I asked a FordPass product manager that question over in the FordPass forum and got a response but not an answer. If you contact FordPass they will tell you to look at your warranty info on Ford.com. Unfortunately, it isn’t there either.
I also asked what was their thinking to remove so many...
5.0.1 came out today (ios) that fixes functional issues some users were having with the features they decided to leave in the app. Nothing added back to the app though so it’s still a POS.
Just got off the phone with Ford. They have been calling me weekly because some features in the new version do not work with one of my vehicles.
I inquired about the vehicle refresh function and they say that feature is gone and probably not coming back. As far as being able to see your...
Here’s what I would check and do if I was having this issue:
-Does the modem serial number/ESN show up in Sync3 settings or is it blank? If blank, then the modem is either dead or confused. You can reset it by disconnecting the battery or pulling the Telematics fuse. Though you did say you...
It’s not that hard to do. Just follow the instructions on the website. If you do not update, it is likely that your issues will get worse over time.
Or, take it to a dealer and see if they will do the update for you under warranty since you are having problems (if you are still within the 3/36...
Start here, enter your VIN and follow the instructions. https://www.ford.com/support/sync-maps-updates/
Updating using a wifi connection in the truck will most likely not find the update.
What build Sync3 do you have? This could be another issue with build 22257. If that’s what you have, then update to build 23188. Do not rely on a wifi connection to find the update.
If you have the Ford Protect ESP, then wiring harnesses are covered under PremiumCare, ExtendedCare and BaseCare. See this link and expand the Electrical section.
https://fordprotect.ford.com/extended-service-plan
Here's the story on the FordPass app changes:
I just had a long conversation with Ford about the 'new' app version and my escalation on some things not working for one of my two vehicles. So far, they have rolled out this Beta App to 5%-10% of the users. That is why many of you have not seen...