Ford Service department being slow

[TrebMaxx]

I am done with my local Ford dealer along with their terrible service dept. The local dealer used to be great but they sold out to some mega automotive group and everything went to crap. I went to the quick lane for the works and the expected time to perform the works was 4 to 5 hours and they wanted me to leave the truck. Sorry, went to another another private shop and the work was done under an hour.

I am shopping for a new ride for my wife and Ford has been eliminated from our list purely on the service department being so bad.

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[Jmarler]

So just got a response saying it needs a differential carrier part. I didn't see any movement so im guessing they researched in to it.

 

[woodworker]

Curious question? I dropped off my truck on the 26th. See my other thread for the problem. Pretty much a weird noise when letting off the gas. They said it would take a week and a half to get to it. So they did on Wednesday and drove it around and didn't get anywhere on the diagnostic. Service rep said it would take some time on getting a diagnostic for a noise issue but he said the technician is working on it.

However, i have a gps app on my phone, not just the ford pass, and it notifies me of any movement. And i can keep track of it in the app. It records any driving. Since Wednesday after the inspection, it has not moved. Friday is when he told me the technician is working on it but its in the parking lot. So how long should I wait before I complain that they are not doing anything? I plan to atleast wait another week to see if it moves. I am kind of getting impatient. But im trying to give them the benefit of the doubt because they might be backed up. I just don't like it sitting there when something could be done and they tell me they're working on it but they're not.

“Got three of my best guys on it right now”

 

[woodworker]

“Got two of my best men on it right now”

 

[woodworker]

Thought I remembered this one.

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