Bakflip mx4 cable latch broke

[Jmarler]

I had this for less than a year and rarely open it up. Today I tried opening and it broke. Has anyone had this issue? I contacted bakflip to see if there's a fix with it. Still waiting to hear back.

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[Jmarler]

The company is going to send me a replacement latch. FYI for anyone who has a problem with theirs.

 

[Stage3Motorsports]

Was going to say that should be warrantied, glad to hear you got it resolved.

 

[Jmarler]

I received a replacement. After taking the latch off, the swedge that held the cable wasn't properly crimped and was just laying in there so I reused it without having to replace the whole thing. Only thing is I had to take out all the screws on both latches and cable cover so I could reach the cable to the latch. It was pretty easy fix. Just fyi if anyone has trouble
with theirs.

 

[GregP]

Thanks for the follow up! Ive got an MX4 and wondered what would happen if that latch ever broke.

Glad to see this has a happy ending!

 

[NoTacos]

I received a replacement. After taking the latch off, the swedge that held the cable wasn't properly crimped and was just laying in there so I reused it without having to replace the whole thing. Only thing is I had to take out all the screws on both latches and cable cover so I could reach the cable to the latch. It was pretty easy fix. Just fyi if anyone has trouble
with theirs.

Thanks for the update.
I really like their customer support. I have a rebranded one and I contacted asking about the machine screw size as a couple of mine had rust on them already (less than a year old) as I was going to buy stainless steel ones. And they responded by stating they would replace the whole buckle kit. That is great service.

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