Disappointed In "The Works"

[daniel3507]

Anyone else a little disappointed with their service? Maybe it's just my dealer but i expected more if a report after. All I got was an sheet saying they changed the oil and rotated the tires and did an inspection. No print out about tires, battery, etc. The GMC dealership we take my wife's Acadia to st least gives a full page print out if what might need attention and what looked good and they do it at half price. Hell even Firestone auto gives you more information. Also, didn't get credit for fordpass points

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[bearrug]

The dealer I take mine to does a full print out on everything they do and items they check maybe you need to take it to a different dealer

 

[daniel3507]

I'll try a different dealership next time. The rest are more of a drive but there is a reason I didn't buy my truck at the dealership in question.

 

[RANGER_MARC]

Anyone else a little disappointed with their service? Maybe it's just my dealer but i expected more if a report after. All I got was an sheet saying they changed the oil and rotated the tires and did an inspection. No print out about tires, battery, etc. The GMC dealership we take my wife's Acadia to st least gives a full page print out if what might need attention and what looked good and they do it at half price. Hell even Firestone auto gives you more information. Also, didn't get credit for fordpass points

My Ford dealer always has the sales advisor discuss anything they did or want me to pay attention to at the time when they have finished and I am getting ready to pay. There is always a full printed form that the techs have to mark off as then run through the various tasks. It looks like your dealer is cutting corners....

 

[Toytec]

Give them another shot. Except next time let them know where they messed up while at the desk. Let them know in a aggressive discussion (what you stated here) this is their final warning or you're giving your business to XXXX Ford across town.
Don't ding them too hard on the survey, save that for another time.

 

[Obijack]

Is your truck brand new? Not much to report if so! I don’t have many instances where a tech tells me something i didn’t already know.

 

[AzScorpion]

The dealer I take mine to does a full print out on everything they do and items they check maybe you need to take it to a different dealer

Mine does the same. I get a printed detailed report on what they did and stuff they checked and filled like coolant levels, washer fluid and tire depth and pressure etc.

Daniel If you have another dealer close by I would try them next time and see if you have better results.

 

[daniel3507]

First oil change so I wasn't expecting anything to report but I would still expect some kind of print out going over what was done and what they checked. It sounds like most other dealerships do that so I'll be trying a different one next time.

 

[Samsquanch]

you should get one of these when they do the works....

Bingo. That appears to be standard Ford “the works” sheet and what I have received previously. You can get coupons for that service as well. My most recent “works” was about $45.

 

[FoD]

First oil change so I wasn't expecting anything to report but I would still expect some kind of print out going over what was done and what they checked. It sounds like most other dealerships do that so I'll be trying a different one next time.

Even Jiffy lube gives a full report of things inspected/done and/or recommendations for up plussing purchase like time for tran/diff change or filters etc.

I had no problem taking mine into them for change at 5k, switching to full synthetic at the time. They offered to rotate tires then also, but I hadn't done the leveling yet.

Surprised you didn't get the Ford form that @RANGER PRIDE showed above. I've gotten one (or similar) for any Ford vehicle I have taken in since almost last century

EDIT: Sorry, I should mention that the dealer I went to is in a different state.

 

[Murphie]

you should get one of these when they do the works....

That's what I've always received. But now that the OP mentioned it, the last time I went in (same dealer I've always used), I didn't get the report either.

 

[JustSteve]

Just took my Ranger for an oil change at a Ford dealership and they topped off all the fluids. Why in the world would a vehicle with fewer than 20k miles need any topping off? So my fluids are above the recommended levels. If Ford dealerships aren't going to train their employees any better than any other place, why am I taking it to Ford for service? I am done with this dealership.

 

[JustSteve]

if thats hard to comprehend, then yeah...take it home and look after it yourself.

My point is, train your employees. Very basic request.

I don't have time or desire to change my truck's oil and rotate the tires.

 

[JustSteve]

im sure there are some bad examples out there who take students graduated from poor quality mechanic programs and never upgrade their skills, but for the vast majority Ford service shops up that initial training and qualify their mechanics on many levels.
if you're in doubt, ask to see the training files on the employees before you sign for the service you require.....a shop worthy would be proud to show you these skills their employees present.

Maybe I am wrong, but I doubt Ford Quicklanes actually use certified mechanics for oil changes and tire rotations.

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