Rocketeer61
Well-Known Member
I used to be an installer at Sears. The sales staff were almost to a man as big a group of hucksters as any you'd find at the slimiest used car dealer. One day one of them sold a 4 wheel balance to a very nice woman in a Porsche. I only had enough weights to balance two wheels and I told her so. She canceled and rescheduled far enough out for the shop to resupply and the salesman came out to the shop and got in my face. He told me that just because we didn't have enough weights to do the job was no reason not to charge her full price for half a job. I quit that day and now Sears is gone. Good riddance.Got an oil change this week and the service rep advised me I was due a 20,000 mile ethanol treatment and a coolant change at 40,000 miles. How can you expect a young service technician to respect the customers and their vehicles when they know their managers are trying to scam all the customers ?
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