Dr_Strangelove
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- Adam
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Hiya gang. Just reporting back on a frustrating issue I recently had to solve after my Pixel 7 Pro required a factory reset. I'll do the bullet points for the troubleshooters and then get to the finer details for the forum fanatics.
Problem: When an Android phone is plugged into the Sync 3 unit, a blue screen with rotating arrows appears with the message "Sync is Trying to Initialize Android Auto". This message gets stuck in a repeating loop, and Android Auto never Initializes. This Message persists despite clearing cache on the phone, and removing and pairing the phone to the truck, as well as removing and replacing the phone within the Sync Android Auto memory.
Solution: In order to clear the system cache of the Sync 3 head unit, a full system reset must be performed. To do this you must go to "Settings" on the head unit, and then go to "General" and finally scroll until you see "Master Reset". The system will ask you to confirm the Master reset, and the procedure will begin. My unit took about 3 minutes to complete. During this process, your FordPass app will become un-paired, and must be paired again.
For good measure, I also cleared the Android Google Play system cache one more time, before pairing the phone to the Sync 3 system. This way, to both systems, each device was brand new and meeting each other for the first time. I went through all initialization processes for both Bluetooth and Android Auto, and the initialization menu finally appeared on my phone screen. I am one week in and the system is back to working as normal.
My life story: (The finer details) I had an IT issue with my Pixel 7 Pro that required a factory reset. Along with the many headaches that come with having to set up all of your apps and log in once again, I noticed many systems, such as Android Auto, were not recognizing my phone, but instead were treating it as a brand-new device. In all cases, with the exception of Sync 3, the solution was to un-pair the device, clear cache, and re-pair the device. Worked like a charm. Except for Sync. It worked for 1 day...
I had tried deleting the phone from the sync system, deleting the app from the phone, clearing the cache, both at the same time, at different times, you name it. But I could not get the Android Auto to initialize for more than one use. The only system left whose cache I could clear was Sync 3 itself, the software on the head unit. That was the only piece I had not been able to "fully clear" as any computer nerd knows that "deleting" is not always "making it go away" but rather "making it disappear."
So I bit the bullet and performed the factory reset on Sync. I once again had to re-pair FordPass to the truck, fortunately very quick and easy. And I had to re-program all of my preferences into Sync (no backseat reminder, radio stations, etc.) But ever since I've done the factory reset and re-paired everything, my Sync and my phone know and love each other once again.
Hope this helps someone in the future!
Problem: When an Android phone is plugged into the Sync 3 unit, a blue screen with rotating arrows appears with the message "Sync is Trying to Initialize Android Auto". This message gets stuck in a repeating loop, and Android Auto never Initializes. This Message persists despite clearing cache on the phone, and removing and pairing the phone to the truck, as well as removing and replacing the phone within the Sync Android Auto memory.
Solution: In order to clear the system cache of the Sync 3 head unit, a full system reset must be performed. To do this you must go to "Settings" on the head unit, and then go to "General" and finally scroll until you see "Master Reset". The system will ask you to confirm the Master reset, and the procedure will begin. My unit took about 3 minutes to complete. During this process, your FordPass app will become un-paired, and must be paired again.
For good measure, I also cleared the Android Google Play system cache one more time, before pairing the phone to the Sync 3 system. This way, to both systems, each device was brand new and meeting each other for the first time. I went through all initialization processes for both Bluetooth and Android Auto, and the initialization menu finally appeared on my phone screen. I am one week in and the system is back to working as normal.
My life story: (The finer details) I had an IT issue with my Pixel 7 Pro that required a factory reset. Along with the many headaches that come with having to set up all of your apps and log in once again, I noticed many systems, such as Android Auto, were not recognizing my phone, but instead were treating it as a brand-new device. In all cases, with the exception of Sync 3, the solution was to un-pair the device, clear cache, and re-pair the device. Worked like a charm. Except for Sync. It worked for 1 day...
I had tried deleting the phone from the sync system, deleting the app from the phone, clearing the cache, both at the same time, at different times, you name it. But I could not get the Android Auto to initialize for more than one use. The only system left whose cache I could clear was Sync 3 itself, the software on the head unit. That was the only piece I had not been able to "fully clear" as any computer nerd knows that "deleting" is not always "making it go away" but rather "making it disappear."
So I bit the bullet and performed the factory reset on Sync. I once again had to re-pair FordPass to the truck, fortunately very quick and easy. And I had to re-program all of my preferences into Sync (no backseat reminder, radio stations, etc.) But ever since I've done the factory reset and re-paired everything, my Sync and my phone know and love each other once again.
Hope this helps someone in the future!
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