Ford ranks among worst in JD Power customer service survey of 2020-2022 vehicles

[AzScorpion]

Not the kind of news we want to hear. Ford is ranked among the worst, according to the 2023 J.D. Power U.S. Customer Service Index Study. It's the first time in nearly 3 decades they've experienced a dip in satisfaction overall. Ford and Lincoln customers failed to give top ratings in any category, including trucks while while rival General Motors ranked in all top categories with its Cadillac, Chevrolet, GMC and Buick brands. The sad part is, Ford ranks last tied with....RAM. It looks like all the recalls and warranty work have caught up with them and something needs to change fast.

IDK but it seems like ever since Farley took over a couple years ago things have started going south. Might be time for a changing of the guard.

https://www.yahoo.com/news/ford-ranks-among-worst-jd-130051799.html

Customers seeking car repairs have experienced a dip in satisfaction overall for the first time in nearly three decades, and Ford Motor Company — despite touting its dealer model as a competitive advantage — ranked among the worst, according to the 2023 J.D. Power U.S. Customer Service Index Study released Thursday.

Ford and Lincoln customers failed to give top ratings in any category, including trucks. Ford CEO Jim Farley and other executives at the Dearborn automaker have said repeatedly that its dealer network is the key to success in the future and good customer service is critical to its overall strategy.

Meanwhile, crosstown rival General Motors ranked in all top categories with its Cadillac, Chevrolet, GMC and Buick brands. Cadillac SUV owners tied with Porsche on excellent vehicle service.

The study, conducted August through December last year, is based on responses from 64,248 verified registered owners and lessees of 2020 through 2022 model-year vehicles.

Ford is a leader in truck sales and has taken pride in its dominance of the truck segment. Chevrolet is a direct rival with the Silverado, which emerges with an electric version this year. Meanwhile, Ford ranks below Toyota (839) and ties for last with Ram (823).

Sponsored

 

[P. A. Schilke]

Not the kind of news we want to hear. Ford is ranked among the worst, according to the 2023 J.D. Power U.S. Customer Service Index Study. It's the first time in nearly 3 decades they've experienced a dip in satisfaction overall. Ford and Lincoln customers failed to give top ratings in any category, including trucks while while rival General Motors ranked in all top categories with its Cadillac, Chevrolet, GMC and Buick brands. The sad part is, Ford ranks last tied with....RAM. It looks like all the recalls and warranty work have caught up with them and something needs to change fast.

IDK but it seems like ever since Farley took over a couple years ago things have started going south. Might be time for a changing of the guard.

https://www.yahoo.com/news/ford-ranks-among-worst-jd-130051799.html

Hi Dave,

Sad to hear...Once great company on the downslide...CEO position has always been a revolving door since HFII died...

Best,
Phil

 

[IdahoRanger]

Pretty sad.?

 

[AzScorpion]

Hi Dave,

Sad to hear...Once great company on the downslide...CEO position has always been a revolving door since HFII died...

Best,
Phil

It is very sad to see. I really hope they can figure this out and turn things around because all the finger pointing isn't doing any good. It's an eye opener when reading the comments on these types of articles and also YouTube videos. What was once very positive is now full of complaints. Most of what we see here on the forum about the bad service at the dealerships.

 

[Michel Jeanneau]

So glad my truck is a 2019!

 

[AzScorpion]

So glad my truck is a 2019!

Are you now taking over and trying to ruffle some feather. ? To bad it wasn't Saber, then you'd have the perfect Ranger!?

 

[dtech]

Article that says in 2021 Ford set aside $4 B for warranty cost, also mention there is a facebook group of disgruntled Lightning owners and lest I forget the article has my latest favorite pic. I once though CEO Farley wanted to compete with Tesla in the EV biz but Fords increasingly well publicized problems with EVs as well as ICE may end up bolstering rivals .

https://www.theverge.com/2023/2/17/23604687/ford-f150-lightning-battery-recall-ev-quality

 

[Grumpaw]

Let's petition Ford to put Dave and Phil in charge !!!

 

[BettaRanga]

Maybe Musk will buy Ford next!

 

[AzScorpion]

Article that says in 2021 Ford set aside $4 B for warranty cost, also mention there is a facebook group of disgruntled Lightning owners and lest I forget the article has my latest favorite pic. I once though CEO Farley wanted to compete with Tesla in the EV biz but Fords increasingly well publicized problems with EVs as well as ICE may end up bolstering rivals .

https://www.theverge.com/2023/2/17/23604687/ford-f150-lightning-battery-recall-ev-quality

Sadly right now their only competition is RAM, and that's for last place.

 

[BS67]

Let's petition Ford to put Dave and Phil in charge !!!

Dampers for everyone!

 

[AzScorpion]

Dampers for everyone!

 

[veedubtuner]

Saw that this morning, as far as I'm concerned, hasn't changed in 2023 either...even if some of my issues are self induced lol. ?

 

[Michel Jeanneau]

Well there was a Sabre one, a Lariat demo with a few k miles on it when I bought my truck, but it didn't have the FX4 package so I went fro the black beast of AAAAAAAGGHHHH! instead...I have to admit Sabre is the best Ranger 5G color

 

[dtech]

Maybe Musk will buy Ford next!

He's tapped out from a recent bad purchase - talk about overpaying - plus he's recently made the Guiness book of records :

Elon Musk can add a new title to his resume: Guinness World Record holder. The “Technoking” of Tesla made it into the record books thanks to an abysmal 2022 which saw his fortune shrink by $182 billion, the organization announced Friday in a release that cited data from Forbes.Jan 10, 2023

Sponsored