DangerRanger84
Active Member
- Thread starter
- #1
Nothing more than a company shoutout. Had a pair of SL1 on our Yukon. Been fantastic with the projector factory headlights. A few weeks before the 3 year warranty one of the bulbs lost 70% (ish) of its brightness. Check connections and all but it looked like it wasn’t coming back. Not sure what happened (never had any Diode Dynamic bulbs go out before).
I got super busy with work and holidays and the warranty lapsed. Figured it wouldn’t hurt to reach out to them so I emailed them to see if they would cover the warranty and holy crap they replaced both SL1 bulbs without a question.
Seriously fantastic customer service. I’m had other companies not honor their warranty even within the warranty period and here I am 4 days over my 3 warranty and they took care of me.
Very happy with your product and now very impressed by your customer service. You guys have a customer for life!
I got super busy with work and holidays and the warranty lapsed. Figured it wouldn’t hurt to reach out to them so I emailed them to see if they would cover the warranty and holy crap they replaced both SL1 bulbs without a question.
Seriously fantastic customer service. I’m had other companies not honor their warranty even within the warranty period and here I am 4 days over my 3 warranty and they took care of me.
Very happy with your product and now very impressed by your customer service. You guys have a customer for life!
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