Let's be real - when it comes to tools, many times it's about building out the kit and less about the utility. I know a few guys where researching and buying tools is a hobby. They may never use them but the search and building is the fun part! As a bonus, they have tools 'just in case'.
I...
Curious why you didn't go to Loveland Ford? They are the worst! But maybe you already knew that? Side note - Ken Garff doesn't answer the phone and has never called me back. Thinking at this point I may need to drive to Denver to get some warranty work done...ridiculous.
Anyway, sorry to...
Well decided to go pick it up. Took them about 20 minutes to figure out how to close out the service ticket. Had to pay $206 diagnostic fee to get the truck. That will be the last money they ever get from me.
Thank you everyone for the comments and advice.
I will be calling other dealers on Monday for sure. I found out yesterday at 4 and woke up pretty salty about it. I didn’t have time to explain in the original post but this isn’t the first time this dealer has screwed up. Fool me once….fool me twice is on me.
Parts are available for this work...they just didn't order them is what I was told. I think too many businesses are using this as an excuse for bad communication and poor customer service.
Hey there, just wondering if anyone had some advice on what to do when dealing with a bad dealership? It’s a long story…but the dealership service department has had my truck for a week and keeps dropping the ball.
They forgot to order parts, have not called back, and generally have shown...
I had to tap the drivers side pretty hard to get the ball joint to pop off. Also, I was able to loosen the right negative battery cable to access the bolts - didn’t have to remove it
The driver side took 2 1/2 hours. The passenger side was about 30-45 minutes and was much easier. My truck had...