Wrong door handle

[Floyd]

One thing is clear in all this fuss.
These sorts of problems happen to every manufacturer of nearly every Item ever produced anywhere in the world. In vehicles of all makes they are EXTREMELY rare today.

NOBODY in this world produces better results than Ford at this time in history.
Warranties are there for a purpose in the event of a failure or a mistake.
My Ranger has been typical in my experience, it has been flawless so far and the warranty will expire in 10 days... ?I ain't skeered!

Now back to the insinuations.....

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[Porpoise Hork]

Warranties are there for a purpose in the event of a failure or a mistake.

Ford told OP while this was a mistake in manufacturing it wasn't a warranty issue and pushed it to the dealer to resolve out of pocket.

These sorts of problems happen to every manufacturer of nearly every Item ever produced anywhere in the world. In vehicles of all makes they are EXTREMELY rare today.

NOBODY in this world produces better results than Ford at this time in history.

What ever helps you sleep better at night I guess...

 

[Blue Streak]

Update: Took it to Bob Moore Ford in Oklahoma City this morning and they opened a warranty claim with Ford.

Ford's response was that it is indeed a manufacturing error, but it will not be covered under warranty. The receiving dealer should have noted it, and is therefore responsible. Yesterday I was told by the selling dealer that they would pay the dealer down here if need be, however they balked at that today. Bob Moore quoted $600 (new handle, paint, install). Stuteville Ford in Atoka (2.5 hrs away each way) says they can get parts and paint for $215 and general manager is unwilling to pay the difference (essentially they don't want to pay labor).

Ended up calling Ford customer service, and they advised to just take it back to the selling dealer.

Anyway, I now have an unscheduled road trip back.

I don't understand this as my A/C vent was replaced under a warranty claim. Was it a big deal, not really but the glare from the sunlight I could not stand. This also was not noticed wright away. So if Ford is saying that the receiving dealer does not notice a problem upon arrival all warranty claims are on the dealer. ?

 

[Porpoise Hork]

I don't understand this as my A/C vent was replaced under a warranty claim. Was it a big deal, not really but the glare from the sunlight I could not stand. This also was not noticed wright away. So if Ford is saying that the receiving dealer does not notice a problem upon arrival all warranty claims are on the dealer. ?

Likely because the vent trim is only $35-45 retail and takes about 30 seconds to install vs the $600+ for the correct handle, painting and labor to install it.

 

[NotBudule]

Should be Fords baby , not the dealership, they should HAPPILY have you take it to the dealer of YOUR choice ,apologizing through the whole thing ...

 

[NotBudule]

thats if Ford made the mistake.
I still believe it was damaged at the first dealer by their response. half assed repaired, and hoped no one would notice.

True , but in the grand scheme of things, and every person that sees it is gonna blame Ford and laugh how their PFT (precious fu**ing Tacoma) would never be allowed to leave the factory like that , Looks bad on Ford , in general ...

 

[Floyd]

Should be Fords baby , not the dealership, they should HAPPILY have you take it to the dealer of YOUR choice ,apologizing through the whole thing ...

Sounds about right... but the dealer is Ford, so they should handle it in house.

When Ford tried to renege on my early buyer's bonus, the dealer wanted the extra $750 on delivery.
Fortunately, I had a signed contract with a "balance due on delivery" amount and the dealer's signature.
The dealer claimed that it wasn't his fault, it was Ford's so they wanted paid the extra money.
I pointed out the window at the giant blue Ford Oval out front and said ... "a sensible person would think that you are Ford." At least you represent them.
To the buyer, the dealer is Ford , so is the factory, marketing, logistics, etc.

 

[NotBudule]

To the buyer, the dealer is Ford , so is the factory, marketing, logistics, etc.

Ehhh...maybe , but all the "Quality is Job 1" commercials i see are of Ford workers in the factory , most people know the dealership didn't build it , so anything wrong should be Big Ford, not little Ford... , Now back in my day, at the Caddy Buick GMC dealer , we would have been embarrassed and fixed it Pronto so as few people as possible we even know about it , then get the money back from GM later...one way or the other ...

 

[Floyd]

There is one point not considered..
If the door handle was replaced by the dealer or a body shop it could have been painted but not clearcoated.
Not all, but some fresh base coats could turn gray like that if left exposed to moisture or sunlight. not at all likely , but possible.

 

[Blue Streak]

I'm usually not a stickler for grammar but :

all in jest and good fun.

Normally I would quote the post, so I dont look like a fool when the poster repairs the grammar, but in this instance I wont lock the offence for eternity...I'll take the fool moniker and give the poster an opportunity to make corrections and move on with life.
My post will live happily on these pages, out of place and context.....as per usual.

Damn spell check and the English language.

 

[Floyd]

Ehhh...maybe , but all the "Quality is Job 1" commercials i see are of Ford workers in the factory , most people know the dealership didn't build it , so anything wrong should be Big Ford, not little Ford... , Now back in my day, at the Caddy Buick GMC dealer , we would have been embarrassed and fixed it Pronto so as few people as possible we even know about it , then get the money back from GM later...one way or the other ...

You must have worked for a responsible dealer!
Back in my day..., I was ALWAYS embarrassed for GM every time we got a new fleet shipment, and it wasn't just bad cosmetics it was everything from parts missing to defective major components... even mismatched wheels and body panels .
You are right though the dealer aught to "deal with it".

 

[Porpoise Hork]

Back in my day..., I was ALWAYS embarrassed for GM every time we got a new fleet shipment, and it wasn't just bad cosmetics it was everything from parts missing to defective major components... even mismatched wheels and body panels .

The Key word in this statement is GM... I think at this point it's fairly safe to say their workers were/are more interested in getting drunk and eating chicken fingers than building vehicles....

 

[nate237]

There is one point not considered..
If the door handle was replaced by the dealer or a body shop it could have been painted but not clearcoated.
Not all, but some fresh base coats could turn gray like that if left exposed to moisture or sunlight. not at all likely , but possible.

It's a different door handle. I'd be shocked that an unpainted handle would be that rough. You would have to sand it, apply a couple coats of primer, and work a bit to get it paint ready. It has a slightly textured finish, just like the one I had on my F150 XL.

As for the grayness, there are several posts here about folks complaining about their door handles on recent models graying right off the delivery truck. One car wash and they are looking gray. For some reason the photo I took it really washed it out. It is grayed, but not to that level in person. There is no wear on it at all.

 

[NotBudule]

You must have worked for a responsible dealer!
Back in my day..., I was ALWAYS embarrassed for GM every time we got a new fleet shipment, and it wasn't just bad cosmetics it was everything from parts missing to defective major components... even mismatched wheels and body panels .
You are right though the dealer aught to "deal with it".

When we first got GMC (late 80's) we would get trucks with Chevy tailgates and horn pads , center caps... PDI was a little more intense back then ... But if that somehow made it all the way to the dealer (it may not have came that way as RP said ) then like you said, dealer HAS to with it , should WANT TO ! ? We would have robbed another truck if necessary, that day if possible...

 

[Mokume]

Sounds about right... but the dealer is Ford, so they should handle it in house.

When Ford tried to renege on my early buyer's bonus, the dealer wanted the extra $750 on delivery.
Fortunately, I had a signed contract with a "balance due on delivery" amount and the dealer's signature.
The dealer claimed that it wasn't his fault, it was Ford's so they wanted paid the extra money.
I pointed out the window at the giant blue Ford Oval out front and said ... "a sensible person would think that you are Ford." At least you represent them.
To the buyer, the dealer is Ford , so is the factory, marketing, logistics, etc.

Exactly correct!

The dealer is acting as an agent for FoMoCo, plain and simple.

However, I've seen in the past (way in the past) where if you took your vehicle in for warranty work to a dealer which did not sell you the vehicle and become a total demanding asshole, the dealer would write you car up as required, but it would sit for days, if not weeks before it was assigned to a mechanic.

This could become a major problem in Hawaii, on Oahu to be exact.
There are a total of (3) Ford and (1) Lincoln dealers on the island, so you are limited as to where you can have warranty work performed on your vehicle.

The problem is even worse on the neighbor islands (Kauai, Maui and Hawaii) where the is just (1) Ford dealer per island, and perhaps a Lincoln agency.

Best to be nice and civil to who you take your vehicle to for warranty work (as one should be in all situations) in Hawaii!

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