[SOLVED] Engine won’t turn off, 4wd issues

[Stevedbvik1]

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[Stevedbvik1]

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[sandy_koufax]

lol sorry guys. got busy with work and didn't check this email as much. truck is still in the shop! I'm starting lemon law proceedings soon. One of my classmates from law school does lemon law. Unfortunately the dealer insists it's not related to the issue, but fortunately FoMoCo picked up the tab. I just need to argue they're related. I went in today and raised hell at why it's been 9 weeks and the truck still hasn't been serviced. The manager then yelled at the tech and the advisor, and promised me it would be ready in 1-2 working days. I'll have an update next week hopefully.

 

[21Blackout]

@sandy_koufax please keep me posted on this

 

[Stevedbvik1]

They still haven’t told you what is specifically wrong with it?

 

[sandy_koufax]

@sandy_koufax please keep me posted on this

They still haven’t told you what is specifically wrong with it?

Update. They replaced a driveshaft bearing, which fixed the noise but now they noticed the truck won't power down (engine and electrical) when killing the ignition. They're now willing to admit this is a warranty issue due to driving in 4L on the highway from the original issue. They're replacing the ATCM (All Terrain Control Module) now. Let's see if this works. If it doesn't I'm going to buy the 2024 XL I have in transit.

 

[21Blackout]

Happy to hear they are Playing ball if you will... again please keep me upto date

 

[sandy_koufax]

Update again. They replaced the ATCM and handed the keys back to me. Drove home and turned the truck off. Realized I forgot something from the store and when I drove back the truck won’t turn off. I’m guessing it’s every 4 or 5 starts. Also thew up a bunch of errors like “see manual” and “service advancetrac”. Had to pull a bunch of fuses until the engine finally cut off.

My agent at Ford Motor Company isn’t replying to my emails or voicemails. When I call his extension it says he’s unavailable and it directly goes to voicemail. I keep requesting a supervisor callback and they keep saying “ok they’ll call you back in 24-48 hours”. Last time I said “ok I’ll keep calling every hour until a supervisor gets on the line with me”. Lo and behold they were able to find someone right then and she approved Ford paying for all the repairs. My agent also said he hasn’t been able to get in contact with the dealer, but oddly enough they answer my calls whenever I call them. The dealer said they have literally never ever gotten a call from him. I have a feeling he’s deleting my supervisor requests. I found out his supervisor’s email and threw him under the bus.

It’s been 45 days since I submitted the request for vehicle requisition/buyback. I’m out thousands of dollars in rental cars now since they won’t reimburse me until repair is complete.

I’m done with this truck. Ford is buying it back even if it takes a lawsuit. Luckily all those years of law school will come in handy. I’m filing in court next Friday if I don’t hear back.

I have a 2024 XL 4x4 arriving this week. Not sure if I should buy it or wait for an XLT 2.7 to come this summer.

 

[9zero1790]

Update again. They replaced the ATCM and handed the keys back to me. Drove home and turned the truck off. Realized I forgot something from the store and when I drove back the truck won’t turn off. I’m guessing it’s every 4 or 5 starts. Also thew up a bunch of errors like “see manual” and “service advancetrac”. Had to pull a bunch of fuses until the engine finally cut off.

My agent at Ford Motor Company isn’t replying to my emails or voicemails. When I call his extension it says he’s unavailable and it directly goes to voicemail. I keep requesting a supervisor callback and they keep saying “ok they’ll call you back in 24-48 hours”. Last time I said “ok I’ll keep calling every hour until a supervisor gets on the line with me”. Lo and behold they were able to find someone right then and she approved Ford paying for all the repairs. My agent also said he hasn’t been able to get in contact with the dealer, but oddly enough they answer my calls whenever I call them. The dealer said they have literally never ever gotten a call from him. I have a feeling he’s deleting my supervisor requests. I found out his supervisor’s email and threw him under the bus.

It’s been 45 days since I submitted the request for vehicle requisition/buyback. I’m out thousands of dollars in rental cars now since they won’t reimburse me until repair is complete.

I’m done with this truck. Ford is buying it back even if it takes a lawsuit. Luckily all those years of law school will come in handy. I’m filing in court next Friday if I don’t hear back.

I have a 2024 XL 4x4 arriving this week. Not sure if I should buy it or wait for an XLT 2.7 to come this summer.

glad to hear some progress is taking place. sounds like the typical ford run. honestly i dont know if i would buy another ford if i was in your shoes.

 

[airline tech]

Update again. They replaced the ATCM and handed the keys back to me. Drove home and turned the truck off. Realized I forgot something from the store and when I drove back the truck won’t turn off. I’m guessing it’s every 4 or 5 starts. Also thew up a bunch of errors like “see manual” and “service advancetrac”. Had to pull a bunch of fuses until the engine finally cut off.

My agent at Ford Motor Company isn’t replying to my emails or voicemails. When I call his extension it says he’s unavailable and it directly goes to voicemail. I keep requesting a supervisor callback and they keep saying “ok they’ll call you back in 24-48 hours”. Last time I said “ok I’ll keep calling every hour until a supervisor gets on the line with me”. Lo and behold they were able to find someone right then and she approved Ford paying for all the repairs. My agent also said he hasn’t been able to get in contact with the dealer, but oddly enough they answer my calls whenever I call them. The dealer said they have literally never ever gotten a call from him. I have a feeling he’s deleting my supervisor requests. I found out his supervisor’s email and threw him under the bus.

It’s been 45 days since I submitted the request for vehicle requisition/buyback. I’m out thousands of dollars in rental cars now since they won’t reimburse me until repair is complete.

I’m done with this truck. Ford is buying it back even if it takes a lawsuit. Luckily all those years of law school will come in handy. I’m filing in court next Friday if I don’t hear back.

I have a 2024 XL 4x4 arriving this week. Not sure if I should buy it or wait for an XLT 2.7 to come this summer.

So, they replaced the Mode Select Switch (MSS) - this is the ATCM (Intergrated)
That is not going to fix a power issue.

Items in the system:
1. MSS (Mode Select Switch) - (Now Replaced)
2. Transfer Case Motor (Replaced) with Transfer Case
3. PCM - Provides the (Control Ground) for 2 relays
a. CW Relay - Transfer Case Motor - Replaceable @ BJB
b. CCW Relay - Transfer Case Motor - Replaceable @ BJB
4. 4WD Relay (Integral to the Battery Junction Box) (Not Replaceable - Separately)

With all that has been replaced, there is (1) thing in the system that is not being addressed and would account for power issues.
Integral to the BJB (Battery Junction Box) and is NOT Replaceable is a 4-Wheel Drive Relay

The 4 Wheel Drive Relay - Receives (2) power sources.
Always Hot (F)
Switched (E) (When the PCM Power Relay-Is energized) Engine Running or even when you open the driver's door (Wake Up-Circuit) Power

This relay is STUCK closed when the engine will not shut off, its holding power on the (E) Leg
which powers the whole system (Including the PCM- VPWR) Legs, this is preventing the PCM from seeing an engine shut-down request.

Notice, I included one vital item in the diagram, power to the Ignition Coils is being provided as well (stuck relay)

Its By-Passing the PCM Power Relay (power feed)

The Battery Junction Box (Engine Bay Fuse Box) - NEEDS REPLACED - The 4WD Relay is integrated inside the box.

I am most certain this is the issue; due to the issues you have had.

Short Version of the diagram:

 

[airline tech]

This shows a better diagram of the circuit.
Hot at all times = F (From Above)
Hot in Run or Start = E (From Above)

If the 4WD Relay is stuck closed
It will hold power on the coil side of the circuit. (Keeping the circuit active) Hot in Run or Start Circuit

The 4WD Relay (Coil) is constant ground looking for power (Switched Power) to close the relay.

 

[9zero1790]

again airline tech goes beyond the norm and brings solutions!

 

[IdahoRanger]

again airline tech goes beyond the norm and brings solutions!

Totally agree, having his detail and experience is a great asset to this forum.

 

[sandy_koufax]

So, they replaced the Mode Select Switch (MSS) - this is the ATCM (Intergrated)
That is not going to fix a power issue.

Items in the system:
1. MSS (Mode Select Switch) - (Now Replaced)
2. Transfer Case Motor (Replaced) with Transfer Case
3. PCM - Provides the (Control Ground) for 2 relays
a. CW Relay - Transfer Case Motor - Replaceable @ BJB
b. CCW Relay - Transfer Case Motor - Replaceable @ BJB
4. 4WD Relay (Integral to the Battery Junction Box) (Not Replaceable - Separately)

With all that has been replaced, there is (1) thing in the system that is not being addressed and would account for power issues.
Integral to the BJB (Battery Junction Box) and is NOT Replaceable is a 4-Wheel Drive Relay

The 4 Wheel Drive Relay - Receives (2) power sources.
Always Hot (F)
Switched (E) (When the PCM Power Relay-Is energized) Engine Running or even when you open the driver's door (Wake Up-Circuit) Power

This relay is STUCK closed when the engine will not shut off, its holding power on the (E) Leg
which powers the whole system (Including the PCM- VPWR) Legs, this is preventing the PCM from seeing an engine shut-down request.

Notice, I included one vital item in the diagram, power to the Ignition Coils is being provided as well (stuck relay)

Its By-Passing the PCM Power Relay (power feed)

The Battery Junction Box (Engine Bay Fuse Box) - NEEDS REPLACED - The 4WD Relay is integrated inside the box.

I am most certain this is the issue; due to the issues you have had.

Short Version of the diagram:

Thank You! This is super helpful! Should I take it to a service department (I’m going to a different one now) and have them replace this?

 

[airline tech]

Thank You! This is super helpful! Should I take it to a service department (I’m going to a different one now) and have them replace this?
[/QUOTE

With all the issues tied into this and the system being in 4Low (stuck), I have a suspicion that the Relays are the Root cause of all of your troubles.

Then out of the blue you gain another symptom, no engine off.

So, all I did was look for a common the (2) events share and although outside the box thinking, it makes sense and should at the very least considered as a possible cause in not being able to turn off the truck.
I would say , to pull fuse 66 as a test (if in failure) mode as a test of my theory.
But fuse 66 is on the bottom of the fuse box.

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