Modem lost connection

[Woods22250]

Did an update on sync to the latest version now FordPass says to connect vehicle. When I try it is asking for shared access. Talked to fp rech and they said take it dealer to do an update. Did that and they said need to do more troubleshooting.

I pulled the battery because the esn was missing. Now it's back but still get same error message.

Any ideas?

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[TJC]

The cellular modem is located in the passenger foot well, just above the plastic panel.

 

[gregob]

First, in the about Sync section, see if the modem ESN is displayed or blank. If blank the modem could be bad, or just out of sorts. You can reset it by pulling the Telematics fuse. I think it is fuse #9, but check the manual to be sure. Make sure the fuse is good and after reinstalling it, the modem should come back to life (may take a key cycle or two).

Thanks for this tip. I pulled the 9 fuse, waited 10-15 seconds, then plugged it back in. Was able to reconnect to my WiFi and get the updates. I was at the dealership earlier today and they wanted to charge me $200 for diags plus $200/hr to update the system.

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