My experience with Stage 3

[DrewKD88]

Jason from Stage 3 is pretty good. However, I do not trust what is stated on their website. I will always call for status before ordering a large item. I've learned the hard way from them. I do wish that the items they sold were sitting in their warehouse and not drop shipped. That creates all kinds of problems.

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[Jason@Stage3]

As the denouement to this:

I e-mailed them to explain this to them (takes a day to hear back) and instead of sending me the bolts, they placed the burden of proof on me. I have to send pictures of all my items, boxes, etc. which I don't have because I already threw out the original boxes. I only have the struts which I had to mount by buying bolts from Autozone. If they ship something to a paying customer and they mess up by not CHECKING everything before shipping items out, I shouldn't have to go out of my way to take pictures of everything when it was clearly a problem with them.

Eibach boxes all of their hardware together, and we don't mess with sealed boxes for liability.

Secondly, we ask for images because Eibach asks them of us. This is actually a GOOD thing, considering Eibach has to deal with small shops that lose hardware on the regular, and frankly, they shouldn't have to deal with sending out replacement hardware in those situations

Also, at the same time I ordered my struts, I ordered rear shocks for my truck. They created a shipping label and marked it as shipped (6/18), today 6/22 and the items are still not shipped. Their website clearly stated the items were in stock. Don't create a label and marked SHIPPED when it clearly wasn't shipped. I feel like this is a shady practice.

The shocks shipped via USPS, and USPS did pick them up from our warehouse. Where they went after that is anyone's guess.

However, we did arrange to ship a second set of shocks overnight and won't be using USPS as a shipping option for the time being.

When you call their customer service line, there is no one to help you, they direct you to e-mail them. Really?

We've been frank that about our current communication situation, and while email-only isn't ideal, it was necessitated by our current work-from-home situation, which is supposedly coming to an end here in the nearish future.

That being said, our RMA team got back to you in 24 hours, and was working with you at the time this thread was posted.

Needless to say, I really wanted to like these guys but I don't like these business practices. I won't be returning as a customer. Fortunately I contacted eibach directly and they will be shipping me the bolts even though it was not their fault. This is how customer service is done.

We'll have to agree to disagree on the "fault" of this, but I do apologize for your issues, and I hope we've elucidated/solved what we could in a timely fashion.

/thread.

 

[Jason@Stage3]

Per the sticky, if you have issues or questions of us here at Stage 3 Motorsports, please PM me personally or @Stage3Motorsports.

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