Sync 3 Frozen Screen

[Polar Bear]

Alright I consider myself more than moderately mechanically inclined so there's that. Techy.... not even average yet.....

My touchscreen system (Sync3) keeps freezing up on me, typically at startup.

Thought, opinions, advice?

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[Gcoop81]

Mine has done this too a few times lately
Annoying

I believe it was hold Power and skip forward buttons for five seconds and it will reboot the system.

It’s done it a few times with applecarplay lately too

 

[Polar Bear]

Same man. ...same

I have had to perform that reboot daily.

 

[Tyler]

I've had it happen maybe once every 2 or 3 weeks. It seems to happen when plugging in my phone. The phone will keep switching from charging to not charging and the touchscreen will freeze. Just hold the power and skip forward button for a few seconds and the system will reboot.

 

[Les Postnikoff]

I've had it happen maybe once every 2 or 3 weeks. It seems to happen when plugging in my phone. The phone will keep switching from charging to not charging and the touchscreen will freeze. Just hold the power and skip forward button for a few seconds and the system will reboot.

I also have to reboot my system several times per week. Does Ford know about this?

 

[me01]

See your dealer

 

[Bobobots]

Hello,
Was looking for the proper thread for my current issue and decided this was the best one to resurrect.

Heck of a time for this to happen as my dealership is closed due to the pandemic; but while installing my dashcam, not sure if I touched something I wasn't supposed to but I was successful with the dashcam install.
Problem now is that my Sync Screen is just black. I read in a few threads to try to reset it via the volume button and skip - but no luck. Looking through the fuse section in the manual, I wasn't sure what I could have possibly touched as none of the fuses nearby #37 relate to Sync or the Audio.

Currently when I turn on the vehicle My instrument cluster (steering wheel notifies me of No Audio, No NAV, No Phone Detected) . Everything such as the climate control, heated seats, and even the cigarette lighter charger works except for the USB ports in the front. So I'm thinking everything relating to SYNC is kaput. Looked at all possible fuses (none are blown) and running out of ideas.

I'm still looking for my Blue Driver ODB II sensor (lost while changing from my old vehicle to my new Ranger) to see if I can investigate but would appreciate any ideas from some tech savvy tinkerers out there.

Bobo, who's Ranger smile has slightly faded. I'm missing the B&O Sound.

 

[DsDad]

I don't have this problem, but back when my modem stopped working and a sync reset didn't help, I decided to disconnect the negative battery terminal and leave it sit for a half hour. Don't know if that length of time is necessary, but after dinner, I reconnected the battery and my modem was back. I had to add the truck to Ford Connect again - don't recall if I had to input station presets again. I am now on Sync 3.4 latest, 200xx, have been for around a month, and no issues.

 

[Bobobots]

Thanks Dave, I tried the negative removal of the battery and left it for a few hours. Still hasn't come back. Until the Dealerships are open, I may have to check each fuse, even the ones I think are not related at all to the sound system, data link, or SYNC.

 

[acsnowrider]

I use a USB primarily for my tunes--MP3 format, and occasionally, have had the clock gain two hours-- First thought it was "daylight saving time " adjustment, but definitely not the case--Then, came back from a two hour hike, and the audio system wouldn't recognize the USB at all--Was stuck on radio only, and the Voice Command feature also would not work--Shut down engine/remove key/open door--tried restart--audio unit came up, but displayed "double bars" in the center, and no control of system--Third time was a charm, as system came back up, and function was normal-

Hold the Seek up and power buttons on the FCIM for 10 seconds to reboot the APIM.

https://www.therangerstation.com/forums/index.php?threads/software-issues-on-sync.184129/

 

[Damnedifiknow]

Hello,
Was looking for the proper thread for my current issue and decided this was the best one to resurrect.

Heck of a time for this to happen as my dealership is closed due to the pandemic; but while installing my dashcam, not sure if I touched something I wasn't supposed to but I was successful with the dashcam install.
Problem now is that my Sync Screen is just black. I read in a few threads to try to reset it via the volume button and skip - but no luck. Looking through the fuse section in the manual, I wasn't sure what I could have possibly touched as none of the fuses nearby #37 relate to Sync or the Audio.

Currently when I turn on the vehicle My instrument cluster (steering wheel notifies me of No Audio, No NAV, No Phone Detected) . Everything such as the climate control, heated seats, and even the cigarette lighter charger works except for the USB ports in the front. So I'm thinking everything relating to SYNC is kaput. Looked at all possible fuses (none are blown) and running out of ideas.

I'm still looking for my Blue Driver ODB II sensor (lost while changing from my old vehicle to my new Ranger) to see if I can investigate but would appreciate any ideas from some tech savvy tinkerers out there.

Bobo, who's Ranger smile has slightly faded. I'm missing the B&O Sound.

I have a similar problem to yours, though I don't think as extensive. After my camera install everything was fine. Then suddenly the one touch power window doesn't work (still need to look at that fuse though I didn't touch it) and as of yesterday evening my Sync screen is black but still works, if you know where to touch. I get no errors and it acts fine, it's just blacked out. If I turn the volume up it displays on the screen, same with temperature, etc. Came here looking for a solution as well.

Edit: Started the truck this AM and the screen is back to normal...?

 

[rausa64]

I own two vehicles with Sync 3 (Ranger and Escape). Frozen, very erratic behavior on both. The only commonality was both were connecting to my home WiFi. Outside home area with no WiFi connection, perfect operation. Ever since removing WiFi connection, both performing properly.
Can't trace where problem is so until a software solution is provided, am not allowing WiFi access.
HTH,
Rich

 

[Damnedifiknow]

I own two vehicles with Sync 3 (Ranger and Escape). Frozen, very erratic behavior on both. The only commonality was both were connecting to my home WiFi. Outside home area with no WiFi connection, perfect operation. Ever since removing WiFi connection, both performing properly.
Can't trace where problem is so until a software solution is provided, am not allowing WiFi access.
HTH,
Rich

I'll try that as well. I had a 2018 Escape with Sync 3 before getting the Ranger and had no problems with it at all. Thanks for sharing your solution.

 

[Bobobots]

...Then suddenly the one touch power window doesn't work (still need to look at that fuse though I didn't touch it) ...

If your one touch power window still isn't working, you can reset it. Resetting starts at 35 seconds.

 

[Damnedifiknow]

If your one touch power window still isn't working, you can reset it. Resetting starts at 35 seconds.

Thanks so much for the info, worked like a charm. ?

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