Location services not working

[stringbreaker]

Noticed this morning my truck location according to Ford Pass is 3 blocks away at my son's house dated 12/22/22 also I tried to do remote start from FP and it didn't work as well as a remote door lock. Updated the app on my Iphone as well as uploaded all the latest updates on the trucks screen. Location service on the phone app is on so I'm at a loss

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[Ranger X]

Delete the app and reinstall it …That should do it ?

 

[stringbreaker]

Delete the app and reinstall it …That should do it ?

Tried it. No change

 

[RangerBill]

Noticed this morning my truck location according to Ford Pass is 3 blocks away at my son's house dated 12/22/22 also I tried to do remote start from FP and it didn't work as well as a remote door lock. Updated the app on my Iphone as well as uploaded all the latest updates on the trucks screen. Location service on the phone app is on so I'm at a loss

Assuming that these services use the truck's modem, check in your Sync menus to see if it displays the modem's serial number. If no serial number is displayed, the modem may need to be rebooted. Mine locked up once, and I had to pull its fuse to reboot it. Fuse F9 in the Body Control Module fuse panel (in the dash fuse panel).

 

[CB750F]

Flaky app, don't trust.

 

[stringbreaker]

Assuming that these services use the truck's modem, check in your Sync menus to see if it displays the modem's serial number. If no serial number is displayed, the modem may need to be rebooted. Mine locked up once, and I had to pull its fuse to reboot it. Fuse F9 in the Body Control Module fuse panel (in the dash fuse panel).

It doesn't show so I guess I'll try that. Will it mess with any other features even it I just remove and wait 30 seconds and reinstall?

 

[RangerBill]

It doesn't show so I guess I'll try that. Will it mess with any other features even it I just remove and wait 30 seconds and reinstall?

It didn't cause any issues for me removing and reinstalling the fuse.

 

[stringbreaker]

UPDATE Stopped in to my dealer a few hours ago and the service manager did a deep dive into the computer and noticed some alerts that I was not aware of. He thought the module might be in what he called "DEEP SLEEP" but as it turns out it isn't. Have an appointment (not till March 31) to get it in and diagnosed. More than likely the module will need to be replaced. Glad I took out an extended warranty on the electronics and what not.

 

[RangerBill]

UPDATE Stopped in to my dealer a few hours ago and the service manager did a deep dive into the computer and noticed some alerts that I was not aware of. He thought the module might be in what he called "DEEP SLEEP" but as it turns out it isn't. Have an appointment (not till March 31) to get it in and diagnosed. More than likely the module will need to be replaced. Glad I took out an extended warranty on the electronics and what not.

Did you try pulling that fuse?

 

[stringbreaker]

Did you try pulling that fuse?

The panel didn't want to come off and I didn't want to force it so I can wait

 

[stringbreaker]

Did you try pulling that fuse?

went back out and got it open removed the offendyfuse, it was ok I reinstalled it and BOOM you are my new best friend. Thanks for the hot tip

 

[RangerBill]

went back out and got it open removed the offendyfuse, it was ok I reinstalled it and BOOM you are my new best friend. Thanks for the hot tip

Glad that it worked for you. You should now see a serial number for the modem in the Sync screen.

 

[stringbreaker]

Glad that it worked for you. You should now see a serial number for the modem in the Sync screen.

Yep I sure did

 

[RedDakooter05]

Now that you got it resolved I can tell a little story.

Wife had business down in Chicago some time ago. When we left to walk(5 blocks or so) back to the truck I opened the app cause I kind of forgot what street I parked on.


Saw my truck location was in Chicago and for 2 full seconds I had a panic attack thinking my truck was stolen and they drove it to Chicago.

 

[Bob902]

UPDATE Stopped in to my dealer a few hours ago and the service manager did a deep dive into the computer and noticed some alerts that I was not aware of. He thought the module might be in what he called "DEEP SLEEP" but as it turns out it isn't. Have an appointment (not till March 31) to get it in and diagnosed. More than likely the module will need to be replaced. Glad I took out an extended warranty on the electronics and what not.

March 31?!? Damn........... Glad you were able to get it working.

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