FordPass not working

[CMJT]

Haven't been able to start my truck for three days using the app. Anyone else having this issue???

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[Hedgie]

My key works every time lol

 

[CMJT]

My key works every time lol

My push button does every time as well. Damn FordPass seems to work about 80% of the time.

 

[Wheazy]

I had a problem a few months ago where it wouldn't start. Did the text help on the ford owners site and after a few minutes of him fiddling around with it, the guy came back and said the "modem" was bad in the truck and wanted me to take it in. I tried it one more time after that, and it has worked flawlessly since then........granted I don't use it often.

 

[IdahoRanger]

Worked fine tonight but I don't use it often.

 

[Andrew]

It works about 95% of the time for me via phone and maybe 80% via watch.

 

[CMJT]

Called Ford Pass support and was told my modem doesn’t appear to be working and will have to go to dealer. 6 weeks and it already is not working. Wow

 

[Muscam1]

Called Ford Pass support and was told my modem doesn’t appear to be working and will have to go to dealer. 6 weeks and it already is not working. Wow

Same here - talked to FordPass support today and after walking through some setting checking - they think it's my modem. They found a TCU/modem service bulletin (not sure they called it bulletin - maybe something else) on my TCU for my VIN. Guess I'll have the dealer check the TCU and the tail light recall at the same time.

Strange part is that FordPass app had been working ok up until Jan 3rd

 

[CMJT]

Was going to take mine in and it just started working again after 3 weeks of not working. Weird

 

[TylerV76]

Was going to take mine in and it just started working again after 3 weeks of not working. Weird

Im not going to say don't take it in if it makes you feel better but I will tell you the "Modem isn't working" excuse is customer service having no clue why it isn't working. This is my 4th car with FordPass and this is just how it works. It'll be fine for a while then out of nowhere it goes to crap. imo its their servers and the actual software this system is running on. Its not reliable but when it works its pretty convenient.

 

[Muscam1]

Im not going to say don't take it in if it makes you feel better but I will tell you the "Modem isn't working" excuse is customer service having no clue why it isn't working. This is my 4th car with FordPass and this is just how it works. It'll be fine for a while then out of nowhere it goes to crap. imo its their servers and the actual software this system is running on. Its not reliable but when it works its pretty convenient.

Thanks for the reality check...you are probably right. This is my first FordPass vehicle. Maybe I'll give it some time before taking it in. The strange part is that it was working fine until Jan 3rd. I tried a remote start on the 4th and it didn't work. Then on the app I noticed the location of my truck was on the other side of town. I had to go check to see if it was still in my driveway. The app must have froze with my last location on the 3rd

 

[TylerV76]

Thanks for the reality check...you are probably right. This is my first FordPass vehicle. Maybe I'll give it some time before taking it in. The strange part is that it was working fine until Jan 3rd. I tried a remote start on the 4th and it didn't work. Then on the app I noticed the location of my truck was on the other side of town. I had to go check to see if it was still in my driveway. The app must have froze with my last location on the 3rd

Unfortunately thats pretty normal. My last car, an escape, didnt have remote start on the key and you could only use the app. That was a nightmare last winter. Sometimes it would work in the morning but not at night, other times it would switch and sometimes just fail all together. I told my sales guy right off the bat, “the Ranger better have remote start on the key or I dont want it”.

 

[P. A. Schilke]

Hi Folks,

Shame on Ford...as a former employee...It is embarrassing to me that the company has such a poor performance of Fordpass...I do not use it as well as Sync 3.3...both are an abomination... Ford need to get their act together....Seamless performance on or none at all....

Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co. Retired

 

[RedlandRanger]

they just need to hire a 16yr old kid. he'll have that shit fixed in a day or two

No, the 16 year old kid will only make it WORK for a day or two and then it will fall on its face. 16 year old kids may know a ton about computers, but they know very little about high availability, scaleable systems. They are not easy to do and take time, money and experience to do correctly.

I know you were posting in jest, but.....

 

[CMJT]

It sucks because I don't have the remote starter on my key and live in Maine. Its nice to land at airport every week in Portland and have my car started and semi warmed up by the time I get to garage. It gets slightly chilly here in the winter.

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