Just updated to Sync 3.4 on my Ranger 2019

[RedlandRanger]

Hi Rob

I still fail to get the map update to load...Spent $40 for Ford's memory stick...same problem. Called the help desk at Ford Customer Care...could not help...got a trouble ticket number and a promise that someone would call me back in 24 to 48 hours. 5 days later, no call. My opinion continues to be SYNC SUCKS!

Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co. Retired

I completely agree - while I don't think the interface in Sync is bad, the whole update process is archaic I think. It really should be a LOT more robust than it is. Couple it with the horrible website experience on the Ford owner website and it makes for a bad experience.

It is one of the reasons I mostly use my phone for navigation - phones do a much better job of navigation than built in systems do I think. I typically have my map up (on the home screen) which is nice to see where I'm at, but don't use the navigation piece too often. One advantage phone providers have is that people replace phone hardware much more often than they replace cars (typically). I have a 2004 Honda Accord with a Nav system, which was state of the art when it was released. Now it is just an antique artifact with outdated maps they want $150 to update which is ludicrous....

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[RedlandRanger]

Check your voice pack version. Their screenshots at least show them having you update improperly. You may need to do the same thing as kadjette.

I will check - what version should I have?

Edit: I looked at the software versions screen and I don't see anything telling me what voice pack version I have, just the 3.4 and build number (19274), along with the map update number (NA118).

I looked at the update files I downloaded, and it appears this file might be the voice pack I used? 5UST-14G391-CB

It appears to be the same version (391), but not sure what the CB is - is that some sort of release level? Meaning CK is a few steps beyond CB?

 

[kadettje]

Check your voice pack version. Their screenshots at least show them having you update improperly. You may need to do the same thing as kadjette.

Edit the autoinstall.lst on an existing usb update stick as follows:

[SYNCGen3.0_ALL]
Item1 = 5U5T-14G391-CK
Open1 = SyncMyRide\5U5T-14G391-CK_1571088381000.TAR.GZ
Options = AutoInstall

Download and place the 3.4 compatible voice pack in the SyncMyRide folder:
5U5T-14G391-CK

You can see the current version of your sync3 packages as follows:

Press the "skip forward" button on the steering wheel and the "skip forward" button on the center console at the same time and hold them until you hear an obnoxiously loud beep. Don't worry, this is diagnostics menu and the beeping is for testing your speakers. Press end audio test and in the menu go to APIM-> IVSU Versions and grab me that screen.

Pictured is what you should have for a fully functional 3.4

 

[Geoff]

I pieced things together so it is difficult to lay out exact steps without the ability to start over with a clean 3.3

The files I needed are here:

• 3.4 app 5U5T-14G381-CJ
• 3.4 compatible voice 5U5T-14G391-CK

NA 118 maps https://syncnavigation.com/
I believe you should upgrade your maps from 117 to 118 before doing the 3.4 upgrade as the installer may not be compatible with 3.4. I did it after and while it said it installed successfully, I had a missing package for map voice. I applied that package manually after and everything works now.

Maybe a brave soul wants to do it over and share their experience so we can put together a solid guide for others.

Thanks for posting this. After a bit of thought (and an imminent vacation in FL) I've decided to not try this at this time. Maybe later if the 'official' Ford update isn't forthcoming soon.

 

[Geoff]

Hi UM

It says system updating and burns up quite of gasoline running...the the screen says Update failed...Try again or call 1.800.392.3673. Tried 4 times and gave up.

Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co. Retired

Sounds like it's time for your dealer to give it a shot. But I wonder if you have any APIM codes that may be causing the problem?
Dealer needs to fix it under warranty......good luck!

 

[UofMEngineer]

I will check - what version should I have?

Edit: I looked at the software versions screen and I don't see anything telling me what voice pack version I have, just the 3.4 and build number (19274), along with the map update number (NA118).

I looked at the update files I downloaded, and it appears this file might be the voice pack I used? 5UST-14G391-CB

It appears to be the same version (391), but not sure what the CB is - is that some sort of release level? Meaning CK is a few steps beyond CB?

Yep, you can get the version from the file name. As kadettje said, you'd need the -CK. The last letter is the revision, the first is the region / type code. So, C is North America Nav. The -CB one never went to actual production (-CE was the first with 19101) so that's probably well over a year plus out of date from what you'd need with 19274.

 

[UofMEngineer]

Hi UM

It says system updating and burns up quite of gasoline running...the the screen says Update failed...Try again or call 1.800.392.3673. Tried 4 times and gave up.

Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co. Retired

Hmm. Error doesn't sound familiar. The one I've seen most run into is some BGMAP error that folks have been fixing by using a reformatter utility. How long does it run before it throws the error? Is it before or after it does the initial restart?

 

[RedlandRanger]

Hi UM

It says system updating and burns up quite of gasoline running...the the screen says Update failed...Try again or call 1.800.392.3673. Tried 4 times and gave up.

Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co. Retired

One other thing Phil - if you have a trickle charger you can put that on and you don't have to have the engine running for an hour. I found that to be far preferable to idling for extended periods.

 

[P. A. Schilke]

One other thing Phil - if you have a trickle charger you can put that on and you don't have to have the engine running for an hour. I found that to be far preferable to idling for extended periods.

Hi Rob,

I tried the trickle charger route but the vehicle shut down after about 20 minutes for some reason, so tried the idle method... Probably drop the vehicle off to the dealer when the taillight recall notice says parts are available...Alleged to be January....Well..Now Feb and no letter as of yet from Ford... Seems to be more of this snail pace repair parts stocking issue with which many folks here have had to deal....

Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co. Retired

 

[RedlandRanger]

Yep, you can get the version from the file name. As kadettje said, you'd need the -CK. The last letter is the revision, the first is the region / type code. So, C is North America Nav. The -CB one never went to actual production (-CE was the first with 19101) so that's probably well over a year plus out of date from what you'd need with 19274.

Thank you to both @UofMEngineer and @kadettje for this info. I was able to update the voice pack to the current version this morning and all is good now - all versions match the expected ones. While I didn't find anything unusual with what I had, it is good to be synced up as expected (no pun intended).

 

[weasel1]

Normally I'm the kind of guy that'll jump right in with the custom software (done a bunch of stuff with Android devices), but this...I think I'll wait. Out of curiosity, I'm pretty sure every one of you that have tried this had Nav. I don't. Is there anything different non Nav owners have to do?

 

[RedlandRanger]

Normally I'm the kind of guy that'll jump right in with the custom software (done a bunch of stuff with Android devices), but this...I think I'll wait. Out of curiosity, I'm pretty sure every one of you that have tried this had Nav. I don't. Is there anything different non Nav owners have to do?

I think (but am not positive) that there are just different files for nav vs non nav. I think the process is the same.

 

[UofMEngineer]

Non-Nav uses the same core apps and gracenotes packages, but a different voice pack. The voice pack is for non-nav in all regions (besides Europe) and has more languages. You can use a Nav NA voice pack instead without issue as it has all 3 NA languages.

 

[Ed Venture]

Has anyone had success upgrading Sync using this method?

https://cyanlabs.net/tutorials/update-ford-sync-3-2-2-3-0-to-version-3-4-all-years-3-4-19200/

Best,

Ed

 

[RedlandRanger]

Has anyone had success upgrading Sync using this method?

https://cyanlabs.net/tutorials/update-ford-sync-3-2-2-3-0-to-version-3-4-all-years-3-4-19200/

Best,

Ed

Yes,as posted earlier, that is the process I used, and then updated the voice module per the instructions for @kadettje .

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