Horrible customer service.

Discussion in 'Stage 3 Motorsports' started by Shockm, Jan 3, 2020.

  1. Shockm

    Shockm Active Member

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    When you call Stage 3 to ask questions about your order, they act like you are bothering them. Very short & rude on the phone. I ordered $3000 worth of accessories in one day and get nothing but attitude when I call them with a tech question. I’m done with them.
     
  2. Doc

    Doc Well-Known Member

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    Agree!
    Regards
     
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  3. Jason@Stage3

    Diamond Sponsor


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    Hey there!

    Do me a favor and shoot me a PM with your order number. I'll be happy to look into any potential issues and see what I can do.

    Thanks!
     
  4. Wayne Kubeck

    Wayne Kubeck Active Member

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    I was going to order some things...saw this...if its that bad I will go elsewhere....
     
  5. 2020FX4

    2020FX4 Active Member

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    There is nothing worse than getting that feeling after spending your hard earned money with a business/company and getting the cold shoulder. I can't speak from experience on stage 3 as I haven't purchased anything from them yet, but I was planning on it.

    I have been following their youtube installs and videos, and have been planning on buying stuff from them so please update us if they make it right...
     
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  6. FULLSCALE

    FULLSCALE Well-Known Member

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    I’ve ordered from them and would do it again. I had an issue with my order but it wasn’t their fault, the supplier made a mistake and shipped one wrong item. I contacted Stage 3 and they got me fixed up, the right part is supposed to be here Monday!
     
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  7. Wayne Kubeck

    Wayne Kubeck Active Member

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    Hey, Listen as long as its legit I will buy.......feedback means everything these days. if they are not good at service, I and we all can buy else where...
     
  8. uthunter

    uthunter Well-Known Member

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    I ordered a part for my Ranger and noticed the manufacturer install instructions had a torque spec that didn't seem right. Sent a message to [email protected] and he contacted the manufacturer and got the correct torque specs from their engineer the same day. I then checked the manufacturer website and they had updated their pdf install instructions as well. Great service from Stage3 is my experience.
     
  9. OP
    OP
    Shockm

    Shockm Active Member

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    A couple things I ordered from them said available and ready to ship on their website only to get an email later making excuses why they couldn’t get the products. There are plenty of vendors that sell mods for our Rangers. I actually got my Borla exhaust from Summit Racing, which happens to be 40 min from my house. Picked it up on a Sunday and they price matched an ad I found on Amazon ($70 cheaper).
     
  10. DMK45

    DMK45 Active Member

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    Use Livernoismotorsports.com period. Outstanding. Been to there facility in SE Michigan. They let you tour it anytime! Great guys.
     
  11. Jason@Stage3

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    Hey there,

    Again, I am more than happy to look into the issues you're having with us, and even speak with the rep you spoke to or their manager about the poor service you received. Please send me a PM with your original Stage 3 order number, and I would be happy to look over your issues.

    Usually with inventory issues, there is a delay with the API/.ASP functions between our various warehouses and what the site shows. During the holiday shopping rush, things can get a little screwy.

    Please let me know if you want me to look into your issues!

    Thanks for your constructive criticism!
     
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  12. DMK45

    DMK45 Active Member

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    Exactly! I vote Livernoismotorsports.com they have been awesome in past on other EcoBoost equipped vehicles I've owned.
     
  13. CMJT

    CMJT Well-Known Member

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    I only placed one order and it was perfect. I would purchase again in a heartbeat.
     

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