. Lol

 

[IdahoRanger]

I had a great experience but have had mine for almost 6 years. Love the tunes and they really bring the truck alive. I had no problems with customer service back then,

 

[Joeiconic]

ot so much about the order itself but the lack of being able to reach anyone yes, but I would say when charging 200+ dollars for next day delivery i would expect the order would go out same day. Maybe they will cancel my order as you say but would not affect me personally. You actually seem more upset than I am. Lol

You paid $200+ for shipping?

 

[bmidd]

You paid $200+ for shipping?

Must have had a crucial grudge race to attend and needed the extra HPs...

 

[Dylan4284]

I had a great experience but have had mine for almost 6 years. Love the tunes and they really bring the truck alive. I had no problems with customer service back then,

Awesome to hear. Read a lot of good things about their tune's.

You paid $200+ for shipping?

Next day air.

Must have had a crucial grudge race to attend and needed the extra HPs...

Next day air was 244.89 to be exact. Circumstances around wanting to get everything done in the next few days.

 

[TJC]

I placed my order early this morning with two-day air shipping.

Two-Day Air Shipping implies the shipping method and time req'd to reach you once the item is shipped, not when the item is shipped. IOW, you will receive the item 2 days from date the item is shipped.

It is not a statement of when you will receive the item from the moment you complete the purchase transaction.

Subtle but different.

That is a big shipping expense! I have to wonder where the product originating location is.

 

[Dylan4284]

Awesome to hear. Read a lot of good things about their tune's.

Next day air.

Next day air was 244.89 to be exact. Circumstances around wanting to get everything done in the next few days.

Two-Day Air Shipping implies the shipping method and time req'd to reach you once the item is shipped, not when the item is shipped. IOW, you will receive the item 2 days from date the item is shipped.

It is not a statement of when you will receive the item from the moment you complete the purchase transaction.

Subtle but different.

That is a big shipping expense! I have to wonder where the product originating location is.

Yes that is true and a defining difference, but Livernois states same day shipping orders prior to 3pm of in stock items.
Really only makes a difference of receiving Saturday/Sunday vs Tuesday / Wednesday.

 

[Dr. Zaius]

I've had a great experience with their support.

I had a LOT of issues with mine at first, like bricking the truck multiple times.

Livernois replaced my Ford baseline file with an updated Ford version and that resolved my issues.

A+ support.

 

[Av8or1]

Ive had mixed experience with Livernois. When I tuned my Ranger 3 years ago their support was really stellar. A few months ago I tried to ask a question about tuning my explorer before purchasing another tuner, and I also couldn't get a hold of anyone. Via email, or phone. Since I didn't have any money on the line I just gave up trying.

 

[Dylan4284]

Ive had mixed experience with Livernois. When I tuned my Ranger 3 years ago their support was really stellar. A few months ago I tried to ask a question about tuning my explorer before purchasing another tuner, and I also couldn't get a hold of anyone. Via email, or phone. Since I didn't have any money on the line I just gave up trying.

Thanks. This is kind of the conclusion I have come to also and seems to be the consensus across a couple of forums where I asked similar questions. Lesson learned. I even read a couple people waiting very long periods for the actual tunes. Will update with final outcome just so anyone searching has something to base decisions off of. Other than that I am not going to worry with it. If it gets to be too much hassle I will go a different route.

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