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No not the app the app works fine on my other car they just called ford electronics thinks it's the modem just waiting for the verdict.

I have a 2021 ranger the my Ford pass keeps saying not responding I only had it for one day when I realized that my Ford pass was not working called my Ford pass on the phone with them for 2 hours then they told me to take it to the dealer been at the dealer for 2 weeks now still don't know...