TheDillweed
Active Member
- Thread starter
- #1
Hey there, just wondering if anyone had some advice on what to do when dealing with a bad dealership? It’s a long story…but the dealership service department has had my truck for a week and keeps dropping the ball.
They forgot to order parts, have not called back, and generally have shown themselves to be unprofessional. I’m in a bad spot because I need my truck back ASAP and right now it seems like the quickest way to get it repaired is to let them keep working on it.
I did call Ford customer service and spoke to an unpleasant lady who said she could help me file a complaint. When I asked her what that would do, she said “basically nothing but then at least it will be logged in our system”.
I guess I just need to vent a little. Any advice or dealer horror stories you have to make me feel better are appreciated!
They forgot to order parts, have not called back, and generally have shown themselves to be unprofessional. I’m in a bad spot because I need my truck back ASAP and right now it seems like the quickest way to get it repaired is to let them keep working on it.
I did call Ford customer service and spoke to an unpleasant lady who said she could help me file a complaint. When I asked her what that would do, she said “basically nothing but then at least it will be logged in our system”.
I guess I just need to vent a little. Any advice or dealer horror stories you have to make me feel better are appreciated!
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