Twitter to the rescue?

[halligan1201]

At the suggestion of another forum member, I tried Twitter to get a better understanding of what the true status of my order was, given that it's confirmed members here have ordered identical trucks after mine was built and already have them while mine is in chip jail.

So Friday I created an account, did the tweet thing about Ford not shipping to small dealers and CS asked for my order number and VIN. After an hour, they responded by saying to contact dealer for all updates and wouldn't answer any more questions. I assumed it was a waste of time.

This morning order page shows built, shipped, and estimated delivery 11/4 (previously 11/30). Looking at palsapp, it's no longer listed there as it has been for months, so I'm guessing they changed the shipping method as well.

This might all be coincidence. But in my feeble mind, this confirms Ford is either definitely focused on filling orders for volume dealers OR they are losing track of vehicles that have been sitting at MAP for the past several months.

Either way, it seems like the 5 month ordeal is finally coming to an end and everyone here will have one less member complaining about their wait.

EDIT - I didn't notice it before, but now when I check the window sticker link, instead of displaying the sticker like it has for months, I get "Sticker has not yet been released for this vehicle". I'm guessing because mode of shipping has changed.

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[halligan1201]

theres a train yard by my condo....i walked by often (to stay in shape i think) and theres always a number of new vehicles parked in shipping purgatory...with the length of stay for some of them, it makes me wonder if they have been lost in the system as well.
a new addition though was this nice looking MachE

Yeah it seems awfully funny that it just happens that the day after my Twitter exchange, the truck miraculously got it's chip and is on its way. Either they were skipping it intentionally or it was forgotten in the mess at MAP. I'm sure there are vehicles sitting all over the place that easily could have been delivered by now.

My ex is a procurement and production manger for Ratheon and her take on all of this and the Bronco orders issue has been that Ford has an antiqued order and production system that can't be adapted to the current supply and production woes they have.

 

[aeroshots]

Cool beans ?.

 

[AzScorpion]

I think social media works in certain instances and it's possible yours might have been one of them. Hopefully you'll receive it soon and the wait will be finally over.

I had my girlfriends daughter hit Ford up on Twitter and Facebook regarding the Bronco mess but they never responded. If I do decide to buy a Jeep I might just create an account and post a picture of my new Jeep while holding my Bronco reservation. ? I know Ford could care less but it'll make me feel a little better. lol

 

[AzScorpion]

I fly Westjet alot up here in Canada, and they used to allow posting on their social media....but, as their quality of service dropped, and many people would openly complain on their accounts (me included), they have stopped allowing posts. You can still use messenger to contact them, but its an automated system as well and useless. If you want to find an actual contact to talk to someone, the info is buried deep in their website and hard to find.

Silencing the crowd is their main goal, sadly it's happening everywhere now. I read the other day the Youtube is now deleting any video that has anything negative to say about the vaccination. Yahoo took away all their comments right before the last election. Fun times ahead.

 

[ScrappyLaptop]

Yeah it seems awfully funny that it just happens that the day after my Twitter exchange, the truck miraculously got it's chip and is on its way. Either they were skipping it intentionally or it was forgotten in the mess at MAP. I'm sure there are vehicles sitting all over the place that easily could have been delivered by now.

My ex is a procurement and production manger for Ratheon and her take on all of this and the Bronco orders issue has been that Ford has an antiqued order and production system that can't be adapted to the current supply and production woes they have.

Very few supply chain software systems that I've seen or heard of through acquaintances have NOT been fully optimized for American-style JIT ordering. Doesn't matter if they are antiquated or state of the art. Meaning, there's a management level assumption that nothing will go wrong because all of "that" is handled by supplier contracts with service level agreements.
In other words, our supply chains for the last few decades have been held together literally with paper and little else.

 

[halligan1201]

Very few supply chain software systems that I've seen or heard of through acquaintances have NOT been fully optimized for American-style JIT ordering. Doesn't matter if they are antiquated or state of the art. Meaning, there's a management level assumption that nothing will go wrong because all of "that" is handled by supplier contracts with service level agreements.
In other words, our supply chains for the last few decades have been held together literally with paper and little else.

When I worked at GE building systems for fighter jets and submarines, when parts came in, the system told us which job it had to go to, whether a repair or in-progress job that was waiting for parts, or a new build moving through the plant. I'd assume Ford has something similar in place.

I'm not sure what is happening at Ford but what I've learned through this most recent experience is that whoever is answering their phones (I don't know if they are Ford employees or a contract customer service center) isn't able to do anything but whoever manages their Twitter CS definitely has the ability to resolve issues. And if they are in fact able to see they have jobs waiting for parts but are skipping them, it's either to placate dealers or because the plant is poorly managed. It's either that or they don't have the visibility to see what's needing parts when they come in and are putting them all into what's going down the line.

I'm certain the trucks and most components are RF tagged (at least they should be) so this shouldn't be happening unless it's intentional. In that case, shame on Ford. Customer Service via phone last week told me it was because Ford was catching up on orders for volume dealers. The Twitter CS said that wasn't the case but wouldn't explain the process. Either way, whoever here made the suggestion about Twitter - I owe you a beer.

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