rangerdanger
Well-Known Member
- Joined
- Oct 9, 2018
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- 194
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- Location
- SF Bay Area
- Vehicle(s)
- 2019 Ford Ranger SuperCrew XLT FX4
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- 1
I already have my Diamondback Cover in transit. Hopefully I won't have to send mine back too.Uh oh, their engineers are now involved. Might be getting a completely new cover due to the safety catch issue.
I have to say, I’m pretty impressed with the responsiveness of Diamondback’s customer experience reps. This may end up being a huge pain but I’m still happy I chose a great company. The initial shipping issue wasn’t their fault, shipping options are limited and unfortunately ABF freight is the worst (I’ve had nothing but terrible experiences with them). The safety catch issue was a goof but the fact that they want to make it right is the smart and right move. Stay tuned.
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