Dinged wheel during tire rotation

Chief of the Boat

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When I buy a new vehicle I have Discount Tire do the tire rotation/balance every 5,000 miles. The service costs about a $100 and if the tire is damaged from anything they replace it. I took it in last week for the 10k rotation and balance, getting ready to wash the truck I noticed the wheel had a small gouge. I went in a few days later to see what their resolution would be. When I walked in the guy that waited on me when I had the service done was busy with a customer and called out to a co-worker to see why I was back so soon. The co-worker was the manager and he took a picture of the VIN and ordered a new wheel "No questions asked". I got a call today and the wheel came in and will be installed tomorrow!!!!
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Kevin Franklin

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You are a fortunate individual to have a tire replace the wheel without hesitation. That is rarity!
 

Retamaman

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Discount Tire has always treated me right. Last year (pre Ranger), lost a lug nut cover on a dually after service. Replaced with no hassle.
 

Discount Tire

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We're sorry to learn of this but we're happy to see the store took good care of you!

Thank you for your kind words and for choosing Discount Tire!
 
Last edited:
OP
OP
Chief of the Boat

Chief of the Boat

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Thank you for your kind words. We appreciate your support.
I rolled in my Bremerton Discount Tire and they had a sandwich board outside to tell you to remain in your vehicle until you are greeted by an employee. It was less than a minute and I was greeted at a distance by an employee and directed to pull into a bay. Jason installed the "new wheel" and Jesse gave me the paper work at a distance. THANK YOU Bremerton Discount Tire!!!

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levimac`

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So, if discount tire damages either the wheel or the tire they will replace them at no cost, that is good customer service, Les Schwab does the same thing but there is no cost for rotations as their prices can be ect... but my Schwabby has outstanding service and friendliness.
There is no discount tire in Ontario Oregon.
Nice of them to do that.
And thanks Navy man for your service!
A Marine vet

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OP
OP
Chief of the Boat

Chief of the Boat

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Terry
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2019 Lariat SC, FX4 and 2021 Bronco Sport Badlands
So, if discount tire damages either the wheel or the tire they will replace them at no cost, that is good customer service, Les Schwab does the same thing but there is no cost for rotations as their prices can be ect... but my Schwabby has outstanding service and friendliness.
There is no discount tire in Ontario Oregon.
Nice of them to do that.
And thanks Navy man for your service!
A Marine vet

1105191016b_Burst01.jpg
Levi
 

thewhiteranger

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I love discount tire -- they have great service. every time I need tires its either them or Costco.
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