Bluetooth Disconnects when CarPlay is Connected

[jh13]

My iPhone is paired to my truck via Bluetooth. I've noticed though that when I plug in my phone to use CarPlay, I get this pop-up every single time: "Location and vehicle data sharing is enabled. Press the data sharing icon in the status bar to view Connectivity Settings. Pair a device to disable this prompt." I have to clear it to access the CarPlay features. Anyone know what this is? It seems like the problem is caused because when I connect my phone via CarPlay it disconnects from Bluetooth (when I disconnect CarPlay I have to manually reconnect the BT). And of course when I go to that Connectivity Settings it references and I click on it, it just sits there and spins saying "Loading".

Gotta say, I've been incredibly happy with my truck, but the Sync3 has been nothing short of crap. Between the issues with the update errors and issues with CarPlay, it has not lived up to any reasonable standard.

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[jh13]

My iPhone is paired to my truck via Bluetooth. I've noticed though that when I plug in my phone to use CarPlay, I get this pop-up every single time: "Location and vehicle data sharing is enabled. Press the data sharing icon in the status bar to view Connectivity Settings. Pair a device to disable this prompt." I have to clear it to access the CarPlay features. Anyone know what this is? It seems like the problem is caused because when I connect my phone via CarPlay it disconnects from Bluetooth (when I disconnect CarPlay I have to manually reconnect the BT). And of course when I go to that Connectivity Settings it references and I click on it, it just sits there and spins saying "Loading".

Gotta say, I've been incredibly happy with my truck, but the Sync3 has been nothing short of crap. Between the issues with the update errors and issues with CarPlay, it has not lived up to any reasonable standard.

Expanding a little with new findings. The settings it references are basically the FordPass settings, so it seems to suggest the only way to avoid this pop up is to turn off FordPass. I obviously don’t want to do this. Thoughts from anyone? Or maybe this is an Apple problem and not a Ford one?

 

[rangerdanger]

Expanding a little with new findings. The settings it references are basically the FordPass settings, so it seems to suggest the only way to avoid this pop up is to turn off FordPass. I obviously don’t want to do this. Thoughts from anyone? Or maybe this is an Apple problem and not a Ford one?

That message is a Ford problem. It happens once per engine startup, but since like you I want to use FordPass features, I've had to live with it daily.

 

[Geoff]

I really wanted a vehicle with Carplay - until I tried it. I'm not keen on Carplay taking over and not allowing you to use Ford Navigation, or the Radio. So, I'm back to just using Bluetooth (if I want to use Apple Maps I'll turn on Carplay, but it's now normally off).

 

[rangerdanger]

I really wanted a vehicle with Carplay - until I tried it. I'm not keen on Carplay taking over and not allowing you to use Ford Navigation, or the Radio. So, I'm back to just using Bluetooth (if I want to use Apple Maps I'll turn on Carplay, but it's now normally off).

You can use Carplay with the Radio, it's pretty seamless.

 

[Geoff]

You can use Carplay with the Radio, it's pretty seamless.

I'll give it another look....thanks!

 

[FX4Greg]

That message is a Ford problem. It happens once per engine startup, but since like you I want to use FordPass features, I've had to live with it daily.

There was a Sync3 software update released Tuesday that fixes that issue. The quickest way to get the update is to go to the Ford owners website and download it to a USB drive then plug the USB drive into one of the front USB in the truck and it will update itself. Follow the instructions on the Ford owners website.

 

[Fjsteven]

I still get that message after the update. Kinda irritating.

If I connect via Bluetooth, and plug my phone in, I won’t get CarPlay. If I don’t have Bluetooth on, car play works but I get that message. I just have to acknowledge the message, but come on. My phone can use both at the same time, why not sync3?

 

[NVHoonigan]

I have this problem currently. Took delivery on 6/5 and have the most recent update for Sync 3. I have found it helps to let the phone pair by bluetooth first and then connect for carplay but it still happens from time to time. Is anyone else still having this issue?

Searched for the error message and this was the only thread I could find. If there is another thread with a resolution just let me know but I couldn't find one.

 

[Murphie]

I have this problem currently. Took delivery on 6/5 and have the most recent update for Sync 3. I have found it helps to let the phone pair by bluetooth first and then connect for carplay but it still happens from time to time. Is anyone else still having this issue?

Searched for the error message and this was the only thread I could find. If there is another thread with a resolution just let me know but I couldn't find one.

I have the same issue with mine. I just tap the screen and it goes away without any issue, but it's damn annoying. This was also being discussed to a lesser degree in the Sync 3.3 topic.

 

[Tony Giordano]

Any solutions?

 

[kadettje]

I just updated to the latest sync 3 over usb and the problem is still there. Those that said the update fixes this, is there a setting I need to change. This issue is beyond annoying.

 

[Black Beauty]

I just updated to the latest sync 3 over usb and the problem is still there. Those that said the update fixes this, is there a setting I need to change. This issue is beyond annoying.

I dropped my truck at the dealer Friday for the rough shifting and this message on sync. I was told Saturday that they can’t figure out the sync message so far.

 

[Dan Kobler]

Same here. I'm updated to the latest version, have paired and unpaired my iPhone. I'm on the latest IOS. I think it's a ford issues. And like others have mentioned Its just an irritating bug I deal with on a daily basis.

 

[UofMEngineer]

My guess is that since CarPlay disconnects from Bluetooth, if it's trying to start up prior to the connective services software then it'll throw that error pop-up as no phone is technically connected via Bluetooth when it goes to check. I saw they've been working on this pop-up and when it shows up in 3.4, so perhaps once that rolls out for v3.2+ updates, this will be addressed. Waiting a minute may be the best workaround, though that may be just as annoying.

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