Made i chime in? I have the same year and model as yours with 27k. with the issues transmissions, and changed the oil in the transmission. I have corrected some of the problems. One is the grease in the drive shaft, replaced the spark plugs, I REMOVED THE PERFORMANCE FILTER, Major improvement...
I used a wireless Carplay, i enjoyed the wireless connections. You can get it from Amazon, i also installed a wireless charger best way to enjoy music without connections.
at 25k I had mine serviced, but not by Ford, but from an independent shop. Ford was 3 weeks timeline to change the old oil was too much. I'm sending the invoice to Ford
replace the oil read this its on all vehicles :
Ford and Lincoln vehicles with lubricant issue recalled
The vehicles have an inadequate amount of lubricant in the rear drive unit
James Limbach Reporter
Ford Motor Company is recalling 147 model year 2020-2021 Edges, model year 2020 Lincoln...
Ford and Lincoln vehicles with lubricant issue recalled
The vehicles have an inadequate amount of lubricant in the rear drive unit
James Limbach Reporter
Ford Motor Company is recalling 147 model year 2020-2021 Edges, model year 2020 Lincoln Nautilus's and Ford Escapes and model year 2021...