Oh boy I'm having a fun morning

[remtv]

I'm really having a fun day

Took my 21 into my local dealer to look at wind noise around the rear door seal, as well as some paint flaking around the rear of the bed.

Unfortunately the service writer managed to bang my door on a desk in the drive through service writers area when he moved it down the lane to make more room

On top of that they are not going to be looking at it for 14 days with no loaner or rental of any kind so I ended up not dropping it off.

They didn't even have a paint pen in stock, so now I'm going to have to wait to see what their body shop estimate is to fix it.

Fun.


*Update 6/13/2022

Called before hand before I drove over there again with 2 vehicles , and who would have guessed, service advisor that this all went through and happened with isn't there/ wont answer the phone, the body shop wont answer the phone, no one knows what do so they said they will call me back tomorrow, we will see if they figure that out.

I already opened a case with ford customer care for whatever good that will do me, more updates to follow.

I've decided to go ahead and post the name of the dealership at this point in case anyone else is looking to get their truck serviced in this area as this has been quite the hassle, World Ford of Pensacola.

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[Blmpkn]

A paint pen isn't a good enough fix for that, if an employee did it.

You also shouldn't give a shit about the estimate.

They need to fix that properly on their dime.

 

[BS67]

It can only get better!

 

[Msfitoy]

There's a desk in the parking lot?!

 

[Trigganometry]

There's a desk in the parking lot?!

Something new they’re trying

 

[THLONE]

Bad?

 

[remtv]

There's a desk in the parking lot?!

If only , no they have a drive through service writer center with a bunch of lanes and desks in between which so happen to square aluminum corners

 

[Bob902]

A paint pen isn't a good enough fix for that, if an employee did it.

You also shouldn't give a shit about the estimate.

They need to fix that properly on their dime.

This!!!!

 

[remtv]

A paint pen isn't a good enough fix for that, if an employee did it.

You also shouldn't give a shit about the estimate.

They need to fix that properly on their dime.

I agree, they have in house collision center behind the dealership and he took it over there to get looked at I guess after the service manager looked at.

I was hoping for some written statement of what they wanted to do but all they were willing to give me is the service writers card and said they will get an report to me in a week. We will see if they do any of that.

Beyond that I guess I need to figure out what I'm going to do for 2 weeks if I drop off my truck, probably going to see how the dealer I bought It from 80 miles is doing on backlog well 15 days there or august if you schedule a drop off and have them look at in a day or 2 plus the 100 mile drive and no loaners .Should have doubled checked how long the backlog was before even coming I guess.

 

[THLONE]

Well that desk just squared your corners.

 

[puckdodger]

There's a desk in the parking lot?!

There would be if I was the guys boss

 

[dtech]

Wanted to ask if anyone on this board has or is working as a "service writer " - assuming that is the correct job title. Seems at best perhaps a thankless job , but since I rarely visit the dealer how would I know ?

 

[remtv]

Wanted to ask if anyone on this board has or is working as a "service writer " - assuming that is the correct job title. Seems at best perhaps a thankless job , but since I rarely visit the dealer how would I know ?

I just looked at his card , correct title is "service advisor" , but I have seen them called writer as well. And I agree on generally avoiding dealerships besides warranty service.

 

[dtech]

my 2 memorable stories having warranty work done :

While visiting WNY driving a 2004 SAAB my throttle body bit the dust and being curious in nature and having nothing but time on my hands while waiting I asked the service manager if TB failure was common on Saabs. He said it is rare that they fail, but if I was one of those using the cheap gas sold by the Indians (there is a Seneca reservation nearby where gas is sold exempt from federal and state levies)then my TB would likely fail owing to the subpar gas. The guy obviously was clueless but I surmised that maybe he was a relative of George Armstrong Custer.

And I had a 1986 SAAB that was leaking oil, took it to the dealer 4 times where they did stuff like resealing the oil pan, replacing the rear crank seal, etc each time telling me it was fixed - it wasn't. At home I found the leak - a half shaft seal, took it back and insisted they put it on the lift where I pointed out the leak - as in right there, please replace this seal. They told me they never suspected fluid from the tranny as it wasn't red colored - great except the car was a manual. This happened to be a Ford dealer who somehow also sold SAABS .

 

[Colo_Ranger]

I agree, they have in house collision center behind the dealership and he took it over there to get looked at I guess after the service manager looked at.

I was hoping for some written statement of what they wanted to do but all they were willing to give me is the service writers card and said they will get an report to me in a week. We will see if they do any of that.

I would have raised hell if they said they wouldn't provide a written report on what happened. This is how they will not fix it. There will be no record and they will tell you that if it isn't written down, it didn't happen. Go all the way to the top, if you have to. Get it in writing that they damaged your vehicle and that they are responsible for a proper repair.

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