Does This Warrant Buyback (Replacement)

[USMMA]

I have successfully had 2 vehicles bought back under lemon law, albeit not in your state, and neither were with Ford. Most likely Ford participates in a BBB Autoline program (I think that is what it was called?) that can help guide you on the process, no lawyer is needed. All of my new cars have had a lemon law pamphlet given to me when I bought them, I kept all of my service receipts, submitted them with my other Documents as requested by the BBB program, and I had a resolution in short order. My recommendation would be to look at the mountain of paperwork you received when you bought the vehicle and follow that process, it’s worked for me twice, and I helped another guy in my office also get a successful buy back without and attorney or much back and forth really.

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[USMMA]

https://auto.bbbnp.org/lemon-law-complaint-form/

This is it, it appears Ford is a participant

 

[Rocketeer61]

Isn't it ridiculous that after handing a dealership the money for a new vehicle they totally forget who you are unless they are calling to sell you something else?

 

[Menden67]

Sucks that all this is going on. One thing that stands out is that they have not replaced the engine or re-flashed/replaced the ECM. It's clear that there is either an issue with the rings or computer problem that's causing the excessive fueling. This needs the attention of a field engineer to test/diagnose so it can be properly repaired. The fact that the current dealership is talking buyback solidifies their ineptitude in handling the issues including ones they have caused.

Since Ford is wanting you to take it to another dealership, unfortunately that may be what you have to do. I would recommend setting up a conference call with the Ford Rep and the service manager of a different dealership that you can take it to so you can go down the laundry list of issues, what's been done and the results of the other service center's "repairs. That way they are fully aware of the ongoing problems and can (hopefully) properly address it. I would also push hard that this is your primary vehicle and that you will need a loaner or for them to cover a rental for the duration while yours is at that dealership for inspection/repaired.

In the event after they have attempted repairs and are either unable/unwilling to resolve it, then pushing for a buyback may be the only option. If that turns out to be the only solution, there's the possibility that you will be able to work with Ford and the dealership about swapping out your custom parts to the new truck.

Have had a buyback case going on for over 3 weeks. The rep from Ford corporate says they are so busy they cannot abide by their own goal of 5 days. I picked up my Ranger on Saturday (9/26) after being there for 26 days. Spoke to an Ohio Lemon lawyer, has to be out of service for 30 days (not consecutive). He said to get the Ford records for everything done to the car. Lawyer also said that Ford will depreciate the truck value (mileage and condition) if the buyback does get approved.
Got an email this morning from Ford that says they denied the buyback because they do follow Ohio Lemon Laws.
Bottom line, they are going to do everything they can to not buyback.

 

[Robert Scott]

MotoWojo
You are going through what I went through on my 2019. I had a "drive line failure" appear on my Ford Pass 27 times. The truck was in the shop 12 times for a total of 17 Days. The dealership could not figure it out. In California, there is a 30 day waiting period. After having the truck 4 months, Ford repurchased it after the 30 day wait in July 2019. The day I returned the 2019, I ordered a 2020. It arrived on Dec 13, 2019. It is a wonderful truck. I wish you good luck, do not give up.

 

[Porpoise Hork]

The dealer has told me that the 2.3L for the Ranger is not available as a replacement.

Was it the dealership that has broken more than fixed, or the one further away that told you that?

 

[MotoWojo]

I have successfully had 2 vehicles bought back under lemon law, albeit not in your state, and neither were with Ford. Most likely Ford participates in a BBB Autoline program (I think that is what it was called?) that can help guide you on the process, no lawyer is needed. All of my new cars have had a lemon law pamphlet given to me when I bought them, I kept all of my service receipts, submitted them with my other Documents as requested by the BBB program, and I had a resolution in short order. My recommendation would be to look at the mountain of paperwork you received when you bought the vehicle and follow that process, it’s worked for me twice, and I helped another guy in my office also get a successful buy back without and attorney or much back and forth really.

Thank you, I do not recall that in my stack of original paperwork, but I will check it out.

 

[MotoWojo]

MotoWojo
You are going through what I went through on my 2019. I had a "drive line failure" appear on my Ford Pass 27 times. The truck was in the shop 12 times for a total of 17 Days. The dealership could not figure it out. In California, there is a 30 day waiting period. After having the truck 4 months, Ford repurchased it after the 30 day wait in July 2019. The day I returned the 2019, I ordered a 2020. It arrived on Dec 13, 2019. It is a wonderful truck. I wish you good luck, do not give up.

I was actually thinking Ford might want to do the buyback, as it must be costing them a lot money each time I go in for this issue. The first person who had mentioned initiating the buyback, was the Ford Customer Care Specialist, who now sounds like that is not an option yet? When the specialist had called me after the last fix attempt, she asked if I was satisfied with the repair. I told her that I just got the truck back and would need to put some miles on it before I would know if the issue was resolved or not. I do not think she understood that, and asked if I wanted to request a buyback. I told her, at that time, that we should wait and see if the issue was fixed first. So when I contacted her a couple weeks later to inform her that the problem was not fixed, that is when she wanted me to take it to another dealer. In the end, I did not want to start this whole frustration over again with another dealer, so I requested info about a buyback.

 

[MotoWojo]

Was it the dealership that has broken more than fixed, or the one further away that told you that?

It was the dealer that has been working on it. They told me on two different occasions that there was not an engine available for the Ranger. I do not know that they broke more than they fixed, as it might just be coincidence that my AC hasn't worked since the first time they worked on it? It was spring time when they did the first repair, so it may be that I did not notice the AC issue until then because that was when the weather was warming up?
In the end, I have an appointment to drop the truck off next Monday for them to address both the fuel contamination and no AC issues. Besides those two issues, the truck drives great and I was happy each time was able to return the loaner they gave me, and get back in truck. In the meantime the Specialist is working on initiating the buyback and if that fails, at least a fix attempt is in progress. The worry I have now is, if they eventually fix it, has the engine been compromised by several thousand miles of driving with essentially what is oil out of the specified viscosity range?

 

[USMMA]

In my experience the dealers don’t really care, as a franchise it doesn’t matter to them either way, a buy back is between you and Ford

 

[Langwilliams]

it sucks you have to deal with all this.

I work in a town that's growing an there's always new houses going up. A contractor got a bad truck from the local dealership an after they failed to fix the problems an they wouldn't replace it he had a graphic made for the side of it:

"ANOTHER LEMON FROM JOE FIRMENT CHEVOLET"

he would park it out in front of the dealership every time he went in to talk to them about a settlement. After a few weeks I stopped seeing the truck around so I guess he got rid of it somehow.

 

[Simondo]

Hi, different issues but have been through the buy back twice for electrical issues. Both buy backs refused as ford done see the ussue as a major fault. Parking sensors activate randomly while driving, pre collision braking activates randomly when nothing in front, hill decent turned itself off, pre collision now not available, tyre pressure sensor failed and shows fault constantly, park pilot in fault and now parking sensors not able to turn on or off just flashes on button. Ford acknowledges the issues but dont see them as major and as long as they are rectified in a resonable time they wont repalce the truck. Its now been 7 months since i bought it new from the dealer.

 

[Porpoise Hork]

It was the dealer that has been working on it. They told me on two different occasions that there was not an engine available for the Ranger. I do not know that they broke more than they fixed, as it might just be coincidence that my AC hasn't worked since the first time they worked on it? It was spring time when they did the first repair, so it may be that I did not notice the AC issue until then because that was when the weather was warming up?
In the end, I have an appointment to drop the truck off next Monday for them to address both the fuel contamination and no AC issues. Besides those two issues, the truck drives great and I was happy each time was able to return the loaner they gave me, and get back in truck. In the meantime the Specialist is working on initiating the buyback and if that fails, at least a fix attempt is in progress. The worry I have now is, if they eventually fix it, has the engine been compromised by several thousand miles of driving with essentially what is oil out of the specified viscosity range?

While there is cause for concern on premature wear caused by the excessive fuel dilution, it is likely that very there was no actual damage done. This is due to them repeatedly changing the oil with minimal miles driven between changes. Unless the engine was left to idle for excessive periods of time ie: hours on end, or was placed under very harsh driving conditions with repeated heavy boost and stop/start driving exposure, I suspect that the actual wear would be none to minimal at best.

Another thing is if they are able to fix it, you have all this on record with Ford, so if the engine does encounter issues as a result then it can be used to push for a replacement. Especially if you have an extended warranty on it. The only thing I would do is not miss any oil change or regular scheduled engine maintenance so they cannot weasel out of it.

 

[NickTheEnforcer]

Just an FYI: after dealing with BMWNA over a failed subframe on my BMW, I discovered at least 6 "fake" accounts on bimmerforums.com held by BMWNA customer service reps in their New Jersey cyber office. These users offered false advice, bad fixes, and elicited information that ultimately voided warranties and removed my specific 328Ci from a class-action lawsuit. I received a C&D order when I posted all of my IP-linked-to-username proof, showing posts suggesting erroneous or damaging advice from BMWNAs IP block.

I bring this up because it's in Fords best interest to monitor these boards as well. Be mindful of what you share regarding your specific truck. If it is something you wouldn't share with your dealer, don't share it here.

interesting.

 

[MotoWojo]

While there is cause for concern on premature wear caused by the excessive fuel dilution, it is likely that very there was no actual damage done. This is due to them repeatedly changing the oil with minimal miles driven between changes. Unless the engine was left to idle for excessive periods of time ie: hours on end, or was placed under very harsh driving conditions with repeated heavy boost and stop/start driving exposure, I suspect that the actual wear would be none to minimal at best.

Another thing is if they are able to fix it, you have all this on record with Ford, so if the engine does encounter issues as a result then it can be used to push for a replacement. Especially if you have an extended warranty on it. The only thing I would do is not miss any oil change or regular scheduled engine maintenance so they cannot weasel out of it.

Well, regarding any premature engine wear, I hope your right, but it is one of those things that you won't know unless it pops. I have already inquired as to if I had problems related to engine wear, that happened after the warranty expires, if it would be covered, and I was told....no, and that was from the Customer Care Specialist. As for the miles between oil changes, I was at 12% at ~500 miles on the oil for the first test. I would estimate that I have at least a few thousand miles with the fuel contamination over 10%. Two of the dealer oil changes, I had to demand that they do it. Both times that they took oil samples, I asked if they had changed the oil, and they said they drained enough to get it in the acceptable oil level range. I got a bit snippy and replied, "you drained some of the diluted oil out, so is the oil left in there any less diluted"? Mind you, those two test samples came back 12% and 13% fuel dilution. They did end up pulling the truck back in both times to do an oil change after my comments.

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