Procal Issues!

[CTRanger]

Just purchased a 2021 Tremor, had it shipped al the way from Wichita since it was one of the only two silver trucks in this 1/2 of the country.
I tried to install the ProCal tune over the weekend and apparently totally screwed up. I have 3 DTC codes, the truck wont start and I can get it back to the stock tune! Of course the tech line is not available over the weekend so I had to wait 3 excruciating days to call Ford performance this morning. They just told me that I may need to have it towed to the dealer. I knew I should have had the dealer install for me but I figured how hard could it be, I've done it on other vehicles?

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[rcairflr]

What could possibly go wrong?

 

[CTRanger]

they said the install must have been interrupted, I didn't think it was but????
thankfully I have another vehicle to drive but so frustrating.

 

[D Fresh]

they said the install must have been interrupted, I didn't think it was but????
thankfully I have another vehicle to drive but so frustrating.

Does the truck need to be "on" to load files? Did it possibly time out while doing so?

 

[rparge]

Just purchased a 2021 Tremor, had it shipped al the way from Wichita since it was one of the only two silver trucks in this 1/2 of the country.
I tried to install the ProCal tune over the weekend and apparently totally screwed up. I have 3 DTC codes, the truck wont start and I can get it back to the stock tune! Of course the tech line is not available over the weekend so I had to wait 3 excruciating days to call Ford performance this morning. They just told me that I may need to have it towed to the dealer. I knew I should have had the dealer install for me but I figured how hard could it be, I've done it on other vehicles?

Did you hook up a battery charger?

 

[JesseS]

This!

 

[CTRanger]

Yes I did, I had 12.6 volts when I started. The tech at Ford Performance cant duplicate the error.....yet. So seems that they cant figure it out either. I really don't want to have it towed to the dealership but I do want my brand new truck back!!!

 

[LoneRNGR]

Yes I did, I had 12.6 volts when I started.

I hope this is helpful.

 

[CTRanger]

After 1 week from my initial call, Ford Performance just told me that I need to bring it to the dealership to be re-flashed back to stock. All the Ford dealers here in CT are backlogged 3+ weeks for service appointments!!
Unfortunately I had the worst customer service ever from Ford Performance. Its ridiculous that they only have one person handling these issues. I wasted an entire week waiting for them to get back to me, now I'll be without a vehicle for a month.

 

[9zero1790]

wondering if you got it back up and rollin?

 

[Extreme01]

Sorry you're going through all this bud

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