Oh boy I'm having a fun morning

[remtv]

I would have raised hell if they said they wouldn't provide a written report on what happened. This is how they will not fix it. There will be no record and they will tell you that if it isn't written down, it didn't happen. Go all the way to the top, if you have to. Get it in writing that they damaged your vehicle and that they are responsible for a proper repair.

I am definitely afraid of this occurring, I actually asked them again including the manager ,just now about having something and they are sticking to its fine, the manager has signed off on it and it has been looked at by the body shop and they are scheduling to repaint the door etc.

But still do not want to provide me with any actual documentation on it which throws up the red flags, no idea why.

Still though I am with you and should a have stayed until the gave me something regardless of what my plans were that day.

Either way I will post back with what happens along with the dealer name for everyone's benefit.

Update: hopefully good news they called me back and scheduled for me to bring it in on the 13th of this month.

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[Colo_Ranger]

I am definitely afraid of this occurring, I actually asked them again including the manager ,just now about having something and they are sticking to its fine, the manager has signed off on it and it has been looked at by the body shop and they are scheduling to repaint the door etc.

But still do not want to provide me with any actual documentation on it which throws up the red flags, no idea why.

Still though I am with you and should a have stayed until the gave me something regardless of what my plans were that day.

Either way I will post back with what happens along with the dealer name for everyone's benefit.

I hope it works out for you.

 

[got3fords]

If only , no they have a drive through service writer center with a bunch of lanes and desks in between which so happen to square aluminum corners

That doesn't sound very smart.

 

[remtv]

That doesn't sound very smart.

At first I though it was a cool lay out that gets a lot of cars through as you could have 2-3 trucks in each lane with like 12 people getting booked at once, but after this I'm not sure maybe some foam edge guards on the desks would be good ?. Will say I was the first one there today and alot of other people were flowing through without issue with f250-f350s, somehow it happened to the narrowest truck in the bay.

 

[FusedLogic]

Wanted to ask if anyone on this board has or is working as a "service writer " - assuming that is the correct job title. Seems at best perhaps a thankless job , but since I rarely visit the dealer how would I know ?

I worked as a service writer in summer of '73 (or 74) at a Plymouth dealer. I remember enjoying the work but I'm sure there's a lot more to it these days. I was just a kid in high school!

 

[D Fresh]

Why do they need to keep it there?

It's perfectly drivable, right?

If they can't look at it for 14 days then why can't you just bring it back in 14 days?

 

[rydfree]

I'm really having a fun day

Took my 21 into my local dealer to look at wind noise around the rear door seal, as well as some paint flaking around the rear of the bed.

Unfortunately the service writer managed to bang my door on a desk in the drive through service writers area when he moved it down the lane to make more room

On top of that they are not going to be looking at it for 14 days with no loaner or rental of any kind so I ended up not dropping it off.

They didn't even have a paint pen in stock, so now I'm going to have to wait to see what their body shop estimate is to fix it.

Fun.

The service manager be like , we are so sorry about the paint chip on the door . We would like to offer you the Premium Chrome door edge guard trim kit for free . It's normally like $129 so so I'd jump on it before I change my mind .

Amazon.com: WICHEMI Chrome Moulding Trim Strip Line Car Door Edge Protective Trim U Shape Seal Protection Strip Universal for Sedan Car Pickup Air Vent Door Edge Decoration (Silver, 6mm x 3M) : Automotive

 

[AzScorpion]

Why do they need to keep it there?

It's perfectly drivable, right?

If they can't look at it for 14 days then why can't you just bring it back in 14 days?

That's what I asked but unfortunately that's the new crap they're pulling now. Lack of labor so they'll just fit it in when they can. No way I'm having my truck sit outside in a lot for a week with all the theft going on now.

I called to have my heater box looked at when the actuator broke. They wanted me to leave the truck for a week just so they could look at it. Then another 7-10 business days to fix it and that's if parts are available. Of course they have no loaners there either so 3 weeks to fix something that takes about 1 day!

 

[MikeyB]

I'm really having a fun day

Took my 21 into my local dealer to look at wind noise around the rear door seal, as well as some paint flaking around the rear of the bed.

Unfortunately the service writer managed to bang my door on a desk in the drive through service writers area when he moved it down the lane to make more room

On top of that they are not going to be looking at it for 14 days with no loaner or rental of any kind so I ended up not dropping it off.

They didn't even have a paint pen in stock, so now I'm going to have to wait to see what their body shop estimate is to fix it.

Fun.

That sucks. And I’d bee pissed off too.
When I went to look at Rangers I saw the one I wanted and noticed a small tear on the edge of the rear seat, driver side. Probably from potential buyers getting in and out to check out the room in back.
The dealer assured me it would be fixed and it was. I was skeptical but it looks good as factory fresh.
Hope you have the same outcome and they satisfy you

 

[remtv]

That's what I asked but unfortunately that's the new crap they're pulling now. Lack of labor so they'll just fit it in when they can. No way I'm having my truck sit outside in a lot for a week with all the theft going on now.

I called to have my heater box looked at when the actuator broke. They wanted me to leave the truck for a week just so they could look at it. Then another 7-10 business days to fix it and that's if parts are available. Of course they have no loaners there either so 3 weeks to fix something that takes about 1 day!

Exactly, I'm having the same experience over 2 dealerships 100 miles apart. The one I went to today even asked me on the phone when I made an appointment about if I am going wait at the dealer or drop it off, so how was waiting going to work?

At least the other dealer straight told me how long it would be if I wanted a quick turnaround( 3months). This is with the only major issue being a lot of wind noise over 50mph that started in the last couple months.

I guess its make an appointment to you can get in line.

 

[AzScorpion]

Exactly, I'm having the same experience over 2 dealerships 100 miles apart. The one I went to today even asked me on the phone when I made an appointment about if I am going wait at the dealer or drop it off, so how was waiting going to work?

At least the other dealer straight told me how long it would be if I wanted a quick turnaround( 3months). This is with the only major issue being a lot of wind noise over 50mph that started in the last couple months.

I guess its make an appointment to you can get in line.

Luckily I fixed mine myself and we really don't need heat here so I'll probably just leave as is. But I don't know what they expect people to do when they need their vehicle and now they want you to leave it for weeks? Not everyone has a second (or third) vehicle and works the same schedule as their spouse. Hopefully you can fins a way to get it taken care of.

 

[D Fresh]

That's what I asked but unfortunately that's the new crap they're pulling now. Lack of labor so they'll just fit it in when they can. No way I'm having my truck sit outside in a lot for a week with all the theft going on now.

I called to have my heater box looked at when the actuator broke. They wanted me to leave the truck for a week just so they could look at it. Then another 7-10 business days to fix it and that's if parts are available. Of course they have no loaners there either so 3 weeks to fix something that takes about 1 day!

That's fucking retarded.

Why on earth would anybody accept that?

If I were at the service writers desk and heard some bullshit like that after waiting weeks for an appointment it would be VERY hard for me to keep my cool. But if I could I would suggest a simple, better way of handling their fluid staffing/parts situations.

Howabout they just stop making appointments? They're obviously useless now. Everybody goes on a "wait list." Every night the service manager reviews staffing for the next day, determines the number of vehicles that can be serviced, and works down the wait list until he has that many vehicles scheduled to be in the next morning. If any parts need to be ordered and the vehicle is operable the vehicle is returned to the owner and they go to the top of the wait list when the parts arrive.


This is simple shit. The problem is, it takes somebody getting off their ass and working to do it. Therefore nothing will change.

God forbid I have anything like this to deal with.

 

[AdamHarris]

my 2 memorable stories having warranty work done :

While visiting WNY driving a 2004 SAAB my throttle body bit the dust and being curious in nature and having nothing but time on my hands while waiting I asked the service manager if TB failure was common on Saabs. He said it is rare that they fail, but if I was one of those using the cheap gas sold by the Indians (there is a Seneca reservation nearby where gas is sold exempt from federal and state levies)then my TB would likely fail owing to the subpar gas. The guy obviously was clueless but I surmised that maybe he was a relative of George Armstrong Custer.

And I had a 1986 SAAB that was leaking oil, took it to the dealer 4 times where they did stuff like resealing the oil pan, replacing the rear crank seal, etc each time telling me it was fixed - it wasn't. At home I found the leak - a half shaft seal, took it back and insisted they put it on the lift where I pointed out the leak - as in right there, please replace this seal. They told me they never suspected fluid from the tranny as it wasn't red colored - great except the car was a manual. This happened to be a Ford dealer who somehow also sold SAABS .

Jesus 2 old ass Saabs? I bet you do have some service stories to tell..

 

[remtv]

That's fucking retarded.

Why on earth would anybody accept that?

If I were at the service writers desk and heard some bullshit like that after waiting weeks for an appointment it would be VERY hard for me to keep my cool. But if I could I would suggest a simple, better way of handling their fluid staffing/parts situations.

Howabout they just stop making appointments? They're obviously useless now. Everybody goes on a "wait list." Every night the service manager reviews staffing for the next day, determines the number of vehicles that can be serviced, and works down the wait list until he has that many vehicles scheduled to be in the next morning. If any parts need to be ordered and the vehicle is operable the vehicle is returned to the owner and they go to the top of the wait list when the parts arrive.


This is simple shit. The problem is, it takes somebody getting off their ass and working to do it. Therefore nothing will change.

God forbid I have anything like this to deal with.

The situation was the same in September when i bought my Truck, I had an warranty issue 100 miles(the drive home) in when the fender liner fell out and the tire burned through it, I was probably only able to get taken care of right away because my sales guy pushed it through for me.

Doesn't seem to be getting any better, but yes what is the point to any of this scheduling , even online scheduling with specific time slots. After this I will probably just try to figure it out myself and then revisit the issue somewhere in the 7 year warranty I bought (if that is worth anything at this point).

 

[AzScorpion]

That's fucking retarded.

Why on earth would anybody accept that?

If I were at the service writers desk and heard some bullshit like that after waiting weeks for an appointment it would be VERY hard for me to keep my cool. But if I could I would suggest a simple, better way of handling their fluid staffing/parts situations.

Howabout they just stop making appointments? They're obviously useless now. Everybody goes on a "wait list." Every night the service manager reviews staffing for the next day, determines the number of vehicles that can be serviced, and works down the wait list until he has that many vehicles scheduled to be in the next morning. If any parts need to be ordered and the vehicle is operable the vehicle is returned to the owner and they go to the top of the wait list when the parts arrive.


This is simple shit. The problem is, it takes somebody getting off their ass and working to do it. Therefore nothing will change.

God forbid I have anything like this to deal with.

STOP it right there! Now you're thinking logical. lol ?

Yes it does make perfect sense to incorporate a system like that now when parts and labor are scarce. Glad mine was an easy fix thanks to those on here who already DIYed it. But for many it's not practical and will become a huge nightmare for them.

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