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IIRC, there's some additional hardware changes needed to support this. Only a handful of vehicle support it today, mostly lux OEMs. Nav or Non-Nav? The 381 isn't region specific, but the 391's updated with that release would be.

You’d get it as either part of some future v3.3 or v3.4 (see Escape, Explorer) drop. It’s a when vs. an if scenario. I’ll update the thread once I know an update is out that addresses it.

Old thread, but FYI in case others run into this... This can happen specifically on Nav units with the latest radio running v3.3. Non-Nav isn't hit by this as it doesn't have Travel Link data. It's essentially eliminated already in newer software, but it hasn't rolled back into v3.3, at least as...

Just for giggles do a Master Reset if you haven't already to wipe everything. If that doesn't clear it up, you can try to load the version prior from this post.

Also remember you have aspect ratio to deal with. 8" 16:9 isn't 8" 4:3, etc.

Most likely the update won’t run as it will detect it already has that version of the software. Do you still have the files from the release prior?

Which software version do you have installed?

Screens are typically measured on the diagonal from corner to corner. The SYNC screen is 8” on the diagonal for example.

I think someone is working on trying to provide dealers with a little more detail on software changes at least. Only "official" method for reporting problems is same as usual, contact a dealer / FoMoCo customer service.

Install the latest release, 19052.

Hah. Nah, I like to stay active on a few forums, especially the vehicles I have / am looking at for the obvious reasons. 19052 FYI - Beyond the street name item I mentioned, looks like it was mainly for a rear view camera display issue of some sort and removal of the annoying network...

I’m the product owner for Voice for SYNC 3, so intimately aware of what goes on with those items.

Yep. The latest update -391 has a fix for some street names being read out poorly for Nav. That was mainly a problem in some European countries though.

Can you switch stations using voice vs the screen? Could be a radio issue as well. Like the others noted, update to the latest software and check if that addresses it.

Just FYI. 381 is the core applications (main software). 391 is for voice.

Negative. The way CP/AA were integrated they take over essentially everything when they're enabled. There's no coexistence.