Support group for those waiting for their MY23 Ranger

AzureRanger

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There really should be a public facing way to check the status in a more simplified way...
 

veedubtuner

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Just checked in with Ford Chat. A few days ago they told me my build date was 10/28. This morning they said it is 11/9. Interesting because I received no further notification since the email telling me my build week had been pushed from 10/17 to 10/24.
I haven't gotten anything new from Ford either since the last production change email (same 10/17 to 10/24) so I was hoping that was a good thing, apparently not. ?
 

Bashell

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There really should be a public facing way to check the status in a more simplified way...
Yeah, it seems like they could have something like an "order status page" that actually read this information from a database or something so that they could avoid customer support being bogged down in people asking "can you make this API call since your website doesn't actually show current information?" It's really quite laughable that a company this big has tech so bad.
 

Jhbryaniv

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Lol. We should make a list of Vin and order numbers and anytime someone calls or messages they ask about all our trucks. Lol
 


Jhbryaniv

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Yeah, it seems like they could have something like an "order status page" that actually read this information from a database or something so that they could avoid customer support being bogged down in people asking "can you make this API call since your website doesn't actually show current information?" It's really quite laughable that a company this big has tech so bad.
But is it surprising?
 

Bashell

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Delivery to dealer?
I mean, that was my guess, but it seems like a 2 week turnaround between build started and delivered to dealer is beyond optimistic.
 

Bashell

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AzureRanger

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Let's just hope we don't start getting the emails that the '22 folks got........"Sorry for the delay in your order. We'll update you again in 45 days."
 

Jhbryaniv

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AzureRanger

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I mean, that was my guess, but it seems like a 2 week turnaround between build started and delivered to dealer is beyond optimistic.
Come to think of it....when they gave me a 10/28 date, they gave me an ETA date of 10/26. Very strange.
 

Bashell

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Let's just hope we don't start getting the emails that the '22 folks got........"Sorry for the delay in your order. We'll update you again in 45 days."
Oh, I already got one of those (about 4 days before I got my original "scheduled for production" email). I'm pretty sure they're just automatically sent if you haven't gotten another email within 45 days.

So I'll either get another "we promise to send you an email with no information on it every 45 days" on November 6th or they'll send me a production delayed email before that.
 
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Jbrubakerjr

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conwash

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That's what mine was on the MY22. And it was pretty spot on.
is it still spot on when the build date is supposed to be after the ETA to dealer they give you? Lol ?
 

Jhbryaniv

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