Phone Audio Interference Noise

[mheckmann]

Just picked up a new 2019 Ranger Lariat with the B&O sound system and every time I am on a call there is a lot of interference noise, sounding a bit like a fax machines. I've been able to reproduce with a Pixel 3XL, LG, and Iphone. Took it to the dealership and after a having the truck for 2 weeks, was told that this is just a vehicle "characteristic" after they reproduced with a few other Rangers the lot. The dealership did tear the dashboard apart and replace the head unit and a few modules. This noise is only phone calls, streaming spotify, youtube, sirius, am/fm, notifications etc are fine. Doesn't seem to change whether the engine is running or the vehicle is moving. I have noticed that while I can listen to music around 5-10, the phone calls have to be around 20 to hear them. I've tried turning the absolute volume on and off on the android with no difference.

Has anyone else experienced this noise?

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[Kylor Roberts]

Yeah, mine does this too, sort of a clicking interference noise. Its only when on phone calls and seems to be strangely only as I pass the 5mph mark (either accelerating or decelerating) for some reason. Figured it was just my phone though, I haven’t tried any other ones.

 

[Porpoise Hork]

Check the Sync version your trucks have and check for updates.

 

[mheckmann]

Check the Sync version your trucks have and check for updates.

Fully up to date. Did a factory reset on it, will see if that clears it up.

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