Sync 3 constantly frozen

[blackc2004]

Sync is really getting under my skin. EVERY TIME I get in the car, turn it on and then go to change a radio station. It won't change stations until I press the "PRESET" button multiple times then try to change.


Anyone else having this problem? How can I make it work right?!

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[rangerdanger]

Sync is really getting under my skin. EVERY TIME I get in the car, turn it on and then go to change a radio station. It won't change stations until I press the "PRESET" button multiple times then try to change.


Anyone else having this problem? How can I make it work right?!

Have you done a master reset? How to Master Reset Sync 3 to Setup/Activate Ford Pass App

Have you updated the Sync 3 Firmware to the latest version?

 

[Geoff]

Have you done a master reset? How to Master Reset Sync 3 to Setup/Activate Ford Pass App

Have you updated the Sync 3 Firmware to the latest version?

Excellent advice and I would add that if those don't work take it to your dealer. They can check it for fault codes.

 

[UofMEngineer]

Can you switch stations using voice vs the screen? Could be a radio issue as well. Like the others noted, update to the latest software and check if that addresses it.

 

[Tinsoldieroh]

My truck did it once, took it to the dealer they found no codes. I have updated with a thumb drive formatted to "exFat" and now have Sync3.3 build 19052 (i believe the build number is correct) and no issues. Go to the owner pages and follow the instructions on updating Sync.

 

[mntbighker]

My truck did it once, took it to the dealer they found no codes. I have updated with a thumb drive formatted to "exFat" and now have Sync3.3 build 19052 (i believe the build number is correct) and no issues. Go to the owner pages and follow the instructions on updating Sync.

I didn't use exFat, and I just completed the USB update. With 18295 I could never do an over the air update.

 

[CoastieN70]

Sync is really getting under my skin. EVERY TIME I get in the car, turn it on and then go to change a radio station. It won't change stations until I press the "PRESET" button multiple times then try to change.


Anyone else having this problem? How can I make it work right?!

Mine does this for the first minute or two upon starting. I have done 2 Master Resets and after both resets the problem has gone away for a couple days. It's not a hardware issue, entirely a software issue. I have the current version of SYNC installed since my truck left the factory...

 

[UofMEngineer]

Mine does this for the first minute or two upon starting. I have done 2 Master Resets and after both resets the problem has gone away for a couple days. It's not a hardware issue, entirely a software issue. I have the current version of SYNC installed since my truck left the factory...

When it's happening, give a simple voice command like a station name. If it responds back that it's tuning, and nothing happens, there's an ACM/AHU issue vs a SYNC side issue.

 

[CoastieN70]

When it's happening, give a simple voice command like a station name. If it responds back that it's tuning, and nothing happens, there's an ACM/AHU issue vs a SYNC side issue.

Good to know! I try that...

 

[doug910]

I've had SYNC freezing issues in the past upon start up. Resetting SYNC by holding the next track button and power button for a few seconds help temporarily solve the issue. I took it a dealer to get a reflash and I haven't had any issues since.

 

[UofMEngineer]

Good to know! I try that...

Anytime I ran into some issue where voice said tuning and it didn't, or tuned to something other than what it responded with, it was an ACM/AHU issue. So, could be some SYNC side thing, but this test might point elsewhere. Video shows the buttons responding to the touch which also made me wonder about the ACM/AHU side if that's the same thing you see. If it's SYNC lag usually you would see delayed response to touch.

 

[CoastieN70]

When it's happening, give a simple voice command like a station name. If it responds back that it's tuning, and nothing happens, there's an ACM/AHU issue vs a SYNC side issue.

Well I tried this and it responded correctly and immediately...

 

[UofMEngineer]

Well I tried this and it responded correctly and immediately...

Score one for voice. OK, so back to being a bit stumped. When you touch the buttons on screen, do they react like they are being pressed? Do you hear the beep tone (if you have it turned on)?

 

[blackc2004]

Score one for voice. OK, so back to being a bit stumped. When you touch the buttons on screen, do they react like they are being pressed? Do you hear the beep tone (if you have it turned on)?

Mine act like they are being pressed. They change color. But nothing happens on the audio. It's super frustrating.

 

[CoastieN70]

Score one for voice. OK, so back to being a bit stumped. When you touch the buttons on screen, do they react like they are being pressed? Do you hear the beep tone (if you have it turned on)?

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Mine act like they are being pressed. They change color. But nothing happens on the audio. It's super frustrating.

Same here... But after a minute or so they act normal...

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