Transmission is leaking...again!

[Samsquanch]

Sorry about your situation OP, you have a right to be frustrated. Ignore the above post totally its really not cool.

Most states lemon laws basically state that they have X number of attempts to fix an issue like this or if your vehicle is in the shop for X amount of time during the initial period of ownership than you are entitled to a buy back or remediation. In this case I’m sure they would replace the transmission under remediation. If this next attempt doesn’t fix it I would take a look at your local lemon laws and decide how to proceed.

In my state they get three attempts to rectify the situation then you have to write them a certified letter giving 30 days to correct the issue. Once 30 days passes you're legally clear to request one of the options above. Good luck with the situation and I hope you can get it straight. It really sucks not being able to enjoy a new truck!

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[P. A. Schilke]

whats your beef with my post?
the seal change isnt a three week job. its easy.
the service shop needs to be questioned on the three week turnaround more than anything and queried on why its leaking a second time.
and we all know his truck didnt sit on the hoist the whole time...it was probably parked in the back lot for 19 days before being brought in and rushed through the repair

Hi RP,

I think the dealer did nothing but wipe up the fluid. My recommendation is to go to another dealer if possible.

Again...sad you have this problem... Ford Motor Co. Customer Care need to be in the picture.... I do not think they are in the picture here...Call and lodge a complaint. It is sad but most folks think the dealer speaks for Ford...Not the case....file a formal complaint and hold the Ford Rep accountable for not being able to fix the problem...Suggest a complete transmission is the only satisfactory solution. Bet this gets a response. Dealer service at most Ford Dealerships really sucks...I try to avoid my local dealer for this reason...

Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co. Retired

 

[RunBeerFish]

chill dude.

maybe they didnt see the score the first time, im just saying they should take a closer look.
then they can repair that part if its damaged. it still doesnt require a new transmission.

sorry you got a bad seal, twice...but come on, you can calm yourself down. you have an issue with their three week service....doesnt mean the trucks a lemon, just that they are inept, or tied down with covid restrictions.

No "chill" needed. I just dropped a ton of cash for a product I can't use. In Arizona if you take some back 3 times it's a lemon. I've only had my truck in my hands for 3 weeks since I bought it in March. I had to take rentals on trips that couldn't make it to the final destination because of ground clearance. Now I may have to cancel my son's graduation road trip. I use the truck for work. It's how I make a living. So, I am being way "chiller" than I should be. I haven't cussed at dealership one or dealership two. I haven't cussed at Ford customer care either. I'm not trying to be a dick, but this truck situation has caused me to waste a lot of time, miss work, cancel hunts, possibly cancel my vacation.

 

[RunBeerFish]

Hi RP,

I think the dealer did nothing but wipe up the fluid. My recommendation is to go to another dealer if possible.

Again...sad you have this problem... Ford Motor Co. Customer Care need to be in the picture.... I do not think they are in the picture here...Call and lodge a complaint. It is sad but most folks think the dealer speaks for Ford...Not the case....file a formal complaint and hold the Ford Rep accountable for not being able to fix the problem...Suggest a complete transmission is the only satisfactory solution. Bet this gets a response. Dealer service at most Ford Dealerships really sucks...I try to avoid my local dealer for this reason...

Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co. Retired

Yes I have emailed the original case worker more than once with no reply. Hopefully I hear something Monday.

 

[Willcuts93]

There are actually two different 10 speed transmissions. The 10R60 in the explorer or the 10R80 on our trucks which is heavier duty and higher torque rating. Apparently there is a big stink going on right now as it appears the new bronco is coming with the “weaker” trans but it’s mostly speculation at the moment. The transmission is one of the best parts about the 5G ranger hopefully they get yours sorted out.

And a 10R140 used in the Superduty. ?

 

[NickTheEnforcer]

I'd agree with trying to be calm...I get it it's NOT always easy when you are mad that despite a new, low mileage vehicle with a payment of some kind there is a problem.. I have commented on the endless beta-testing and service visits we have had on our 2020 Escape Hybrid we bought new last April in other threads.
Get a call into Ford Customer Care, and look for a different stealership service center to visit...in any industry there are outstanding, good, adequate, marginal as well as awful franchises to deal with. I'm sure all of us can agree that we have all dealt with the entire spectrum in our lives.

 

[Racket]

I really hope that they figure it out. In the meantime, I'm in a brand new Mustang. That should do really well on the back roads when I go camping. Lol.

Wow, I just heard Cory Smith's 'Let Me Love You on a Back Road' reference right there.

 

[RunBeerFish]

Update: Dealership 2 had to contact Ford because...... dealership 1 initially replaced the output shaft seal. Unfortunately the tech stripped a drain plug. For a fix he used rtv and bolted everything back up and called it good. So, instead of retapping the plug hole, Ford and dealership 2 decided to replace the transmission. It has been ordered. So, hopefully next week I will have my truck back. I have a camping trip planned Memorial Day weekend. I'm very excited!

 

[Samsquanch]

Update: Dealership 2 had to contact Ford because...... dealership 1 initially replaced the output shaft seal. Unfortunately the tech stripped a drain plug. For a fix he used rtv and bolted everything back up and called it good. So, instead of retapping the plug hole, Ford and dealership 2 decided to replace the transmission. It has been ordered. So, hopefully next week I will have my truck back. I have a camping trip planned Memorial Day weekend. I'm very excited!

Glad to hear it and hopefully that is the end of your issues with the truck. Hope your Memorial Day camping trip is a blast. I’m going next weekend to camp at a small lake and I’m extremely excited. It will be my first camping trip with the truck and I’m looking forward to pulling right up and pitching my tent feet from all my supplies.

 

[wanted33]

I'd expect the bronco to have a significantly lower tow rating, so the 10R60 would make a lot of sense. Is there any compelling reason for it to have the same transmission as an F150 that can pull like 18000 pounds? If you're never going to use the capacity, it seems silly to cart around the extra weight.

I assume the internet drama queens are in full form over this bit of nothing.

The Bronco is tow rated at 3500 lbs Mike. I have one ordered, and a member of that forum. It's a shit show over the 10R60. As far as I can tell from my small amount of research, the only difference between the 80 and 60 is the 60 has a little lower torque rating. Considering the intended use of the Bronco the 60 should be just fine. It ain't a tow monster, and it damn sure ain't a road racer. Myself, I'm fine with the 60.

 

[wanted33]

Update: Dealership 2 had to contact Ford because...... dealership 1 initially replaced the output shaft seal. Unfortunately the tech stripped a drain plug. For a fix he used rtv and bolted everything back up and called it good. So, instead of retapping the plug hole, Ford and dealership 2 decided to replace the transmission. It has been ordered. So, hopefully next week I will have my truck back. I have a camping trip planned Memorial Day weekend. I'm very excited!

That's good news Nick. I believe I would let dealer #1 know about the techs screw up, and that I will not darken their door again.

 

[Rp930]

That's good news Nick. I believe I would let dealer #1 know about the techs screw up, and that I will not darken their door again.

You need to let the Service Manager know. Could be the technicians’ first mistake or it could be his last. The manager can’t let somebody go without building a case. He needs to know. At least and maybe best a brief email.

 

[RunBeerFish]

Glad to hear it and hopefully that is the end of your issues with the truck. Hope your Memorial Day camping trip is a blast. I’m going next weekend to camp at a small lake and I’m extremely excited. It will be my first camping trip with the truck and I’m looking forward to pulling right up and pitching my tent feet from all my supplies.

My last camp trip was in a rental!

 

[RunBeerFish]

That's good news Nick. I believe I would let dealer #1 know about the techs screw up, and that I will not darken their door again.

I sent a message to the service advisor I was working with. Haven't heard back.

 

[Rp930]

I sent a message to the service advisor I was working with. Haven't heard back.

Service Manager. Advisors are slammed and don’t want to cause problems.

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