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Need a pic of the transmission shift arm, the dealer let Mongo R&R my trans.

Fitzmotor

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Well, I was happy, the dealer finally replaced the CDF drum, it was only the 5th or 6th visit for the shifting.

When I got it back, driving home it had a burning smell, banging underneath, the shifter felt weird, so I thought I better have a look, holy f#ck, it was so bad, almost too much to list, covered in transmission fluid, dripping everywhere, only the easy bolts were tight, some 5 turns loose, bolt heads rounded and torx bolts chewed, muffler and mount just hanging, all of the loom and line clips mangled and hanging, heat shield folded, it goes on, basically anything touched is ugly.

Most of all, the shifter now will pop into park from reverse and drive will pop into neutral from drive unless you pull it back hard enough to click the detent, the shift arm looks bent, but it looks like it should have SOME factory bend, but the angle looks funky, it's got too much bend, it looks like it was flattened toward the case.

I can understand having to clean up some fluid, tidy up the looms and the lines, those clips are one time use unless you are careful removing them, but this is bonkers.

This is where it gets difficult, I worked at this dealer for 14 years over 20 years ago, the advisor is a buddy, for like 34 years, we laugh and joke every time the truck comes in, I actually hired him way back then. I have had bitchy customers in my face before, so I never get bitchy, solves nothing, but I'm fairly smokin pissed at this point, he said this tech was really good when I picked it up.

I call him, joking as we usually do, I go off, pissed off kind of joking, asking what F#cking gorilla worked on my truck? he tells me... :oops: the used car tech helps as a apprentice sometimes, he wants to learn how to be a line tech, I had to laugh, what else could I do, we all had to start somewhere. The first engine I stuck in a van, (1982) I cracked the front pump in the trans.

He was so sorry, he wouldn't stop apologizing, he wants it back right away, but I sorted everything out except the shifter, I can see it's bent, the question is was it bent from being hit or rolled over on, or was it the classic... lowering the trans and it slows down... oops forgot to unhook the linkage and you are about to rip out the shift linkage.

So if anyone has the ability to take a pic of the shift arm, that would be great, if it's a simple fix, I would prefer to do it, if he has stretched the cable or something like that I will have to take it back.

Thanks in advance, sorry about the long rambling post.

This looks bent, some factory, some gorilla
IMG_7077.JPEG


This can't be right, then again, maybe it is? something is wrong and unless there is a adjustment somewhere, I have to find the problem
IMG_7081.webp


Every hard bolt was loose, but the easy ones were gunned down like a 5 ton truck lug nut.
IMG_7079.JPEG


This being loose on the drive home, rotated the whole exhaust because he left the clamp at the cat loose, the pic is after I rotated it.
IMG_7076.JPEG
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Fitzmotor

Fitzmotor

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Damn, that looks really close!

Thank you very much, I guess I gotta take it back!
 


Colo_Ranger

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He even spilled fluid all over his too so it would look just like yours ?
Damn bro - who hurt you?


Well, I was happy, the dealer finally replaced the CDF drum, it was only the 5th or 6th visit for the shifting.

When I got it back, driving home it had a burning smell, banging underneath, the shifter felt weird, so I thought I better have a look, holy f#ck, it was so bad, almost too much to list, covered in transmission fluid, dripping everywhere, only the easy bolts were tight, some 5 turns loose, bolt heads rounded and torx bolts chewed, muffler and mount just hanging, all of the loom and line clips mangled and hanging, heat shield folded, it goes on, basically anything touched is ugly.

Most of all, the shifter now will pop into park from reverse and drive will pop into neutral from drive unless you pull it back hard enough to click the detent, the shift arm looks bent, but it looks like it should have SOME factory bend, but the angle looks funky, it's got too much bend, it looks like it was flattened toward the case.

I can understand having to clean up some fluid, tidy up the looms and the lines, those clips are one time use unless you are careful removing them, but this is bonkers.

This is where it gets difficult, I worked at this dealer for 14 years over 20 years ago, the advisor is a buddy, for like 34 years, we laugh and joke every time the truck comes in, I actually hired him way back then. I have had bitchy customers in my face before, so I never get bitchy, solves nothing, but I'm fairly smokin pissed at this point, he said this tech was really good when I picked it up.

I call him, joking as we usually do, I go off, pissed off kind of joking, asking what F#cking gorilla worked on my truck? he tells me... :oops: the used car tech helps as a apprentice sometimes, he wants to learn how to be a line tech, I had to laugh, what else could I do, we all had to start somewhere. The first engine I stuck in a van, (1982) I cracked the front pump in the trans.

He was so sorry, he wouldn't stop apologizing, he wants it back right away, but I sorted everything out except the shifter, I can see it's bent, the question is was it bent from being hit or rolled over on, or was it the classic... lowering the trans and it slows down... oops forgot to unhook the linkage and you are about to rip out the shift linkage.

So if anyone has the ability to take a pic of the shift arm, that would be great, if it's a simple fix, I would prefer to do it, if he has stretched the cable or something like that I will have to take it back.

Thanks in advance, sorry about the long rambling post.

This looks bent, some factory, some gorilla


This can't be right, then again, maybe it is? something is wrong and unless there is a adjustment somewhere, I have to find the problem


Every hard bolt was loose, but the easy ones were gunned down like a 5 ton truck lug nut.


This being loose on the drive home, rotated the whole exhaust because he left the clamp at the cat loose, the pic is after I rotated it.

You are a bigger man than I am. I try to be understanding because, as you said, everyone has to start somewhere BUT...no one inspected the apprentice work before letting this leave? Also, why would an apprentice be working on transmissions? Apprentices start on small tasks. I'd keep my cool, but I would have definitely taken it back for them to un-f*** their work.
 

TJC

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Well, I was happy, the dealer finally replaced the CDF drum, it was only the 5th or 6th visit for the shifting.

When I got it back, driving home it had a burning smell, banging underneath, the shifter felt weird, so I thought I better have a look, holy f#ck, it was so bad, almost too much to list, covered in transmission fluid, dripping everywhere, only the easy bolts were tight, some 5 turns loose, bolt heads rounded and torx bolts chewed, muffler and mount just hanging, all of the loom and line clips mangled and hanging, heat shield folded, it goes on, basically anything touched is ugly.

Most of all, the shifter now will pop into park from reverse and drive will pop into neutral from drive unless you pull it back hard enough to click the detent, the shift arm looks bent, but it looks like it should have SOME factory bend, but the angle looks funky, it's got too much bend, it looks like it was flattened toward the case.

I can understand having to clean up some fluid, tidy up the looms and the lines, those clips are one time use unless you are careful removing them, but this is bonkers.

This is where it gets difficult, I worked at this dealer for 14 years over 20 years ago, the advisor is a buddy, for like 34 years, we laugh and joke every time the truck comes in, I actually hired him way back then. I have had bitchy customers in my face before, so I never get bitchy, solves nothing, but I'm fairly smokin pissed at this point, he said this tech was really good when I picked it up.

I call him, joking as we usually do, I go off, pissed off kind of joking, asking what F#cking gorilla worked on my truck? he tells me... :oops: the used car tech helps as a apprentice sometimes, he wants to learn how to be a line tech, I had to laugh, what else could I do, we all had to start somewhere. The first engine I stuck in a van, (1982) I cracked the front pump in the trans.

He was so sorry, he wouldn't stop apologizing, he wants it back right away, but I sorted everything out except the shifter, I can see it's bent, the question is was it bent from being hit or rolled over on, or was it the classic... lowering the trans and it slows down... oops forgot to unhook the linkage and you are about to rip out the shift linkage.
SLOPPY! There is no excuse for this. How do you miss an exhaust hanger? Begs the question on what's wrong that you can't see!

I have never had a pleasant experience having a dealer service my cars. I am actually afraid to take my vehicles to be serviced by them. Even simple oil changes. Got home to find to find a puddle growing under my car. Drain plug wasn't tight! How can you mess that up??

I'm sure your bud will take care of you, but what happens to those less fortunate who do not have your skills, or to have a valuable resource inside the business who can make it right?

This is a major work effort, who was overseeing/validating the apprentice? It sounds like he has not attended a single Ford certified training class.

You don't make those kinds of mistakes unless you are flying blind.

I hope the work on the inside of the transmission is better than the R&R work.

Good luck on getting it right.
 
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Msfitoy

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Grandaccess

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