VegasRanger
Well-Known Member
- Thread starter
- #1
I don't want to come on here to bash Stage 3, I just want to post my honest feedback.
This is my first time getting into suspension type upgrades for truck. I went with Stage 3 because they do have really good prices, and I do like their install videos on YouTube. They are really well made.
So I ordered two eibach struts from them. Both of them came with missing hardware. (no bolts included to mount)
I e-mailed them to explain this to them (takes a day to hear back) and instead of sending me the bolts, they placed the burden of proof on me. I have to send pictures of all my items, boxes, etc. which I don't have because I already threw out the original boxes. I only have the struts which I had to mount by buying bolts from Autozone. If they ship something to a paying customer and they mess up by not CHECKING everything before shipping items out, I shouldn't have to go out of my way to take pictures of everything when it was clearly a problem with them.
Also, at the same time I ordered my struts, I ordered rear shocks for my truck. They created a shipping label and marked it as shipped (6/18), today 6/22 and the items are still not shipped. Their website clearly stated the items were in stock. Don't create a label and marked SHIPPED when it clearly wasn't shipped. I feel like this is a shady practice.
When you call their customer service line, there is no one to help you, they direct you to e-mail them. Really?
Needless to say, I really wanted to like these guys but I don't like these business practices. I won't be returning as a customer. Fortunately I contacted eibach directly and they will be shipping me the bolts even though it was not their fault. This is how customer service is done.
This is my first time getting into suspension type upgrades for truck. I went with Stage 3 because they do have really good prices, and I do like their install videos on YouTube. They are really well made.
So I ordered two eibach struts from them. Both of them came with missing hardware. (no bolts included to mount)
I e-mailed them to explain this to them (takes a day to hear back) and instead of sending me the bolts, they placed the burden of proof on me. I have to send pictures of all my items, boxes, etc. which I don't have because I already threw out the original boxes. I only have the struts which I had to mount by buying bolts from Autozone. If they ship something to a paying customer and they mess up by not CHECKING everything before shipping items out, I shouldn't have to go out of my way to take pictures of everything when it was clearly a problem with them.
Also, at the same time I ordered my struts, I ordered rear shocks for my truck. They created a shipping label and marked it as shipped (6/18), today 6/22 and the items are still not shipped. Their website clearly stated the items were in stock. Don't create a label and marked SHIPPED when it clearly wasn't shipped. I feel like this is a shady practice.
When you call their customer service line, there is no one to help you, they direct you to e-mail them. Really?
Needless to say, I really wanted to like these guys but I don't like these business practices. I won't be returning as a customer. Fortunately I contacted eibach directly and they will be shipping me the bolts even though it was not their fault. This is how customer service is done.
Sponsored