Discount Tire DID NOT Want to Order LT255/75 r17s for Me! Jeez!

[JimG_AZ]

... I ask, "how about we order them and if they don't fit, I don't buy them." She said they'd really rather not do that.

I then cited their website, which states any tire purchase can be returned in 30 days if the customer isn't satisfied. I said, in this instance, I wouldn't even leave your service bay, even better for you. How is this different?

They finally relented and ordered the tires for me. I tried first to order online, but you have to put your vehicle info in. The website denied me right there from going any further. Makes me wonder how so many people purchased 255/75 r17s, seemingly without issue? What did I do wrong?

From their standpoint, they are out the time to do the tire swap and swap back to the old tires if the experiment fails. Did you make it clear to them that you were willing to compensate them for that?

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[9zero1790]

the discount member / sponsor is very helpful. im sure if someone has a issue of concern they would handle it.

 

[D Fresh]

Unfortunately the ONE guy does not respond quickly. I sent them a message and I got a response a month later. I suspect the guy does a lot more than just this Forum.

That's odd. He always seems to reply quickly to this.

@Discount Tire


Maybe he just doesn't like you?

 

[wetidlerjr]

...What did I do wrong?

You ran into "The Bureaucracy." Businesses love it almost as much as governments.

 

[Discount Tire]

@lazynorse, I apologize the web site did not let you order the tire size you wanted.

If you are ever in need of assistance please shoot us a PM, we can set up an order for you at the store of your choosing.

We appreciate your business.

 

[D Fresh]

@lazynorse, I apologize the web site did not let you order the tire size you wanted.

If you are ever in need of assistance please shoot us a PM, we can set up an order for you at the store of your choosing.

We appreciate your business.

I knew you'd make an appearance.

 

[Jason B]

Some tire places will not install tires other than what's printed on the door.
A few years ago, Wal-Mart (I know not the go to for tires) had some Bridgestone Rugged Ridge 31x10x15 on clearance for $88 ea. I wanted 4 for my '99 B4000 4x4. They wouldn't install them because the placard said 267/75-15. The 31's are 1/2" taller. So, the shop guy had me park in the lot, gave me a floor jack and stands, pull the wheels off so he could install the 31's as 'loose sale' not associated with the B4000.

 

[Fritz]

DT didn’t say a word about my 265/75r16’s.

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