Windshield recall

[Snakebit95]

My concern about the recall is that Ford has no idea as to why the windshields were not sealed properly. If they do not know this information, then how can they determine an affected range? Typically, something changes during manufacturing such as material, procedure, man-power error (the new guy is responsible), e.t.c. Without identifying this key information, Ford would probably have to sample the population of vehicles in the field to get an approximation of when the issue started and what the exposure limit is.

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[Snakebit95]

thats what they did

Not really enough information there to make that determination. Sampling the population on the production line or on dealer lots may not give you the answer if a clean break (zero defects in a consecutive data set) is not identified. My gut feeling is this recall “may” be a field sampling exercise and the VIN range may expand based on the results. There is NO WAY they were able to sample the population of sold trucks that were in the posession of owners without physically inspecting them.

 

[P. A. Schilke]

Not really enough information there to make that determination. Sampling the population on the production line or on dealer lots may not give you the answer if a clean break (zero defects in a consecutive data set) is not identified. My gut feeling is this recall “may” be a field sampling exercise and the VIN range may expand based on the results. There is NO WAY they were able to sample the population of sold trucks that were in the posession of owners without physically inspecting them.

Hi Wayne,

Having sat in meetings where we were heading for a recall, the suspect population is defined conservatively and fine tuned as we learned more about root cause.

A back story...early in my career, I had responsibility for engine mounts and accelerator controls. At that time, Federal Government required two energy controls, each of which had to return the carburetor to closed throttle. So all light trucks had two "door" springs on the carburetor with the other end attached a bracket on the intake manifold.
The spring supplier for the rear spring of the 360/390 two barrel carb used undersized wire for the spring by mistake, making the return to idle iffy. This necessitated a recall. But what was the population to recall and install a certified rear spring? Supplier could not pinpoint when the mistake started, but did know when they last shipped problem parts. So to be conservative it was decided to include another 20,000 units that were likely produced with good parts. It was a good call as the supplier's research showed the mistake started earlier than first thought as they dug deeper into when the undersized material hit the supplier plant.

Best,
Phil

 

[Snakebit95]

well, you said they had no idea and no information, and i countered with they have an idea and some information.
you can either accept it or not.
the fact you either didn't read the memo fully, or dismissed it because you think you should be privy to all the data they have is a moot point.
they likely know a lot more than a little snippet circulating out there for us to read.
if you're outside the range they are recalling, and feel you should be included, go blow your airbags off and see if your windshield flops out onto the hood. you'll know then if their data is lacking.

Take a deep breath and relax. No need to get defensive or feel attacked. I think you probably read too much into my responses. I am not a Ford employee who has access to any non-public information on this issue. However, I do have an indepth background involving risk and statistical based medical device recalls.

My main point was that it was stated that Ford could not explain the reason for the windshield detachment. If you can not identify the reason for the defect after analyzing all of the potential inputs, then how can you definitively identify an affected range in the population? How do you know when the defect started if all of the defects were not contained inside the factory? Once the defects enter the customer’s hands, it becomes a huge challenge to identify the first defect unit in the range. If the range is indeed accurate, then I can only surmise that some type of documented inspection or test yielded enough data to determine the affected range through review of that production test / inspection data. If this is the case, then Ford should be asking themselves, “How did these defects pass through the tests / inspections that are in-place?”

 

[Snakebit95]

Hi Wayne,

Having sat in meetings where we were heading for a recall, the suspect population is defined conservatively and fine tuned as we learned more about root cause.

A back story...early in my career, I had responsibility for engine mounts and accelerator controls. At that time, Federal Government required two energy controls, each of which had to return the carburetor to closed throttle. So all light trucks had two "door" springs on the carburetor with the other end attached a bracket on the intake manifold.
The spring supplier for the rear spring of the 360/390 two barrel carb used undersized wire for the spring by mistake, making the return to idle iffy. This necessitated a recall. But what was the population to recall and install a certified rear spring? Supplier could not pinpoint when the mistake started, but did know when they last shipped problem parts. So to be conservative it was decided to include another 20,000 units that were likely produced with good parts. It was a good call as the supplier's research showed the mistake started earlier than first thought as they dug deeper into when the undersized material hit the supplier plant.

Best,
Phil

Hi Phil,
Great story. However, they were aware of the defect they were keyed-in on. They also probably had traceable lot codes based on the fact that it was a critical item (based on their DFMEA or PFMEA); which was most likely heat treated. Pretty easy to determine when the items entered manufacturing if good traceability is in-place.

 

[Snakebit95]

thats what they did

The necessary information in that statement is missing. They only state April build inspections. The defined range extends back to December 2021. Tell me how April inspections determined a range back to December based on the information you posted above.

 

[Kygene]

Yup that time frame fits mine and the VIN shows up on the NHTSA site.
Be my luck, mines actually fine and the "repair" breaks it.
Glad I didn't have my front window tinted.
Still waiting on the dealership to get my truck scheduled at the bodyshop to fix some paint issues from shipping, they should get the dealership to handle the windshield too

What kind of paint issues? Mine has overspray all over and was just built 3/20.

 

[RangerVol]

What kind of paint issues? Mine has overspray all over and was just built 3/20.

Looks like not enough clear coat and a little ding.
It's in the paperwork that they agree to have it fixed.
It's just getting into the bodyshop schedule now

 

[AvalancheFX4]

Really on the edge with this issue, I have no
Wind noise issues or leaks as it sat on the driveway through a big rain storm when I first got it. Hate the idea of taking it back to the dealership and people mishandling it and getting more dents , already had to get PDR on a couple dents made while it was "washed" before delivery. I feel it always something, people just don't care. Might put it on the back burner for now.

 

[Kygene]

Looks like not enough clear coat and a little ding.
It's in the paperwork that they agree to have it fixed.
It's just getting into the bodyshop schedule now

Great, sounds like they are taking good care of you.

 

[P. A. Schilke]

They tried replacing 3M Urethane adhesive with wallpaper paste to save money

There was a young couple from New Delhi that went around belly to belly, because in their haste they used library paste than petroleum jelly.

Best,
Phil

 

[lwalkplumb]

Waited seven months for my Ranger and 2 weeks in and a recall on windshield. Hope this isn’t a trend with ford

 

[canyonslicker]

Had stress fracture in mine, replaced under warranty a few weeks ago and I wasn’t in the recall range.
They did an excellent job!! When I picked they said sorry we couldn’t wash the truck because it has to setup. Come back in a couple of days.

Then I asked “why didn’t you wash it before replacement “… DOH!!!

 

[SteveH]

Mine is going in August 22. They're keeping it for a week.

 

[Fordup]

Mine is going in August 22. They're keeping it for a week.

A week? They must use beetles to eat away the old organic adhesive. I am just north of Newark that I see in your signature. I thought it would be a 1 hour job.

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