Quatakai
Member
- First Name
- Matt
- Joined
- Dec 14, 2019
- Threads
- 2
- Messages
- 18
- Reaction score
- 11
- Location
- New Hampshire
- Vehicle(s)
- 2019 Ranger Lariat
- Thread starter
- #1
Hi everyone,
(2019 FX4 Lariat, 2,500 miles, optional Hankook Dynapro AT-M Tires)
My original post on these forums for my issues can be found here (click here)
Breakdown of my previous post:
After driving this Ranger for about 2-3 weeks, I noticed that there was a vibration on the interstate (and also street speeds, but less noticeable), it feels like a less intense rumble strip, and almost feels exactly like unbalanced wheels or flat spotted tires, and tends to get worse while going up an incline. At first I thought it was just the crappy roads here in NH, but it was happening on freshly paved, flat and straight parts of the interstate, as well.
I contacted my dealership, and their tech went out for a test drive with me. As soon as we got on the interstate he said "Oh yeah I can feel that, probably needs a balance". So we brought it back to the dealership, and they road force balanced my wheels/tires. They said it seemed "better" but not fixed, and even said that if I still felt it, they could potentially swap parts out with other Rangers on the lot (not exactly what I would call a confident solution). I took it out and same day immediately noticed that it was still the same. I contacted them the next day and they had me bring it in the following morning. They said they drove it again and the tech confirmed that the vibration was still there, and they test drove 3 other Rangers on their lot and they experienced the same vibration.
They opened up a case with their Ford hotline for all 4 trucks, including mine, and sent me on my way.
Part 2:
I heard back from them today and they said Ford said that the vibration is a characteristic of the truck (???), and that was that. I asked about escalating the issue, and they gave me a number to call, but I have not called it yet because I want to get my thoughts straight on this.
I have a couple of questions.
-Q
(2019 FX4 Lariat, 2,500 miles, optional Hankook Dynapro AT-M Tires)
My original post on these forums for my issues can be found here (click here)
Breakdown of my previous post:
After driving this Ranger for about 2-3 weeks, I noticed that there was a vibration on the interstate (and also street speeds, but less noticeable), it feels like a less intense rumble strip, and almost feels exactly like unbalanced wheels or flat spotted tires, and tends to get worse while going up an incline. At first I thought it was just the crappy roads here in NH, but it was happening on freshly paved, flat and straight parts of the interstate, as well.
I contacted my dealership, and their tech went out for a test drive with me. As soon as we got on the interstate he said "Oh yeah I can feel that, probably needs a balance". So we brought it back to the dealership, and they road force balanced my wheels/tires. They said it seemed "better" but not fixed, and even said that if I still felt it, they could potentially swap parts out with other Rangers on the lot (not exactly what I would call a confident solution). I took it out and same day immediately noticed that it was still the same. I contacted them the next day and they had me bring it in the following morning. They said they drove it again and the tech confirmed that the vibration was still there, and they test drove 3 other Rangers on their lot and they experienced the same vibration.
They opened up a case with their Ford hotline for all 4 trucks, including mine, and sent me on my way.
Part 2:
I heard back from them today and they said Ford said that the vibration is a characteristic of the truck (???), and that was that. I asked about escalating the issue, and they gave me a number to call, but I have not called it yet because I want to get my thoughts straight on this.
I have a couple of questions.
- How should I proceed with this phone call to escalate the issue? Anything I should ask specifically?
- How can a tech drive it and verbally announce there's a problem as soon as we get on the interstate, and then all the sudden now it's "a driving characteristic of the truck"?
- Is anyone else experiencing a vibration on the interstate at low RPM's (around 2000rpm)? It feels like a powertrain issue to me, but I'm not an experienced tech, I just tinkerer.
- I have the extended warranty on this and I only have 2500 miles on the truck, anything I should ask the dealer to look at or try while it's still extremely new and under warranty?
-Q
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