Sync 3 turns iPhone volume down every time!

[AdamHarris]

Guys I have searched on here and can’t seem to find anybody having the same issue. Every time Sync 3 (ver 3.4) pairs up with my iPhone XR it immediately turns my phones volume down. I’ve tried everything in the world and just got off a 35 minute phone call with Apple and can’t find a solution. anyone experienced this? I can always turn it back up with the side controls of the phone IF I remember to do it..

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[FoD]

Could it be tied to the auto volume control based on noise? you can turn that feature off from menu choices (settings on gauge panel I think it was) just uncheck it.

 

[Steve23]

I have an iPhone 11 and never had that problem :/ I know on one of my previous phones (not iPhone) it would lower the volume because it thought I was using headphones. It was a safety feature in the phone and I turned it off

 

[AdamHarris]

Well holy smokes don’t look now but thank you FOD that seems to have fixed it. I had to turn off the noise compensation system (turns the volume up slightly as the vehicle travels faster)in Sync. Mine has always been set to “medium” and now it’s off and it does not mess with my phones volume anymore. Hallajuh!

 

[FoD]

Wow, guess the rest of my year is a train wreck now, since I got one right!!

 

[AdamHarris]

Well unfortunately this did not work. It’s like it worked for a few key cycles and then started turning the phones volume down again just like before. I guess it’s something with this iPhone XR,or whatever it is, or some little setting I just haven’t got just right.

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