to all LEER CAP owners

[paval3]

thank you all for responses. Im going to go today to get a paint match pen for my truck as i have a few small scratches anyway and ill go to the dealer and tell him to return the cap to leer and give them one more shot to get it right. if it comes back wrong again then the deal is off and i either get my deposit back or will talk to a lawyer and see what my options are.

I'd be asking your dealer where the "screw up" happened. Did the dealer give the wrong color code when he placed the order with Leer? I know you said you gave VIN number and paint code... but maybe dealer gave wrong code if he ordered it verbally. If that's the case, Leer most likely is going to charge the dealer for the repaint.

When we place an order with Jeraco, either verbally or by fax, they follow up with a fax or email confirmation of the order which we are responsible for checking that all is correct.

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[rozebud]

wow talk timming.. I just got off the phone with local dealer. he said leer will agree to send cap to local body shop with the lowest estimate 600.00 i said thanks but no thanks return cap to leer and refund my money. and he said I may have to pay for return shipping!!!! he will call leer to confirm. I feel a lawsuit brewing.

 

[paval3]

wow talk timming.. I just got off the phone with local dealer. he said leer will agree to send cap to local body shop with the lowest estimate 600.00 i said thanks but no thanks return cap to leer and refund my money. and he said I may have to pay for return shipping!!!! he will call leer to confirm. I feel a lawsuit brewing.

I'd tell the dealer he should "eat" the cost of the return shipping (if Leer imposes one) to compensate for all the inconvenience the mistake has caused you... that is assuming the mistake was the dealer's fault and not Leer's. If Leer's fault, they should not charge a return shipping fee.

Really though, no matter who got the color code wrong.... the dealer should have caught the mistake before he accepted the cap at delivery time. Never should have made it off the delivery trailer.

 

[rozebud]

I'd tell the dealer he should "eat" the cost of the return shipping (if Leer imposes one) to compensate for all the inconvenience the mistake has caused you... that is assuming the mistake was the dealer's fault and not Leer's. If Leer's fault, they should not charge a return shipping fee.

Really though, no matter who got the color code wrong.... the dealer should have caught the mistake before he accepted the cap at delivery time. Never should have made it off the delivery trailer.

I agree completly. so now I have to wait for leer to respond and that could take days.

 

[2020FX4]

Wow.... What a bummer. Sorry to hear about all your troubles. I ordered a LEER 2 months ago and someday when It finally arrives, I sure hope I don't have any issues.

I hope everything works out for you and they make it right.

 

[rozebud]

Wow.... What a bummer. Sorry to hear about all your troubles. I ordered a LEER 2 months ago and someday when It finally arrives, I sure hope I don't have any issues.

I hope everything works out for you and they make it right.

ya me too. I ordered my cap on june7 and they took my deposit the same time. the cap arrived on july 25 and i made appointment for install on july28.not bad for shipping just too bad for the mess they created. I should have known when i pulled into the lot that there was no cap in my colour but due to covid restrictions i had to leave my truck and come back later that day.

 

[rozebud]

so, why didnt you accept the local repaint offer?

I dont know where you live but here local ford dealer farms out there body work to local shops. the one with the lowest bid (600.00) does not have a very good reputation for doing quality work. there were 2 other bids for 850 and 1350. leer chose the cheapest bid. I know that ford dealership charges 150.00 and up for work. body shops are no different. think about how long it will take to sand, prep, mask, paint, and clear coat the cap. now what kind of job do you think i will get for 600 bucks. the 2 other places were quoted higher for a reason. also the highest quote came from one of the shops that does work for ford. the other one didnt even bid. once i let any one paint the cap then leer washes there hands of it and im stuck with the end product.

 

[awd.nv]

wow talk timming.. I just got off the phone with local dealer. he said leer will agree to send cap to local body shop with the lowest estimate 600.00 i said thanks but no thanks return cap to leer and refund my money. and he said I may have to pay for return shipping!!!! he will call leer to confirm. I feel a lawsuit brewing.

I completely feel bad about your experience. I hate horrible service but do not threaten them with a lawsuit, they will just laugh at you. Attorneys are expensive unless you know one that owes you a favor.

Sheesh, just having one translate a legal contract can cost a couple hours. I would assume a letter of intent with a transaction with a company out of the country would not be cheap. You would likely have to sue the dealer.

I think we need to place more emphasis that the dealer is the one that should be taking care of you. You are their client as much as Leer's. Leer took the order from the dealer not you basically.

 

[rozebud]

I completely feel bad about your experience. I hate horrible service but do not threaten them with a lawsuit, they will just laugh at you. Attorneys are expensive unless you know one that owes you a favor.

Sheesh, just having one translate a legal contract can cost a couple hours. I would assume a letter of intent with a transaction with a company out of the country would not be cheap. You would likely have to sue the dealer.

I think we need to place more emphasis that the dealer is the one that should be taking care of you. You are their client as much as Leer's. Leer took the order from the dealer not you basically.

thanks for your reply. i will keep that inmind when thelocal dealer calls me with leers reply. when ever that may be. lve got a sick feeling in my stomach that my deposit may be gone.

 

[Colo_Ranger]

I've worked in customer service a lot of my adult life. Be polite when you talk to them again, listen to what they have to say. If you get information you don't like, discuss with with them (civilly) and find out what the options are. If they were unable to provide a product that you are satisfied with, then you should not lose your deposit. If you can't get your deposit back, they should be willing to provide the product you were purchasing.

In my, customer focused customer service opinion (take that for what its worth), they are providing you options to get what you ordered. It sounds (and, obviously, I may not have the whole story) like you are giving up too quickly on their options for correction. Everyone makes mistakes, how a company handles the correction of the mistake is what matters. They have given you a couple options. It is annoying that you have to do something, but they are trying to make it correct. In their defense (only because I like to think about both sides of an argument), there may have been a mixup with the color codes. Asking for something to sample off of is a way to make sure they get it right in the next go-around. Anecdotal story: when my house was being built, the builder switched suppliers for paint. My burgundy door paint code for the old supplier was the code for purple at the new supplier. They sent the old code to the new supplier and I had a wicked cool purple door. They painted it burgundy, per the correct paint scheme.

A business will always choose the lowest cost for repair. If you have concerns about the quality of the shop they are approving, get something in writing about what constitutes an unsatisfactory correction.

All that being said, if you still want to cancel the order completely, discuss with the dealer that it was their (either the dealer or Leer direct) fault that this order was not fulfilled properly. You should not lose out on your deposit. Side note: Don't threaten them with a lawsuit. It will most likely cause them to stop trying to help you out. I was once accused of being racist because we wouldn't give a lady more discounts on her monthly bill. I worked in a call center. I had no idea what her ethnicity was. However, once she accused me of being racist, I put a hard line down and would no longer assist her with anything (granted I was the supervisor on the floor and she called everyone racist. Plenty of notes on her account to that effect.). Once you start threatening or accusing, people stop being helpful.

 

[NeptuneRanger]

I love my Leer shell, it is my second one. The first one I owned was on 2005 Nissan Titan and was black in color, I upgraded to a 2008 Titan in Midnight Blue, being in the insurance business I used a contact to paint the shell blue, think I paid 500. That shell stayed in pristine condition until late 2019 when I got my Ranger. He is my 2 cents, stop the lawyer talk, get real, someone made an error and is trying to make it right. Push for the 850 paint job and call it good. The shell is high quality and I would not own another brand.

 

[rozebud]

to colo-ranger.. the local leer dealer will not give me leers phone number so that I can call them personaly. the leer web site customer support will only allow me to email them with my concerns witch I did 2 days ago and no phone number on there web site. as of this time I have no reply. the only contact I have with leer is through the local dealer, so wether he is coveying my concers or not I have no clue. they asked through the dealer here if I would be willing to have the cap painted here and I said ok and the local dealer provided 3 quotes to leer with the 2 higher quotes being at my suggestion of body shop. when I contacted the dealer here today he said that leer would only allow the work to be done at the cheapest quote. i know the shop leer wants to use and im not satisfiyed with any of there work. ive seen it personaly. once the cap gets painted then leer washes there hands of me and im stuck with a second rate splash job. once again I have NOT spoken with anyone personaly from leer as of yet so that I can state my concerns. I am willing to pay for a long distance phone call if necessary. now perhaps I was a bit short with the local dealer here when I told him to cancell the order and return my deposit when he told me that I may have to pay for return shipping!!! how would you feel about that. at this time all I want is my money back and this will all stop now.

 

[myothercarizahearse]

you got that right. cost of cap 2100.00, cost of head liner 200.00 and cost of wiring brake light and interior light 160.00 and that is before tax. if things don't go well i may just cancel every thing and go with a tonneau cover instead.

Gofastcampers.com cost me a little under $8000 and then waited 427 days until install after horrible customer service. so far you are doing good just keep poking until you get what you paid for

 

[rozebud]

Gofastcampers.com cost me a little under $8000 and then waited 427 days until install after horrible customer service. so far you are doing good just keep poking until you get what you paid for

WOW... i feel your pain brother...realy.

 

[awd.nv]

This seems to be Leer's actual phone number for the Indiana location just using google maps

Google Link:
https://goo.gl/maps/3rQkyaKRyEKjQwd56
+15745225337

If you call, have all paperwork handy. Be polite and that usually gets you somewhere at least. Mention the approved quote was for a shop that has a bad reputation per reviews.

Mention you are in Canada so the USD to CA rate should be in Leer's favor if not mistaken, they may be assuming the quote was in USD unless that is how it was provided to them.

Mention you appreciate their willingness to find a solution and you are willing to compromise with the local paint shop option but would like a shop with a better reputation. Mention the one you want and that it is the same shop your Ford dealer uses.

Good Luck!

Edit:
Oh and if there is hope, someone in the reviews mentioned they got their money back but it took 5 months. This issue really is between the dealer and Leer. If you can not receive the product you paid for, you should get your money back. The deposit was so that you don't change your mind. You did not, you received the product with WRONG PAINT. A repaint in my opinion may be risky personally but a good shop should do it right.

If they can't make you happy, the Dealer should take the product and work out the issue with Leer at that point. Leer will give them a discount most likely to accept it that way.

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