Finally got my Ranger back from warrantied transmission repair. Is this what has been the common issue?

[Msfitoy]

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[Stevedbvik1]

Just met with my service tech and the service manager, this is what they told me:
They can't just replace parts that haven't failed or Ford will not pay them for the parts, so they can't replace the CDF drum because it wasn't where the snap ring failure occurred.
The failed snap ring was in the "front support" which I am assuming is the part number JR3Z-7A130-C.
He said the Rangers don't typically have the CDF snap ring issue, they usually have the issue my truck had. He said the F-150s typically have the CDF snap ring failure
Where I am getting confused is the tech notes say "front support snap ring dislogded". When reviewing this with the service advisor he kept saying "it's not really a snap ring" and then would refer to it as a "bushing" or "sleeve".
What I don't get is that they had to replace the clutch plate assemblies within the CDF, so why wouldn't that warrant upgrading it to the proper part?
I don't know if I should push this further by reaching out to corporate.
What are your thoughts?

Edit: they also repeatedly said the trans tech thought that my transmission already had the upgraded CDF drum. Looks like that part came out in 2022, so not possible on a 2020 that's never had trans work done before.
It just feels like there is some fishy business going on

Fishy indeed. The tech “thought” ( but didn’t verify) . That alone is an admission of guilt. Major backtracking. Keep pushing. The CDF drum IS the biggest issue.

 

[TannerVoss1231]

I think the obstacle I'm up against is they are saying there is no issue with the CDF drum it was all in the front support

 

[Stevedbvik1]

I think the obstacle I'm up against is they are saying there is no issue with the CDF drum it was all in the front support

The tech didn’t inspect the CDF drum even though he put new discs in it. By his admission ( he thought it was updated). It’s visually noticeable between the two. How did he know it was reusable if he didn’t look at it to determine if the bushing had moved ( even the slightest) or if it was the updated one? The TSB would have provided authorization to replace it. Or they should have contacted you to authorize putting the updated one in with you paying for the part ( around $200). There would have been no labor difference. Ford needs to get involved.

 

[TannerVoss1231]

The tech didn’t inspect the CDF drum even though he put new discs in it. By his admission ( he thought it was updated). It’s visually noticeable between the two. How did he know it was reusable if he didn’t look at it to determine if the bushing had moved ( even the slightest) or if it was the updated one? The TSB would have provided authorization to replace it. Or they should have contacted you to authorize putting the updated one in with you paying for the part ( around $200). There would have been no labor difference. Ford needs to get involved.

This will be fun .
I have a business card from a fella I met that had to (I think) contact corporate so I may reach out for guidance on how to do that

 

[21Blackout]

Replying mainly to follow for now, I cannot get involved at my level yet...you are taking the correct steps.

Regards,
Brian

 

[Joeiconic]

I think the obstacle I'm up against is they are saying there is no issue with the CDF drum it was all in the front support

I’m confused, did the repair they completed fix your transmission, or not?

 

[VAMike]

I’m confused, did the repair they completed fix your transmission, or not?

there's no way to know unless it grenades itself down the road

 

[Joeiconic]

Is the completed repair warrantied?

 

[Stevedbvik1]

Is the completed repair warrantied?

Most likely there’s a warranty on what they repaired. But not on something that they didn’t replace. So if they reused the old style CDF drum and down the road it causes issues they can refuse to cover it because it wasn’t something that they replaced. Which is why it’s a problem.

 

[TannerVoss1231]

Replying mainly to follow for now, I cannot get involved at my level yet...you are taking the correct steps.

Regards,
Brian

Opened a case with Ford and the rep I spoke with is reaching out via email and calling the dealership to advocate that they complete the repair correctly

 

[21Blackout]

That's great to hear @TannerVoss1231

 

[TannerVoss1231]

That's great to hear @TannerVoss1231

That was definitely the most helpful customer service rep I have ever dealt with. I was shocked right from the get go how eager she was to help. Ford rules

 

[TannerVoss1231]

Not the response I was hoping for from Ford:

"
Hello,



I hope all is well. This is Lucie with Ford Motor Company. I just wanted to send an email over as I do understand we followed through with a feedback case pertaining to your dealership. I do see you gave a call in and spoke with my colleague asking if the dealership has gotten back with me after advocating on your behalf and yes, they did. Jeff responded with the below:



I have already spoken to Mr. Voss his vehicle does not qualify for the TSB it was not the issue with the truck. As you know, per Ford guidelines you cannot do a TSB unless the vehicle qualifies for it. Mr. Voss states that his vehicle is fixed and running fine there is no reason to bring it back in.



I definitely tried to advocate on your behalf as much as possible, but I can’t authorize the dealer to do anything. If they are advising that your vehicle does not qualify for the TSB then they are most likely correct as we are able to see that information under your VIN. I do sincerely apologize as I understand this has caused frustration but please feel free to reach me if any questions. Thank you again for being a part of the Ford family.



Respectfully,



Lucie

 

[Msfitoy]

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