Da Ranger
Well-Known Member
- First Name
- Cindy
- Joined
- Oct 23, 2019
- Threads
- 3
- Messages
- 54
- Reaction score
- 88
- Location
- Rangerville
- Vehicle(s)
- 2019 Ford Ranger
- Thread starter
- #1
I purchased my 2019 Ranger Crew Cab on 7-25. Thought I did a good job inspecting it at this time. 7-30 I washed it and noticed that there were clumps of clear coat on the roof. The closer I looked I also noticed several areas that had swirls and scratches in the paint down to the metal that had been clear coated over.
First available dealer appointment was on 8-7. They looked at it and couldn’t see anything so they asked me to wash it again and bring it back the next day. The next day they were able to see the defects and even noticed some small dents under the globs of clear coat. They took pictures but of course it is hard to see. They then sent me back to the dealer I purchased from which is over 50 miles from my house.
The second dealer could see the defects and sent me to the body shop.
The body shop took photos but you couldn’t really see the defects. So at this point 7 different people have seen the defects with the naked eye but are having issues capturing it on camera.
Work order sent to Ford for request to fix it, denied. I took more pictures myself and denied again. Took back to body shop and the took more pictures, again it was denied.
I called Ford Customer Service and could barely understand the lady and kept getting passed around. After 1 hour and 38 minutes on the phone was told to submit again.
This time we inundated them with photos and I even wrote an email about the whole situation.
On 10-21 it is finally in the shop for paint but they won’t fix the dents so I am out of pocket $150 for that. But I plan to keep trying to get Ford to reimburse me for that.
I was given a loaner truck and the hood doesn’t even line up.
On the attached photos the Grey is mine and the white is the loaner. Come on FORD your QC Department needs to their job.
First available dealer appointment was on 8-7. They looked at it and couldn’t see anything so they asked me to wash it again and bring it back the next day. The next day they were able to see the defects and even noticed some small dents under the globs of clear coat. They took pictures but of course it is hard to see. They then sent me back to the dealer I purchased from which is over 50 miles from my house.
The second dealer could see the defects and sent me to the body shop.
The body shop took photos but you couldn’t really see the defects. So at this point 7 different people have seen the defects with the naked eye but are having issues capturing it on camera.
Work order sent to Ford for request to fix it, denied. I took more pictures myself and denied again. Took back to body shop and the took more pictures, again it was denied.
I called Ford Customer Service and could barely understand the lady and kept getting passed around. After 1 hour and 38 minutes on the phone was told to submit again.
This time we inundated them with photos and I even wrote an email about the whole situation.
On 10-21 it is finally in the shop for paint but they won’t fix the dents so I am out of pocket $150 for that. But I plan to keep trying to get Ford to reimburse me for that.
I was given a loaner truck and the hood doesn’t even line up.
On the attached photos the Grey is mine and the white is the loaner. Come on FORD your QC Department needs to their job.
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